RedBalloon Reviews 

965
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 798 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide variety of unique experiences and products, finding them perfect and thoughtful gifts. The website is highlighted as easy to navigate and user-friendly, simplifying browsing and selection. Overall service and actual experiences are described as excellent, smooth, and enjoyable, often supported by helpful staff. However, some customers noted difficulties and annoyance with the booking process, finding it cumbersome or requiring assistance. A few also found the website confusing or experienced initial faults, and some product descriptions occasionally did not match the actual offering.

What people talk about most

User experience

Clients share positive opinions on user experience, frequently highlighting the ease of navigation and the... See more

Product

Reviewers highlight positive aspects of product, praising the wide choice and variety of gift experiences... See more

Website

Reviewers mention positive feedback about the website, highlighting its ease of navigation and... See more

Booking process

Consumers find the booking process to be ambiguous, with many reviewers reporting it as quick, easy, and... See more

Service

People report positive experiences with service, often highlighting the convenience and variety of offerings,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We did the premium mystery picnic. The tour was good and took us to some nice touristy shopping areas. The clues were easy to solve. While the amount of food was adequate for a picnic, we thought the... See more

Company replied

Rated 4 out of 5 stars

Buying vouchers was easy to do and time to use these vouchers is generous. Website easy to navigate and the amount of choices available, ate varied and plentiful. This is the third time we have use... See more

Company replied

Rated 4 out of 5 stars

We had a lovely day. The weather was beautiful and we liked the variety of goods we collected throughout the day. It is important that organisers ensure their recommendations of things to do are up to... See more

Company replied

Rated 5 out of 5 stars

The gift card purchase process was refreshingly straightforward. Everything was clearly laid out, making it easy to choose the amount and complete the transaction without any confusion. The steps were... See more

Company replied


Company details

  1. Travel Agency
  2. Balloon Ride Tour Agency
  3. Corporate Gift Supplier
  4. Sightseeing Tour Agency
  5. Tour Agency

Written by the company

Trending experiences, perfect to gift. At RedBalloon we believe that experiences are better than things. Because while things can age, experiences have a way of getting even better over time. Experiences connect us. They expand our minds and help us grow. Experiences are the memories we find ourselves repeating to our friends for years on end. The best part about experiences is that they don’t just live in our minds. They live in our hearts too. For good. Imagine being about to give that to someone. A gift that offers someone a new perspective on the world, like gliding gracefully through a sunrise in a hot air balloon. Or the gift of a Lamborghini ride that makes hearts race and forces people to remember that life is about feeling. Our curated experiences are the gifts that last forever. So next time you’re stuck looking for a gift, there’s a new and memorable experience for every occasion at RedBalloon.

Written by the company


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

965 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(965)

808 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great website with good options

Great website with intuitive form for booking. Good options e.g. able to set date to send gift & to add personal message.

19 April 2026
RedBalloon logo

Reply from RedBalloon

Hi Kaite,
Thanks for your feedback!

Rated 5 out of 5 stars

Always a great gift idea

Always a great gift idea. Also 10 per cent discount was added bonus.

19 April 2026
RedBalloon logo

Reply from RedBalloon

Hi Lucia,
Thanks for your feedback, we are glad to hear you found the perfect gift!

Rated 1 out of 5 stars

Not good

Got given a voucher for Xmas four years ago. Finally decided to use it at axe throwing. Worst experience ever in trying to book it, and it was much more expensive than bokkimg first at the venue .

18 April 2026
RedBalloon logo

Reply from RedBalloon

Hi Paula,

Thank you for your feedback, and we’re sorry to hear about your experience. Voucher pricing should be the same as booking directly with the venue, so we take this seriously and will be looking into it further. We also appreciate your comments about the booking process and will use them to improve. We hope you still had a great time out on your experience.

Rated 5 out of 5 stars

Lovely afternoon on Lake Macquarie

We were on top deck, which was half covered, half open. It was a stunning day allowing us to view from the outside. Small enough boat to be able to chat and mingle with others. Bbq buffet was delicious and plentiful and was good to see Lake Macquarie from a different. perspective. We had a lovely afternoon, couldn't fault anything.

12 April 2026
RedBalloon logo

Reply from RedBalloon

Hi Sue, thanks for your review! We are so glad to hear you had a great time on your experience!

Rated 4 out of 5 stars

Birthday bGift

Good product but site could be streamlined. It can be difficult looking at different items from the same outlet.

