Red Robin Bakery Reviews 

183
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

My sister who ordered the cake for me paid an extra amount to have a priority delivery for 10am-3pm on Dec 31, 2022. We were disappointed since the delivery arrived between 7:15-7:25pm. We hope the de... See more

Rated 5 out of 5 stars

What amazing customer service went above & beyond. Helped me get 24 cupcakes at really short notice & called to make sure it was all ok. Will definitely use this company again instead of a well know... See more

Rated 5 out of 5 stars

Delivered on time, exactly as advertised and thoroughly enjoyed by our Son's guests for his 30th birthday party. Really happy we chose Red Robin - thanks to all that helped us join in the celebratio... See more

Rated 5 out of 5 stars

I'm from India and I ordered cupcakes for my friend in Uxbridge. I kept following up for the order via WhatsApp and emails and without any hesitation, they kept me updated. Red Robin Bakery have pr... See more

Company replied

Company details

  1. Bakery
  2. Cupcake Shop

Written by the company

We are a London-based bakery, and we love to make yummy cakes for all occasions! Our cakes, treats and brownies are freshly baked using the finest ingredients. We hand deliver across London so whether you need our popular Birthday Cakes such as Moet ‘Her Highness’ Cake or the Double Decker, a wonderful box of gourmet Belgian Chocolates, a nice bubbly to say Cheers, or a smashing Combo of all these things - we will deliver. Literally. Think of us for any special occasions, birthdays, anniversaries, events or for plain simple enjoyment at the end of a tough week. We are Great Celebrations. Our reputation comes from delivering our products Fresh, and with a phenomenal Customer Service!!


Contact info

4.1

Great

TrustScore 4 out of 5

183 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(183)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Standards have slipped

I have recommended the Red Robin Bakery to family and friends based on previous service I received. However it appears that the standard has slipped. I ordered a birthday cake for my mother, it was a very special birthday. The presentation and appearance was not the same as on the website. It looked like it was a rushed job. I called the company immediately and was told to email them. I provided photos and a video of the cake I received. Over 2 weeks later I have not received a response.

8 June 2022
Rated 5 out of 5 stars

First time customer

First time customer. Not disappointed. Left getting a cake to the last minute. Best price for cake size. Best price for quick delivery and everyone said it tasted lovely. Will definitely use again. 👍

1 June 2022
Rated 5 out of 5 stars

The cake was very delicious!

We ordered a cake for 70 people, it was easy to put the order online. The support from what’s app chat was great to choose the right cake. It was ready on time for collection in a proper packaging.
The cake was also very delicious!

31 May 2022
Unprompted review
Rated 5 out of 5 stars

Wow Wow!!!!!!

Wow Wow!!!!!!
I wasn't sure before I ordered my cake but decided to give it a try because of the reviews about this baker and they offered next day delivery.
I left ordering my birthday cake to last minute and was glad there was somewhere I could get my cake delivered in a few hours.
To the quality of the cake, I say - it's the best cake I've ever tasted.
I used to buy Lola's cakes but because Lola's couldn't deliver in a few hours, I decided to give this a try and must confess I enjoyed it better than Lola's and the size was also very generous.
I've told a few of my friends about this baker.
I will definitely order again.

29 May 2022
Rated 2 out of 5 stars

The cupcakes I ordered for my daughter…

The cupcakes I ordered for my daughter in law were delicious. Unfortunately the little bottles of gin did not get delivered. I have tried to contact by email and received a generic response. I ordered from Australia via the internet. Ringing direct is not possible. Pretty disappointed.

29 May 2022
Rated 5 out of 5 stars

Perfect!

Easy to order online. The cake came on time, perfect delivery service. You can contact them on WhatsApp, fast reply. The cake was huge! It looked exactly like the picture on the website and it was delicious. Good price too.
Definitely recommend!

27 May 2022
Unprompted review
Rated 5 out of 5 stars

Best bakery in UK!

One of the best bakery in UK!! Delivery time, taste and quality everything was on point! Staff is very cooperative as well!
Highly recommend 💯

20 May 2022
Rated 5 out of 5 stars

Delivered on time....

Delivered on time, exactly as advertised and thoroughly enjoyed by our Son's guests for his 30th birthday party. Really happy we chose Red Robin - thanks to all that helped us join in the celebrations with our son from a distance...
Very best regards,
Scott & Lillian RIGLER

17 May 2022
Rated 3 out of 5 stars

I ordered 3 items

I ordered 3 items. A cake, a ballon and a banner, only 2 items where delivered, very dissapointed.

11 May 2022
Red Robin Bakery logo

Reply from Red Robin Bakery

Good Morning Niza, I'm sorry that there were items missing from your order. Please drop us an email at hello@redrobinbakery.co.uk and one of the customer service team will be happy to resolve this for you. Kind Regards Jen

Rated 4 out of 5 stars

Delicious cake but recipient didn’t…

Delicious cake but recipient didn’t know who it was from until I called them.

2 May 2022
Red Robin Bakery logo

Reply from Red Robin Bakery

Hi there, it's great to hear you thought the Triple Chocolate cake was delicious. We will take your feedback on board. Kind Regards Jen

Rated 5 out of 5 stars

Thank you for the awesome cake

Thank you for the awesome cake! It was perfect for my boyfriend's birthday!

2 May 2022
Red Robin Bakery logo

Reply from Red Robin Bakery

Hi there Sanelyn, thank you for the amazing feedback its great to hear. We hope to see you again very soon. Kind Regards, Jen

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look