I’ve sent items to Refluent a few times and recently made a couple of sales. CJ’s been super helpful throughout, especially with making sure payments came through properly. There were a few system iss... See more
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Review summary
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Based on these reviews
This time the contact with reflaunt was timely and professional and assisted with my issue with ease. This is a much better service, I feel things have changed within your business which is a good... See more
Company replied
Reflaunt is always prompt, resourceful and truly interested in correcting the situation. I do not get quite that same level of care with other sites (most I no longer use because of this).
Company replied
Very good experience with Reflaunt. The team was responsive, understanding, and professional throughout the process. My pair was handled quickly and listed for sale without any issues. Simple and effi... See more
Company replied
Company details
Written by the company
Powering long-lasting fashion with circular solutions, Reflaunt allows customers to resell their past purchases in a click.
Contact info
Portugal
- www.reflaunt.com
4.1
Great
325 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good experience with Reflaunt
Very good experience with Reflaunt. The team was responsive, understanding, and professional throughout the process. My pair was handled quickly and listed for sale without any issues. Simple and efficient service, I would recommend 👍
14 April 2026
Unprompted review
Reply from Reflaunt
Hi Aziz,
Thank you! We're so pleased to hear the process felt smooth and that the team made a good impression. We'll be sure to pass your kind words along.
We hope to continue to be a part of your journey toward circular fashion.
Warm regards,
Customer Success Team
THIS IS A SCAM SITE
THIS IS A SCAM SITE. Do not consign your clothes with them.
1- I was never paid and had to request paiement every 3 months. It took a long time to be paid and finally...
2- my account at netaporter was not credited properly...
3... Netaporter NO LONGER works with them.
You should 100% avoid REFLAUNT.
4- I am trying to get my clothes back, and my emails are ignored.
This site sells clothes under the Brand "Tribute to style" - AVOID THEM AT ALL COSTS.
10 April 2026
Unprompted review
Reply from Reflaunt
HI EF,
We'd like to reassure you that the resale service has simply moved to a new unified platform on Reflaunt Concierge your items and collections remain safely managed throughout this transition.
We're sorry if you've felt unheard when dealing with your payments. These are not experiences we want any consignor to have, and we'd very much like the opportunity to look into your case and resolve any outstanding matters. Please don’t hesitate to contact us at customerserviceescalations@reflaunt.com and we’ll do our best to help.
Kind regards,
Customer Success Team
quick and efficient
My communication was very quick and my preferences on pricing were satisfied
6 April 2026
Unprompted review
Reply from Reflaunt
Hi there!
Thank you for the lovely review! We're glad to hear that the process felt quick and efficient, and that we were able to meet your pricing preferences. That's exactly the experience we aim to deliver.
We hope to continue to be a part of your journey toward circular fashion.
Warm regards,
Customer Success Team
Very reactive and efficient customer…
Very reactive and efficient customer service. Reflaunt has been till now a good alternative to Vestiaire collective!
I recommend warmly
8 April 2026
Unprompted review
Reply from Reflaunt
Hi Martine,
Thank you for the kind words, we're happy to hear that our team made a good impression! It's wonderful to know that Reflaunt has been a great fit for you, and your warm recommendation means a lot to us.
We hope to continue to be a part of your journey toward circular fashion.
Warm regards,
Customer Success Team
this was my first experience with…
this was my first experience with Reflaunt and they are really good. They deliver what they promote in a professional courteous manner. They deserve all the credit.
5 April 2026
Unprompted review
Reply from Reflaunt
Hi Rasha,
Thank you so much for this kind review, we are glad that your first experience with Reflaunt was a positive one! We'll be sure to pass your kind words on to the team.
We hope to continue to be a part of your journey toward circular fashion.
Warm regards,
Customer Success Team
Dispappointing
It does not appear to be as efficient as it could be. Pricing is bizarre. If they reject your item you have to pay to have it returned, or they donate to charity. The reason for rejection is unspecified. They implied that an item bought on my account from NETA PORTER, could not be verified as genuine, even though it had the tags, was unworn, and could clearly have been verified from my account, it was then returned in a small plastic bag, in a little ball, when it had been sent to them in a clothes hanger bag. Altogether very disappointing and suspicious process. Had items for months, and then 3 sold on the same day. Seems unlikely. I did a test run of some less precious items, and so glad that I did not send any very high value items.
