Record go Mobility Reviews 

Terrible car rental company, do not recommend them.
First, they deducted deposit even after they sent confirmation that it will be returned and I will not be charged. I’m trying to contact them already for 2 weeks, but no response even to an official claim.
They issued a penalty invoice for key loss despite that they were returned with a currier. Again complete silence from their side, no answer, no explanation. Nothing!
So, if you don’t want extra headaches, please don’t use their services!!!!!!!

Terrible car (it shakes) awful company. Supposed to be a Ford it’s some SWM sh!t cheap car.

Car hire company’s are always a con but this is poor even by car hire standards.

Massive queues at desk

Got to the barriers and not able to get out - after 45 mins talking to the gate controller my only option was to leave the children / cases in the car, go back into the airport terminal back to the joyful desk attendants and get the registration added to some system. 2 hrs and lots of stress later we were finally let out with an
Impolite fook you from the car company.

AVOID

There are loads of other car sharks at Alicante!

Rubbish, charged for very old scratches on plate number. I simply didn't see it.arrogant staff ,experience worse than any company. Book with other companies, ignore this one.

My flight from Vilnius to Catania was cancelled only about two hours before departure because Catania Airport was closed. As a result, I was physically unable to arrive at the Record Go office and collect the prepaid rental car.

Immediately after the cancellation, while still dealing with the situation at the airport, I repeatedly tried to contact Record Go by phone. I could not get through or receive any effective assistance. I also sent emails explaining the circumstances and asking either to move the reservation from Catania to Palermo, where we eventually managed to fly, or to refund the prepaid amount of €628.48.

This was not a voluntary cancellation and not an ordinary no-show. The airport was closed, the flight was cancelled at the last moment, and reaching Catania was impossible for reasons completely outside my control.

Despite my repeated phone calls and emails, Record Go has not provided a meaningful response or proposed any solution. The car was never collected, the service was never provided, and the company has kept the full payment.

In an emergency situation, I expected at least basic customer support and a fair attempt to resolve the issue. Instead, I was left without a car, without assistance and without my money.

Based on this experience, I cannot recommend Record Go Mobility.

Dont go here for hiering a car. It took us more than one hour standing in line. Bad service and bad explaining why we had to wait.Rude desk officer as Well.
Will never come back and Will not recommand to anyone!!!

We rented a car back in June 2026 in Barcelona. We had to wait 2-3hours till we got the key. Customer service unavailable on the phone so don’t even try to phone them.We got the key and they haven’t even showed us the car or check it with us for any damages. We had to sign the paperwork’s before we even seen the car. Of course there were damages on the car and it wasn’t marked on the paperwork they made us sign. If I wouldn’t have extra insurance I’ve had to pay that “damages”. I don’t recommend this company at all!!!!!!!!

Please avoid this company no matter how cheap. The queue at Barcelona airport is taking 3-4 hours. The slow lady at the desk says their ‘systems are down’ but NO communication. Do these people not realise how this can ruin a family holiday? Very, very poor.

3hrs without service and then them lying about there internet down whilst them using there phones do not go to

Terrible place! Don’t rent a car here!
Payed for a week in advance, payed extra for at rental company in the airport of Malaga.
When we wanted to get our car we there where 50 numbers before us. After waiting about an hour only 5-6 numbers where handeled.
Waiting time would be in excess of 6-7 hours.
Ended up renting at SIXT, wonderful service and had a car within 15 min. The clerk at SIXT told me airport security have to come by every day because of frustrated customers at Record Go.
Clearly a business plan get paying customers to forfeit their voucher and no option to get a refund because for their policy.
Scam all the way!

Really bad service, i am still waiting for my fuel deposit refund even after one and half month. I was promised by record go that fuel deposit will be refunded within 24 hours after drop off. They don’t have customer service support. Really waste of time and useless hassle.

