The services re information re lines to get into on arrival worked great quick and easy . Was bit of a worry as turning into Red Funnel off the main road was slow then I could see why as two point... See more
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Review summary
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Reviews shaping this summary
My Emails always get answered , dad has been ill on two of our trips and staff on the phone and via email are always helpful changing ferry time making sure we are next to a lift , also extra space... See more
All very straight forward from the booking to the final disembark. Arrived at port and checked in instantly with registration recognition. Arrived slightly early so was put on the early transfer, whic... See more
Company replied
Experience was good, managed to get a seat at the front. Being disabled, it was nice to have extra leg room. Prices are quite high though, I always book my ferry in November on Black Friday, if I can’... See more
Company replied
Company details
Written by the company
We are proud to be the original Isle of Wight Ferry, with over 164 years of experience sailing between Southampton and the Isle of Wight. We aim to deliver a First-Class customer experience from start to finish and operate more than 35 crossings a day. Use our easy online booking service to secure your Vehicle Ferry spot and step aboard to enjoy a range of facilities during your crossing. Customers can enjoy our premium Signature Lounge, pet-friendly lounge, licensed bar, café and retail shop plus outdoor sun decks before arriving at your destination in just 1-hour. Foot passengers can turn up and go via our Hi-Speed Red Jet service, arriving in just 30 minutes.
Discover the Isle of Wight with Red Funnel Ferries
Written by the company
- Just 1-Hour from Southampton
- Discover the wonderfully different Isle of Wight with Red Funnel Ferries. Set sail for sandy beaches, dramatic coastlines, rolling countryside, dazzling dark skies and charming villages; the Isle of Wight packs a lot of adventure and natural beauty into its modest size. Within an hour’s drive time, you can bask on 25 different beaches, visit more than 50 attractions, and experience the UK’s favourite Island holiday destination from end to end. Not only are we the original Isle of Wight Ferry, transporting visitors between Southampton and the Isle of Wight for over 164 years, but we also offer a fantastic selection of places to stay and visit, all bookable online via our website. Book your hotel, holiday park, cottage and your attraction tickets with us, and save on your ferry travel.
Contact info
12 Bugle Street, SO14 2JY, Southampton, United Kingdom
- 02380019192
- customerservices@redfunnel.co.uk
- www.redfunnel.co.uk
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 2 weeks
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Enjoyable and easy ferry ride
Fist time using the ferry. No problems at all Very efficient departing and returning Use with confidence
8 August 2026
Reply from Red Funnel Ferries
Thanks for your feedback. We are delighted to hear that you were into hear that travelling with us was easy and enjoyable. We hope to see you on board again soon.
Disappointed
I missed a coach connection to Oxford this morning 25/08/26. Despite looking on their site there was no service status. I have now taken a screenshot to that effect. Although my boat ticket was refunded their attitude was unsympathetic. When there is an issue with Wight Link they text you perhaps this is something you could consider.
25 August 2026
Unprompted review
Reply from Red Funnel Ferries
Thank you for taking the time to leave us your feedback. I am sorry to hear that you missed your coach connection to Oxford. On August 25th we experienced a power issue on board Red Jet 7 which required the vessel to be withdrawn from service for technical investigation and immediate maintenance. I sincerely apologise if the cancellation of this vessels sailings were not appropriately communicated, and I shall ensure that your feedback is reviewed the relevant teams.
Smooth efficient journey
The journey was smooth and loading and unloading efficient and on time.
3 August 2026
Reply from Red Funnel Ferries
Thank you for your review - we hope to welcome you back on board again soon.
Family trip
The ferry was on time both ways The ferry was clean and tidy We all enjoyed the trip and would do it again shortly
8 August 2026
Reply from Red Funnel Ferries
Thanks for your feedback. We are pleased to hear that you enjoyed the trip, and we hope to see you on board again soon.
No issues
It went very smoothly. We were allowed to board an earlier ferry because we got there early which was fab
9 August 2026
Reply from Red Funnel Ferries
Thanks for your review - we hope to welcome you back on board again soon.
Easy to find
Easy to find, smooth access and exit, plenty of staff to help, sailed on time, clean environment all good
3 August 2026
Reply from Red Funnel Ferries
We are pleased to hear that you had a smooth experience with us, and we hope to welcome you back on board again soon.
Great Staff
What made it great was the staff. They were so polite. It sailed on time. The staff knew what they were doing and made you feel safe. I will be using the Red Funnel again next year when we go back to the Isle of Wight for Boys Brigade Camp. Thank you 😊
8 August 2026
Reply from Red Funnel Ferries
Thank you for taking the time to leave us your review. We are delighted to hear that our staff made your experience great, and we look forward to welcoming you and the Boys Brigade Camp on board next year :)
All very straight forward.