7 April 2026
Unprompted review
Reply from Reflaunt
Hi there,
Thank you for taking the time to share your experience with us. We're really sorry to hear that the process left you feeling disappointed, this was not the impression we wanted to leave.
We know how important it is to feel confident that our authentication process is transparent and fair, and we're sorry that the reasoning wasn't communicated to you clearly. The condition in which your item was returned to you is also something we'd like to look into, your pre-loved items should always be handled and returned with care, and it sounds like that standard wasn't met in your case.
Thank you again for your honest feedback, it genuinely helps us improve.
Warm regards,
Customer Success Team
Diana did an excellent job resolving my…
Diana did an excellent job resolving my account access issue — her professional and clear guidance quickly led me to the right solution.
30 March 2026
Unprompted review
Reply from Reflaunt
Hi OB,
Thank you so much for taking the time to share your experience! We're thrilled to hear that Diana was able to resolve your account access issue efficiently. We'll be sure to pass along your kind words to her, feedback like this means a lot to the whole team.
We hope to continue to be a part of your journey toward circular fashion.
Warm regards,
Customer Success Team
Diane went above and beyond to help me…
Diane went above and beyond to help me return some shoes, she kept me informed on what was happening whilst contacting the warehouse on updates excellent service
30 March 2026
Unprompted review
Reply from Reflaunt
Hi Catherine,
Thanks for the awesome review! We're glad our team could guide you through things smoothly. Your support and trust in us are greatly appreciated.
We hope to continue to be a part of your journey toward circular fashion.
Warm regards,
Customer Success Team
Please don’t use this service. Sell on Vinted instead
I listed three items three years ago. Forgot about them to be honest. Two had sold, one hadn’t. Contacted them today to say I wanted remaining item returned only to be told it had sold two months ago. Yet no communication whatsoever to say this. Very suspicious that I hear nothing in 3 years but the day I contract them it’s apparently sold. And for a ridiculously low price. Meanwhile I’ve sold over £2000 worth of stuff on Vinted in just the last three months!!! This is a rip off and borderline criminal operation
29 March 2026
Unprompted review
Reply from Reflaunt
Hi Nicholas,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience. We completely understand why this situation felt frustrating and confusing, not receiving updates for an extended period, and then learning of a sale only when you reached out, is not the experience we want for anyone who trusts us with their items.
You’re right that our communication in this case fell short. While our terms do allow for discounting of items that remain unsold over time, we recognise that a policy existing in writing is not the same as keeping our consignors informed, and we should have done better on that front.
We’d genuinely like the opportunity to speak with you directly, address any outstanding concerns, and make this right where we can. Please don’t hesitate to contact us at customerserviceescalations@reflaunt.com and we’ll do our best to help.
Kind regards,
Customer Success Team
Great experience with "new" and independent Reflaunt
Reflaunt and Net-a-Porter have ended their partnership so when an item that was submitted before was sold, the email with the link to confirm my payment option didn't quite work. Emailed client services and they were super responsive, provided clear instructions on how I could sort the issue and also offered to do it for me as an alternative. Thank you!
27 March 2026
Unprompted review
Reply from Reflaunt
Hi N,
Thank you so much for your kind words, we really appreciate you taking the time to share this!
We know the transition away from our partnership has created some bumps along the way, so we're really glad our client services team was able to step in quickly and get everything sorted for you. Feedback like this means a lot to us as we continue to grow independently.
We hope to continue to be a part of your journey toward circular fashion.
Warm regards,
Customer Success Team
Reply from Reflaunt
Hi Miss Paton,
We appreciate your kind words. It’s great to hear that CJ’s efforts to assist and resolve issues have made a positive difference.
We hope to continue to be a part of your journey toward circular fashion.
Warm regards,
Customer Success Team
I reached out to the team a few times…
I reached out to the team a few times as I had queries re my items being sold, the team were very responsive and answered my queries quickly and resolved my issues and sold all my items! Very appreciative.
