RedBalloon Reviews 

957
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 798 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide variety of unique experiences and products, finding them perfect and thoughtful gifts. The website is highlighted as easy to navigate and user-friendly, simplifying browsing and selection. Overall service and actual experiences are described as excellent, smooth, and enjoyable, often supported by helpful staff. However, some customers noted difficulties and annoyance with the booking process, finding it cumbersome or requiring assistance. A few also found the website confusing or experienced initial faults, and some product descriptions occasionally did not match the actual offering.

What people talk about most

User experience

Clients share positive opinions on user experience, frequently highlighting the ease of navigation and the... See more

Product

Reviewers highlight positive aspects of product, praising the wide choice and variety of gift experiences... See more

Website

Reviewers mention positive feedback about the website, highlighting its ease of navigation and... See more

Booking process

Consumers find the booking process to be ambiguous, with many reviewers reporting it as quick, easy, and... See more

Service

People report positive experiences with service, often highlighting the convenience and variety of offerings,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We did the premium mystery picnic. The tour was good and took us to some nice touristy shopping areas. The clues were easy to solve. While the amount of food was adequate for a picnic, we thought the... See more

Company replied

Rated 4 out of 5 stars

Buying vouchers was easy to do and time to use these vouchers is generous. Website easy to navigate and the amount of choices available, ate varied and plentiful. This is the third time we have use... See more

Company replied

Rated 4 out of 5 stars

We had a lovely day. The weather was beautiful and we liked the variety of goods we collected throughout the day. It is important that organisers ensure their recommendations of things to do are up to... See more

Company replied

Rated 5 out of 5 stars

The gift card purchase process was refreshingly straightforward. Everything was clearly laid out, making it easy to choose the amount and complete the transaction without any confusion. The steps were... See more

Company replied


Company details

  1. Travel Agency
  2. Balloon Ride Tour Agency
  3. Corporate Gift Supplier
  4. Sightseeing Tour Agency
  5. Tour Agency

Written by the company

Trending experiences, perfect to gift. At RedBalloon we believe that experiences are better than things. Because while things can age, experiences have a way of getting even better over time. Experiences connect us. They expand our minds and help us grow. Experiences are the memories we find ourselves repeating to our friends for years on end. The best part about experiences is that they don’t just live in our minds. They live in our hearts too. For good. Imagine being about to give that to someone. A gift that offers someone a new perspective on the world, like gliding gracefully through a sunrise in a hot air balloon. Or the gift of a Lamborghini ride that makes hearts race and forces people to remember that life is about feeling. Our curated experiences are the gifts that last forever. So next time you’re stuck looking for a gift, there’s a new and memorable experience for every occasion at RedBalloon.

Written by the company


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

957 reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(957)

801 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All went smoothly

26 April 2026
RedBalloon logo

Reply from RedBalloon

Hi there, thanks for your feedback! We hope you had a great time on your experience.

Rated 3 out of 5 stars

Good choices but difficult to book

This was our first time using Red Balloon. Finding an experience we wanted wasn't too difficult but booking it proved to be annoying. The venue's opening hours weren't correct so it took a couple of tries. In addition, we emailed our details so the venue could contact us to explain why they declined. We then left a phone message. Still no response. We persisted and eventually booked the experience we wanted. It just seemed much harder than it should've been.
If we use the service again, we'll be more aware of these challenges.

29 April 2026
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Reply from RedBalloon

Hi Daniel,
Thanks for your feedback, and sorry for the less than seamless experience. We've reached out to the supplier to confirm their open hours, and hope to have this updated as soon as possible. Thanks for bringing this to our attention. We hope you have a great time out on the experience!

Rated 5 out of 5 stars

I have just bought a voucher for a…

I have just bought a voucher for a birthday gift. easy to book and we received a beautiful pack with the voucher. very happy.
have been on the Q Train before and had a fantastic experience,so would happily recommend this sight to book for your adventure.
never a hassle

23 April 2026
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Reply from RedBalloon

Hi Sue,
Thanks for your review! We hope your recipient enjoys their birthday present!

Rated 5 out of 5 stars

Relaxing picnic following wine tasting…

Relaxing picnic following wine tasting at Printhie Vineyards. The wine tasting was fun and the picnic was delicious - large sandwich, generous cheese plate, a delicious desert/slice and of course a bottle of Printhie wine. A perfect way to spend the afternoon.

25 April 2026
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Reply from RedBalloon

Hi there, your feedback is valuable to us, and we're happy to know you had a great experience. Thanks for sharing!

Rated 4 out of 5 stars

Very easy way to book

Very easy way to book, no drama and a quick response.

