Red Light Therapy UK Reviews 

256
•
TrustScore 4.5 out of 5

4.6

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Rated 4 out of 5 stars

The device seems solid and well built, in fact the hinged supporting arm takes considerable force to operate. As to it's effectiveness, it's obviously too early to say. It's annoying and counterproduc... See more

Rated 5 out of 5 stars

Great portable machine, we have used it for knee joints, hand problems and lower back for my siblings and other members of my family. It has been so good and delivered help that my brother has taken... See more

Rated 5 out of 5 stars

why do companys insist on reviews so soon, but so far so good, a bit more information on how far you should sit from the lamp in the instruction book would be helpful. This product was ordered direct... See more

Company replied

Rated 5 out of 5 stars

I've been looking into red light therapy devices for some time now. The helpfulness of the team and exceptional quality of the product are second to none. What is truly excellent is the price! T... See more

Company replied

Company details

  1. Health and Beauty Shop
  2. also in
  3. Wellness Center

Written by the company

We are a UK-based family business specializing in red light and near-infrared therapy lights. Our goal is to make red light therapy accessible to everyone, regardless of their budget. As one of the leading brands in the industry for over four years, we sell our products throughout the UK and Europe. All of our lights come with a three-year warranty and lifetime customer support, with next-day delivery available in mainland UK and fast delivery to other European regions we serve.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

256 reviews

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4.6

All reviews

(256)

25 reviews in the last 12 months

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Rated 5 out of 5 stars

One day's use and already seeing improvement!

We have only had our 300w Targeted Red Light Therapy Device for 2 days and have already seen an improvement in my partner's skin irritation and after only 1 go ie 20 mins my back after doing a load of heavy lifting felt a lot better, this bodes very well for daily use from here on in!!

Looking forward to seeing if I can do a 3 month's later update

The device arrived really quickly with tracking through DPD.

19 October 2024
Rated 5 out of 5 stars

Great Product

Fast delivery , seamless purchase. Product is solid, good quality with strong light. Effective. Very pleased with purchase

7 October 2024
Rated 5 out of 5 stars

Buy From This Company

Spent along time deciding where to buy a red light as such a wide range and cost. Very happy with this company next day delivery via DPD. The Helios 2 is so well made very high quality. Don’t waste your money with other companies.

30 September 2024
Rated 5 out of 5 stars

Super fast delivery

Super fast delivery, great quality product

9 September 2024
Red Light Therapy UK logo

Reply from Red Light Therapy UK

Thanks! Hope you're enjoying your red light!

Rated 5 out of 5 stars

Great customer service

Great customer service. My address details were entered incorrectly from my side, so I emailed them and their response was quick and had the problem resolved. Fast delivery. Product and packaging in perfect condition.

26 August 2024
Rated 5 out of 5 stars

Benefits for ME/CFS - Overall Very Pleased

Ordering was easy, delivery was prompt with no issues. The instructions could be improved - I was a bit unsure of how to attach the hanging string but I worked it out.

I am using this to try and help my ME/CFS and I am feeling benefits already. One slight downside is it makes a slight smell when switched on, which could be an issue for chemically sensitive people and might have been an issue for me when my condition was worse. Overall though I am very pleased with it and am surprised to be seeing benefits so quickly. Very happy to be able to access this therapy at a lower price than most red light retailers, but still seems good quality (admittedly I have not used any others).

14 August 2024
Rated 5 out of 5 stars

I bought my second panel from RLT after…

I bought my second panel from RLT after an extensive research on red light devices available in the UK, based first on price then on performance.
I have also now, purchased a stand so that I can wheel my device easily into position.

9 July 2024
Red Light Therapy UK logo

Reply from Red Light Therapy UK

Fantastic! Hopefully you already know you can connect both HELIOS devices together and power from the single socket.
All the best, Red Light Therapy UK

Rated 1 out of 5 stars

This company is a scam

This company is a scam, do not order from them! They quote ‘back order’ on their site and the item never arrives, 2 months later.. still waiting and no communication whatsoever. They then continue to lie and say the item will be arriving soon and will be dispatched, still doesn’t arrive!!! This is definitely a scam, they take your money and pretend items will be back in stock.