10 March 2026
Unprompted review
Reply from Reflaunt
Hi Jo,
Thank you so much for your wonderful review! We're really glad to hear that our team was responsive and able to resolve your queries quickly, that's exactly the experience we strive to provide for every customer. It's great to know all your items sold successfully too!
We hope to continue to be a part of your journey toward circular fashion.
Warm regards,
Customer Success Team
Reply from Reflaunt
Hi NW,
Thanks so much for the review! Glad to hear you found the site easy to use. We hope to continue to be a part of your journey toward circular fashion.
Warm regards,
Customer Success Team
Reflaunt representative was excellent.
The company that transfers the money into bank accounts (Wise) after selling an item somehow had the wrong information for my bank. The representative at Reflaunt took care of the issue and kept me informed of the progress by email. My payment was transferred into my bank account correctly after Reflaunt's intervention.
16 February 2026
Unprompted review
Reply from Reflaunt
Hi Ann,
Thank you for sharing your experience. While we’re sorry there was an initial issue with the transfer details, we’re glad our team member was able to resolve it efficiently and keep you informed every step of the way. It’s wonderful to know your payment reached you successfully in the end.
We hope to continue to be a part of your journey toward circular fashion.
Warm regards,
Customer Success Team
it is the first time
it is the first time, so not much to say. it took a while for one of my items to sell
2 February 2026
Unprompted review
Reply from Reflaunt
Hi Oscar,
Thank you for your review and for choosing us for your first experience. We truly appreciate your patience while your item found the right buyer. Resale timing can vary, but we’re glad to see your piece successfully sold and hope it’s the first of many!
We hope to continue to be a part of your journey toward circular fashion.
Warm regards,
Customer Success Team
Do not understand how all these items…
Do not understand how all these items sold at the same time....so I get an alert to all of them at once. After months of nothing being sold. Explanation?
With about 30 items in the program.....and took months to sell, then they all come at once....would like better communication
20 February 2026
Unprompted review
Reply from Reflaunt
Hi KM,
We truly appreciate you sharing your experience with us. We understand that receiving several sale updates at once can be surprising, especially after a quieter period.
Your feedback is valuable, and we are actively working toward making our communication clearer and more transparent at every stage.
We hope to continue to be a part of your journey toward circular fashion.
Warm regards,
Customer Success Team
Excellent Customer Service
CJ was so efficient and communicative. I appreciate the level of effort and care.
16 February 2026
Unprompted review
Reply from Reflaunt
Hi there!
Thank you so much for your kind words. We’re thrilled to hear that CJ provided such attentive and seamless support throughout your experience. Delivering thoughtful and reliable assistance is something we truly value, and your feedback means a great deal to our team.
We hope to continue to be a part of your journey toward circular fashion.
Warm regards,
Customer Success Team
Agent gave me clear directions and…
Agent gave me clear directions and allowed me to execute what I wanted super easy
6 February 2026
Unprompted review
Reply from Reflaunt
Hi Richardo,
Thank you for the feedback! We’re glad our team was able to guide you smoothly and help you achieve exactly what you were aiming for. We appreciate you taking the time to share your experience.
We hope to continue to be a part of your journey toward circular fashion.
Warm regards,
Customer Success Team
Issues resolved and all questions…
Issues resolved and all questions answered
3 February 2026
Unprompted review
Reply from Reflaunt
Hi S N,
We appreciate your kind words. It’s great to hear that our team’s efforts to assist and resolve issues have made a positive difference.
We hope to continue to be a part of your journey toward circular fashion.
Warm regards,
Customer Success Team
Great customer service as usual
I’ve sent items to Refluent a few times and recently made a couple of sales. CJ’s been super helpful throughout, especially with making sure payments came through properly. There were a few system issues on the site, but CJ chased this with the IT team and got everything sorted really quickly - pretty much within half a day. Great customer service as usual!
19 January 2026
Unprompted review
Reply from Reflaunt
Hi Irene,
Thank you for sharing your experience with us. We’re delighted to hear that your recent consignments resulted in successful sales and that our team was able to support you throughout the process. While occasional platform challenges can arise, we’re glad these were addressed promptly and effectively. Your continued trust in Reflaunt truly means a lot to us, and we appreciate you taking the time to leave this feedback.
We hope to continue to be a part of your journey toward circular fashion.
Warm regards,
Customer Success Team
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