21 April 2026
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Reply from RedBalloon

Hi Cliff, thank you for sharing your feedback. We’re glad you found the booking process quick and easy.

Rated 5 out of 5 stars

Easy to navigate website

Easy to navigate website. Great selection of experiences

28 April 2026
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Reply from RedBalloon

Hi Leanne, thank you for sharing your feedback. We’re glad you found the site easy to navigate and enjoyed the range of experiences.

Rated 5 out of 5 stars

The gift card purchase

The gift card purchase process was refreshingly straightforward. Everything was clearly laid out, making it easy to choose the amount and complete the transaction without any confusion. The steps were quick and well-explained. Overall, a smooth and hassle free experience that made buying a gift card simple and convenient.

28 April 2026
RedBalloon logo

Reply from RedBalloon

Hi Jo, thank you for sharing your feedback. We’re glad you found the gift card purchase process clear, quick, and easy to complete.

Rated 4 out of 5 stars

The lady I spoke to was very helpful…

The lady I spoke to was very helpful and sorted the problem out quickly.
I suggest restaurants etc make sure that in Important Information they state days of the week and hours that the voucher can be used. Thank you

14 April 2026
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Reply from RedBalloon

Hi , your feedback is important to us, and we’re so glad to hear that you enjoyed your experience using RedBalloon!

Rated 3 out of 5 stars

Your website very confusing to use

Your website was very confusing to use. I consider myself quite tech-savvy, especially for a senior BUT I had to phone your "Help Line" and get supported through the booking process.
I could explain in more detail what I think is wrong with the website BUT I would rather have someone talk to me about it and I could walk them through the website process from a client's point of view.

27 April 2026
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Reply from RedBalloon

Hi , thanks so much for your feedback. We are always looking for ways to improve so I really appreciate you taking the time to share your experience. Please feel free to send any feedback through to info@redballoon.com.au

Rated 5 out of 5 stars

Ease of use

Ease of use, great range of offers, great for last minute gifts.

18 April 2026
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Reply from RedBalloon

Hi , thank you for your kind feedback. We're so happy to hear you were able to find some last minute gifts on RedBalloon

Rated 5 out of 5 stars

I really enjoyed the experiences I had…

I really enjoyed the experiences I had booked, it will be a birthday I will never forget.

18 April 2026
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Reply from RedBalloon

Hi , thanks so much for your valuable feedback. We are so happy to see you enjoyed your experience.

Rated 1 out of 5 stars

Lack of Information

I booked a mystery picnic and received a call the next day to advise that I needed to give 3 days notice and particular days were not available. I advised that the Redballoon website did not state this and allowed me to go through all the steps and accepted my voucher number. Supply advised that they had advised Redballoon about updating the information on numerous occasions.

19 April 2026
RedBalloon logo

Reply from RedBalloon

Hi , thanks your feedback. I really appreciate you taking the time to share your experience, this information has been relayed to the relevant department.

Rated 4 out of 5 stars

Would be good to be able to proof…

Would be good to be able to proof read/and layout of personalised message on gift vouchers.

24 April 2026
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Reply from RedBalloon

Hi , we appreciate the feedback, we hope the recipient loves their voucher.

Rated 3 out of 5 stars

The deal was good however i wanted to…

The deal was good overall, however I wanted to add one more person to high tea and it was fixed for two, so it would be great if there was a bit more flexibility. Also, I was a little disappointed that there didn’t seem to be any discount through the Balloon voucher, as it was the same price.

17 April 2026
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Reply from RedBalloon

Hi , thanks so much for your feedback. We are always looking for ways to improve so I really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Never thought I could produce such a…

Never thought I could produce such a lovely painting. Atmosphere was relaxing, music was a great collection, nice to hear people singing along. Have to say a big thank you to Jason for making our day very memorable.

19 April 2026
RedBalloon logo

Reply from RedBalloon

Hi , thank you for your kind feedback. We're so happy to hear you enjoyed your experience!

Rated 2 out of 5 stars

I needed the voucher by Tuesday

I needed the voucher by Tuesday, 22 April and given your promise to deliver in 3-4 days i purchased it through your site. It arrived on Wednesday and I had to express post it to my friend, which cost me another $16.00.

22 April 2026
RedBalloon logo

Reply from RedBalloon

Hi there,
Thanks for your review. Our standard postage advises that it is an estimated 3-5 business days for delivery, but we do also offer the option for express postage if it is required for a specific date. I had a quick look at your order, and I can see one of our staff was able to send through an electronic copy for you as a backup prior to it arriving on the 5th business day. I hope your recipient enjoys their gift.

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