All very straight forward from the booking to the final disembark. Arrived at port and checked in instantly with registration recognition. Arrived slightly early so was put on the early transfer, which was brilliant. All concerned were professional and knew exactly what they were doing. Smooth journey with clear and precise instructions from crew. Return journey was running about 20mins late, but this appeared to be more due the off loading on the ferry before we could get on. Didn't make a difference to us, but some may have found this inconvenient
7 August 2026
Reply from Red Funnel Ferries
Thank you for taking the time to leave us your feedback. We are pleased to hear that you had a smooth journey with us, and we sincerely apologise for the delay you experienced.
It was very easy and seamless from…
It was very easy and seamless from arriving at the port to boarding the ferry to departing the ferry. The only down side is that how expensive it is to travel on the ferry.
1 August 2026
Reply from Red Funnel Ferries
Thanks for your feedback.
We frequently run a variety of promotions throughout the year, and we recommend checking the special offers page of our website before you next book!
Reply from Red Funnel Ferries
Thanks for your feedback.
We frequently run a variety of promotions throughout the year, and we recommend checking the special offers page of our website before you next book!
Isle of wight get away
Once arriving we didn't have to wait too long to board the ferry ,they were very efficient loading & unloading the vehicles .The staff are always very friendly & the ferries are always very clean.
1 August 2026
Reply from Red Funnel Ferries
We are delighted to hear that our staff are always friendly and our vessels clean. We hope to welcome you back on board again soon.
Loading the cars on and off the boat…
Loading the cars on and off the boat went very smoothly however the prices of food and drink on the boat is very expensive
7 August 2026
Reply from Red Funnel Ferries
Thanks for your feedback. I shall ensure your comments are reviewed by the appropriate teams.
Ferries out (7/8) and back (14/8) not…
Ferries out (7/8) and back (14/8) not on time. Accept it was a busy time but you can't get 5 stars if you are late.
Otherwise excellent
14 August 2026
Reply from Red Funnel Ferries
Thank you for taking the time to leave us your honest feedback. We are sorry to hear that both of your crossings left late. After reviewing the vessels' logs for your crossings, I can confirm that your crossing on August 7th departed 10 minutes late due to the increased presence of yachts in the Solent for Cowes Week, and your return crossing was delayed by 19 minutes due to the previous crossing taking longer than expected to disembark traffic and a high number of vehicles returning. We sincerely apologise for any inconvenience this caused to your onward journey.
Would recommend Red Funnel Ferries
The staff made boarding and getting off the ship easy. They worked well and had everything under control.
Any queries were answered in a clear and helpful manner.
One member of staff in particular on our homeward journey (on The Red Osprey) was especially helpful and friendly.
15 August 2026
Reply from Red Funnel Ferries
Thank you for your detailed feedback. We are happy to hear that you found our staff to be helpful and informative, and we hope to see you on board again soon.
Reply from Red Funnel Ferries
Thanks for your review - we are pleased to hear that our staff were friendly and that you felt safe while travelling with us.
Satisfaction or not?
The Service overall is pretty good like everything it can be improved in certain areas however the cost of the ferry is extremely high given the short distance it travels. We are regular visitors to the Island and feel that some kind of loyalty card would be good. We regularly travel out of peak hours and while there is a saving there the saving isn’t great.
25 July 2026
Reply from Red Funnel Ferries
Thank you for taking the time to leave us your review. You'll be pleased to hear that we do have a reward scheme where you can earn points on travel purchases, as well as food and beverage purchases.
Further information on the scheme can be found here:
https://www.redfunnel.co.uk/loyalty-rewards
An amazing trip to the Isle of Wight…
An amazing trip to the Isle of Wight from Southampton & back . Faultless. Definately going again next year with them.
27 July 2026
Reply from Red Funnel Ferries
We are delighted to hear that you had an amazing trip to the Isle of Wight and back, and we can't wait to welcome you back on board again next year!
Always on time..really helpful friendly…
Always on time..really helpful friendly staff.. easy to board on and easy off very well run..
8 August 2026
Reply from Red Funnel Ferries
Thank you for taking the time to leave us your feedback. We are delighted to hear that our staff were friendly and helpful, and that your crossing departed on time.
Reply from Red Funnel Ferries
Thanks for your review! We are pleased to hear that our colleagues were helpful
Flawless crossing
Ferries ran on time, plenty of space in the lounge - whole thing was flawless
8 August 2026
Reply from Red Funnel Ferries
Thanks for your review - we hope to see you on board again soon!
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