Over 1.5h wait to get a car, not worth the money

Car hire at Malaga Airport. The delivery was fast and the car was good. So far so good.
We returned the car one week ago with a full tank; but Record Go cashed the amount of €96 for the petrol, from our creditcard. They were not allowed to do that because our tank was full and the man who received the car deregistered us with a full tank. We have send a mail to Record Go, but until now no answer and still not our money back.

Scammers. They made me cancel the initial car rental I made through Booking.com saying I wasn't fully insured and there wasn't a second driver involved. They booked us another car at the desk saying that I should send an email to Booking.com for the refund of the original booking. At home I checked; initial booking was completely okay. I am scammed into a direct rental contract. Booking.com does not refund because according to the rental company I picked up the car. I did pick up one car. Paid twice. No refund.
They use time-pressure and a long queue at the airport to push you into a fast "solution". Booking.com does not take proper action or responsability. They keep these practices alive as well.
Record go mobility -> Truly a NO GO.
Nasty people.

I waited 4 hours to get my reservation at Malaga airport. Staff were not helpful, they don't care about that. My reservation was through Booking.com.

I hired a people carrier from Record Go at Palma airport Mallorca. On arrival I was presented with the option of either an additional payment of €260, €300 for total cover insurance. I explained I’d paid for insurance through the Ryanair website where I booked the vehicle. I was told this won’t cover you, if you want cover you have to take ours. The other option was excess cover payment of €2000 on my CC. And whilst explaining this they said you could get this back but it’s really unlikely in Mallorca 🤷🏻‍♂️. I asked the advisor so if I return the vehicle with no additional damage, would I get the full €2000 back, and she just wouldn’t answer the question directly, so I asked the question again same reply & added this is Mallorca so it’s very unlikely. Also they wouldn’t call it a deposit & insisted it was an excess down payment. Given that on most of their literature & website they refer to it as a deposit. I asked to speak with a supervisor & she said exactly the same in a very condescending & sometimes aggressive way. My partner informed there were 3-4 other customers all having the same conversations. I found the staff to be quite hostile & rude especially when I said I’ll pay the ‘deposit’ of €2000. It’s quite obvious that they’re on a commission to upsell their own additional insurance. Why not off this option on the website when booking the vehicle??? Because the ambush at the airport is far more effective as getting people to agree, after being travel weary & the fear or not getting the vehicle or the potential of getting the deposit back. Most of the hire companies do this, but I’ve never experienced it in such a persistent & aggressive way. The supervisor over the counter should not be in a customer facing role, she was an absolute awful representative of your company. I will never use RecordGo again. But on a positive the handover man at the end of the hire period was great.

Although it looked very busy in the booking office they did deal with everybody a quick as they could in an orderly manner, the staff where very friendly on collection and return and quality and cleanliness of vehicle was excellent

They trick you with low prices and try to charge you additional fees for insurance £500! If you don’t pay this they charge you £2,000 holding fee. We returned a car with now damage but they charged us a cleaning fee of £500. There was nothing ability to fight it even though I have videos showing the act was clean and undamaged.

Reservation : D014399672
Airport Palma De Mallorca

A very bad experience, i have a credit card , instead of proposing to make a deposit franchise 1100 euros and then get that amount back when i give back the car, the employee forced me to pay an additional 248 euros of insurance when i proved that i have already paid full coverage with discovecars app, he told me either you pay or you take the bus !! This is inacceptable , this is qualifies as forced selling of insurance , they take hostage knowing you don't habe the choice ! I will report this on every social media , and every review platform ! The total ammount of the rental was 210 euros including full coverage insurance, they made pay additional 248 euros !! More than what i have already paid ! I advice every person to claim chargeback with they bank insurance to get refund

I returned the car over a week ago and the fuel deposit is yet to be returned. My email to them remains unanswered. I am a regular user of Recordgo and expected better from them.

We was waiting for 3 hours to pick up the car. And we had the just go option and when we ask why we can’t get ours car the just say no and don’t want to say us the reason. I will never lend the car again.