We are exploring some new methods of reaching out to our target audience - Red Paper Airplane delivered on the samples!! Thank you so much for letting us put our hands on these things to help us make... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I spoke with my rep Julie Collins on webcam and she answered my questions well. She gave me a code to get a free video mailer sample with free shipping! I ordered one and it arrived. I uploaded a prev... See more
Company replied
Greetings, aside from the excellent customer service talents of Theresa, she provided me with a free sample that was excellently packaged and swiftly delivered to me. I, in turn, mailed this wonderful... See more
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I've been working with the team at Red Paper Plane for a few years now, and their video brochures are just incredible. I even had a rush request that I personally thought was impossible, truly a total... See more
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Company details
Written by the company
At Red Paper Plane®, we know how important it is to provide a visual and tactile experience when it comes to direct mail materials. Our company has produced thousands of effective direct mail designs over the years and know that your clients will be more responsive to our formats due to the emotional connection that's created with your brand. Red Paper Plane is the only place to create these interactive direct mail marketing materials online. Whether you're launching a new product, creating brand awareness or trying to generate buzz for an upcoming corporate event there is no better way than to send a direct mailer designed by you here at Red Paper Plane.
Red Paper Plane
Written by the company
- Premium Interactive Print Solutions
- Easy to Download Templates for All Products.
- Quick & Easy Pricing
- Easy to calculate project pricing on each product page
- Low Minimum Order Quantity
- Order as few as 10 and up to 100,000+
Contact info
38 Plains Rd, 06426, Essex
- 860-469-3200
- info@redpaperplane.com
- www.redpaperplane.com
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very innovative cards that make an…
Very innovative cards that make an impression and are "sticky". I myself kept playing with the cards on my desk, which kept the company in mind continuously.
29 May 2025
Reply from Red Paper Plane
Thanks so much! We’re thrilled our pieces made a lasting impression—fun, interactive, and hard to ignore is exactly what we’re going for at Red Paper Plane!
i ordered a random sample… some more mascots would be nice
i love the pop up mascot itself, however, it would be nice to see more designs. that being said, the way it was packaged was great and the product itself was constructed well. redpaperplane, it’s time to think of some new designs
28 May 2025
Reply from Red Paper Plane
Thanks so much for the great feedback—we're glad you loved the mascot and the packaging! Stay tuned more mascots are on the way.
The product is good and was produced…
The product is good and was produced and delivered promptly. However, the website is programmed to prevent users from adjusting the qty in cart which creates a bad cx and prevented me from ordering online. Also, the pricing model is designed to make customers pay much more in add ons rather than including those benefits in the base price. Seems very nickel and dimey. Good product but bad experience.
1 May 2025
Reply from Red Paper Plane
Thanks for your honest feedback—we’re glad you liked the product and quick delivery. We hear you on the cart and pricing concerns and are working to improve both. Your input is truly appreciated.
Job well done!
Everyone we cam in contact with made our project a joy! Tina Kilby, Keith Williamson and Ken Stokes worked diligently on this project! Tina did a great job steering us in the correct direction. Keith was instrumental to getting the project done right and on time. AWESOME JOB TEAM!
29 April 2025
Reply from Red Paper Plane
Thank you so much for the amazing feedback! We're thrilled to hear Tina, Keith, and Ken made your project a great experience. We’ll be sure to share your kind words with the team.
Truly was such an amazing ordering…
Truly was such an amazing ordering experience!! Would highly recommend to any and everyone!!I framed one of the extra programs we had printed because they were so beautiful!
11 February 2025
Reply from Red Paper Plane
We’re thrilled you had such a great experience—and love that you framed one of the programs! That means the world to us. We truly appreciate the recommendation!
Received my free samples and feel…
Received my free samples and feel completely in love. Can't wait to order. It is exactly what I was looking for for our capital campaign.
1 April 2025
Reply from Red Paper Plane
We’re so glad to hear that thank you! Thrilled the samples hit the mark and excited to be part of your capital campaign. Can’t wait to help bring your vision to life!
Perfectly executed per my design
Perfectly executed per my design, the customer service was top-notch, and we received it in record time. Thank you!
3 March 2025
Reply from Red Paper Plane
Thank you so much for the wonderful review! We’re thrilled everything came together just as you envisioned. Our team loved working on it and we truly appreciate your kind words!
Great service
Great service. Very responsive to my agency when they had questions about design layout. Easy ordering. Nice looking product.
13 March 2025
Reply from Red Paper Plane
Thank you for the great feedback! We're glad the process was smooth and that your agency felt supported. It's great to hear the product made a strong impression—we appreciate your trust in us!
Paid sample pack of products never arrived
I paid for a sample pack of products and never received the order.
27 February 2025
Reply from Red Paper Plane
Thank you for reaching out, and we’re very sorry your original sample pack never made it to you. Hoping you enjoyed the samples we reshipped.
Great products and great service
Great products and great service. High quality and east to order.
27 February 2025
Reply from Red Paper Plane
Thank you so much for the kind words! We're thrilled to hear you found our products high quality and the ordering process easy. We truly appreciate your support and look forward to working with you again!
Sample order was very helpful
I ordered various samples, and the process was quick and easy. Having the physical samples was very helpful in exploring how such pieces could work for our clients. They’re also helpful to share with clients when presenting our creative concepts.
12 February 2025
Reply from Red Paper Plane
Thank you so much! We're happy to hear you enjoyed the quality and found the ordering process easy. We appreciate your support!
The Red Paper Plane Team Are Amazing!
The Red Paper Plane Team was attentive, prompt, and delivered a top quality product. We are excited to continue our partnership with them!
11 February 2025
Reply from Red Paper Plane
Thank you for the amazing review, we look forward to working with you in the future.
Simple concepts but huge impressions
Simple concepts but huge impressions. Will be ordering more in the near future.
7 February 2025
Reply from Red Paper Plane
Simply put thank you !
Good communication, great quality product
Natalia managed our project and worked with us to deliver a great video brochure. While our product didn't arrive on the anticipated deadline, we knew we were running close, and this was not a reflection on the team at Red Paper Plane. We ordered video brochures and were impressed with the bright clear screens, and quality printing.
27 January 2025
Unprompted review
Reply from Red Paper Plane
Thank you for the thoughtful review! We're so glad you were pleased with the video brochures and the quality of both the screens and printing. Natalia will be thrilled to hear your kind words!
X Great customer service
X Great customer service, follow up and just a pleasant conversation all around. As a former customer service rep, I can tell you - your people are dedicated.
10 January 2025
Reply from Red Paper Plane
Thank you so much coming from someone with a background in customer service, that means a lot. We're proud of our team and grateful you had such a positive experience with us!
Great and unique products and very…
Great and unique products and very supportive customer service. :)
7 January 2025
Reply from Red Paper Plane
Thank you! We're so glad you enjoyed the unique products and felt supported by our team. We truly appreciate your kind words!
Great communications throughout the…
Great communications throughout the process. We definitely appreciated how seamless it was and the final product came out exactly how we wanted it to.
20 December 2024
I absolutely love the square box and…
I absolutely love the square box and the gift box. I'm a baker and these are going to be perfect for my goods!
2 January 2025
Reply from Red Paper Plane
We’re so glad to hear that—thank you!
Reply from Red Paper Plane
Glad she loved it our Holiday Globes are always a hit.
Many thanks.
Many thanks to the entire crew for their patience and quick responses in a rush situation!
13 December 2024
Reply from Red Paper Plane
Thanks we’re glad our team could support you during a rush—your appreciation means a lot. We’ll be sure to share your thanks with the crew! Looking forward to working with you again.
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