24 July 2024
Unprompted review
Red Light Therapy UK logo

Reply from Red Light Therapy UK

This customer made a back order of a sold out item. We've had a lot of logistics issues out of our control and they have been communicated. Extremely rude. Customer has had order cancelled and refunded.
Back orders were all fulfilled 3 days later.

Rated 1 out of 5 stars

DO NOT ORDER from this company it is a…

DO NOT ORDER from this company it is a scam I waited months for an order that never arrived. I followed up every week to hear nothing back then they promised to send my order out for weeks but nothing my order never arrived and they took my money. Do not trust this company they have continued to lie and claims I have been abusive which is the furthest from the truth. They can’t understand a frustrated customer spending money on their products with little communication and all false and no product at the end or no solution. Save your money!

15 July 2024
Unprompted review
Red Light Therapy UK logo

Reply from Red Light Therapy UK

This customer made a back order of a sold out item. We've had a lot of logistics issues out of our control and they have been communicated. Rude and abusive to staff. Customer has had order cancelled and refunded.
Back orders were all fulfilled 3 days later.
All the best

Rated 5 out of 5 stars

Good communication

Good communication, fantastic and quality product, really like it. Fast shipping (2 days in Europe) without any customs (ships from Germany via fast package post with tracking). Their FB page is a bit old but not to worry, product is good and of quality.

10 July 2024
Rated 5 out of 5 stars

A good choice for red light therapy devices

Very swift delivery and I'm grateful that, unlike other companies selling these products, they have a straightforward approach: not constant "sale" discounts, just constant reasonable pricing; and not trying to rip you off with unnecessary delivery insurance! (Worth noting that the DPD driver threw the unit over a six foot gate - despite me being in - and, although he damaged a post that holds a gate sensor, the unit survived thanks to the packaging; but this was clearly not Red Light Therapy's fault).

Early days with the unit, but the experience was the same as with a professional one I used at a chiropractor, so I'm optimistic that it will be as effective as the studies suggest (if I use it regularly).

I also appreciate that their design is simple to use; just two buttons (one for red, one for infrared).

27 June 2024
Rated 3 out of 5 stars

Purchase process fine & decent product, but Logistics awful

Purchase process was fine but Red Light used Parcelforce to ship. They were uniformly poor as always - offering no ability to change the delivery date & then leaving a £600 purchase on the front door step on a busy road. We had to ask a friend to drive 5 miles to rescue it as we weren't home. Sigh.

15 June 2024
Red Light Therapy UK logo

Reply from Red Light Therapy UK

Hi Daryl, really sorry about this. This is against Parcelforce's own policies and we have fed this back to them directly. Sadly, we have to use 3rd parties for our logistics and have no control about individual couriers bad decisions!
I'm glad you were able to sort it out and i hope you are enjoying your red light. All the best,
Dan
Founder
HELIOS Red Light Therapy

Rated 1 out of 5 stars

No customer service. They ignore you.

Ordered 4 days ago for next day delivery for an in stock item.
Radio silence from the company - online and chat and emails left unanswered.
No phone number to call.
Will leave a couple of more days before taking further action.
Delays to delivery are understandable - no communication is not.

6 June 2024
Unprompted review
Red Light Therapy UK logo

Reply from Red Light Therapy UK

Hi John, very sorry about this failing, it's quite unlike us. Unfortunately, there was a signisficat breakdown of communications from order through to logistics over the weekend and we were only made aware on the Monday. We acted immediately and i believe we got your order next day delivery after it had been rectified.
I hope you you agree it was worth the wait.
All the best,
Dan
Founder
HELIOS Red Light Therapy

Rated 4 out of 5 stars

So far so good!

I bought the 1000W Panel and am very pleased with the quality and the quick delivery. Hanging it from the door was more challenging as it hung too high for me. I bought 2 steel s-hooks and linked them so that it hung lower. I appreciated the info in the booklet on the mitochondria and did some research. I am optimisitc that this will help me with an arthritic knee, shoulders, hands and wrists, amongst other things. After 3 weeks, there is a definite improvement.

8 May 2024
Red Light Therapy UK logo

Reply from Red Light Therapy UK

Thank you for taking the time to review and all the best.
All the best,
Dan
Founder
HELIOS Red Light Therapy

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