10 April 2026
RedBalloon logo

Reply from RedBalloon

Hi Garry,
Thanks for your feedback, it's appreciated! If you are ever looking to see all of the option available for a specific experience operator, searching the letter component of one of their product IDs (normally ABC123 format, close to the pricing) will bring up all of their products currently available for sale.

Rated 1 out of 5 stars

What an absolute JOKE !!

What an absolute JOKE !!! Rip off artists !!!
Had an experience booked for my wife’s birthday. Used the $200 voucher and all! Confirmed and put in the date and times, only to be told the night b4 sorry cant help you out. After confirming, ive never had such a dodgey company and to be linked up with Sydney Opera House. Miden works with Opera House ! Now scrambling to find another option. !

16 April 2026
RedBalloon logo

Reply from RedBalloon

Hi, we are sorry to see you have had a negative experience, our team are looking into this and we will be in touch as soon as possible

Rated 5 out of 5 stars

Easy process

I bought a gift voucher for a family member ... very easy process, and was emailed to him on the day I had selected. I would be happy to use Red Balloon again.

31 March 2026
RedBalloon logo

Reply from RedBalloon

Thank you for your review! We’re pleased to hear everything went smoothly and that the voucher was delivered exactly when you needed it. We really appreciate your support and look forward to helping again in the future.

Rated 5 out of 5 stars

RedBalloon Comes to the Party! 🎈

I struggle to know what to get my adult sons and their partners when it comes to appropriate and fun gifts, but RedBalloon always comes to the party! 🎈 Today’s experience voucher choice is everything I know one of my son’s and his partner will absolutely love 🧡

16 April 2026
RedBalloon logo

Reply from RedBalloon

Thank you for such a lovely review! We’re so glad RedBalloon makes gifting easier for you and helps you find experiences you know will be truly enjoyed. We hope it creates a fantastic memory.

Rated 5 out of 5 stars

Food was high quality and breakfast was…

Food was high quality and breakfast was great. Definitely do it again.

10 April 2026
RedBalloon logo

Reply from RedBalloon

Thank you for your review! We’re delighted to hear you enjoyed the dining experience and that it left such a positive impression. We’d love to help you with another experience in the future.

Rated 1 out of 5 stars

Trying to find what gifts you had that…

Trying to find what gifts you had that could be delivered to our home was a nightmare I almost gave up and the chose was so limited my husband has become ill since we received the voucher which is why we needed it delivered.
what we have now chosen is not ideal maybe you could add a Hamper or chocolates to your list.

14 April 2026
RedBalloon logo

Reply from RedBalloon

Hi Rosina,
Thank you for your feedback. We’re sorry to hear you found it difficult to find a suitable home‑delivered option, and we’re sorry to hear about your husband’s illness.
We understand your frustration and appreciate your suggestion to include items such as hampers or chocolates. This is helpful feedback and something we’ll take into consideration as we review our gift options.

Rated 5 out of 5 stars

Super easy booking platform

Got a gift voucher for my Dad's birthday - super easy to navigate the website to find something appropriate, in our location and within budget :) Hopefully he enjoys the experience!

14 April 2026
RedBalloon logo

Reply from RedBalloon

Hi Lauzzie, thanks for your review! We hope your Dad enjoys his experience as well!

Rated 5 out of 5 stars

Enjoyable and relaxing

Excellent food, wine and service. Lovely restaurant, informative wine tasting, generous cheese board and friendly staff all in a beautiful setting. Recommended.

12 April 2026
RedBalloon logo

Reply from RedBalloon

Hi Catherine, thank you for your kind feedback. We're so happy to hear you enjoyed your experience!

Rated 5 out of 5 stars

Easy to book and got us onboard…

Easy to book and got us onboard quickly. This is the second time we have booked with this company and will happily do so again.

6 April 2026
RedBalloon logo

Reply from RedBalloon

Hi , thank you for your continued support! We look forward to helping you make many more memories!

Rated 5 out of 5 stars

Im a man..

Im a man... i have a lot of woman in my life...

Not what you think, mothers, in-laws, sisters, in-laws, oh and of course my wife !! How can i forget...

Problem is, i'm useless at gifting and they need alot of gifts. Especially my wife.

RedBaloon has 3 things that make's it easier for me to not be useless at gifting these woman in my life...

1. Heaps of choice - with nice pictures.

2. Easy to send them something to their email - no wrapping required

3. Easy to book and pay.

Cheers RedBalloon,

You go alright eh :)

13 April 2026
RedBalloon logo

Reply from RedBalloon

Hi , Thank you for choosing us to help create those special experiences for your loved ones! We look forward to assisting you again in the future.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look