Do not order from here ! I ordered a car seat. It wasn’t in stock when it was advertised as in stock. I then asked for a refund in which she said she had processed. I received no confirmation... See more
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Margaret was great showing us all the car seats and fitting them one by one in our car to help us make the best decision at our home visit. She is very knowledgeable on the subject and was happy to ad... See more
Margaret is not only extremely knowledgeable, she is positively a marvellous person! Approachable and quick to answer as many queries you have. We were very much guessing at what we needed for our ca... See more
I Would definitely recommend ordering your car seat here! The customer service received by Margaret was exceptional. The delivery arrived so happy Margaret went above and beyond in every aspect making... See more
Company details
Written by the company
At Rear Facing Car Seats we sell, install and advise on all the car seats that your children will need from birth to twelve years. We specialise in Extended Rear Facing seats as these are the safest way for young children to travel in the car. Rear Facing Car Seats was founded in 2013, we have been offering expert advice for 13 years. We have an online store, and are based in South London, where we sell and fit car seats by home visit. We also offer a car seat and pushchair cleaning service.
Contact info
SE25, London, United Kingdom
- +447752253499
- margaretbolt@hotmail.co.uk
- www.rearfacingcarseats.co.uk
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Do not order from here
Do not order from here !
I ordered a car seat. It wasn’t in stock when it was advertised as in stock. I then asked for a refund in which she said she had processed. I received no confirmation of the cancellation - nor the refund! I messaged again asking if she processed the refund, which she hasn't!
I’ve had to battle through PayPal to get the refund and still waiting over 2 weeks later for an answer from PayPal
Avoid !!
I Would definitely recommend ordering…
I Would definitely recommend ordering your car seat here! The customer service received by Margaret was exceptional. The delivery arrived so happy Margaret went above and beyond in every aspect making sure I was happy and delete came on time. Thank you so much will be using again. Karen
Trustworthy and knowledgeable
Margaret was a great at helping us find the right car seat for our wants/needs.
The ordering process was easy.
Great youtube videos
Without the videos available on YouTube I would have been lost trying to install my car seat in other cars. They are very informative and helpful with different tips for issues that can arise.
Best experience buying a car seat
Margaret was great showing us all the car seats and fitting them one by one in our car to help us make the best decision at our home visit. She is very knowledgeable on the subject and was happy to advise and answer all our questions. She ordered the seat we had picked and it arrived even sooner than expected. Highly recommended
Wonderful experience
Wonderful experience, Margaret couldn't have been more helpful! I asked if the car seat I liked would fit in my car - Margaret said yes, it would. When it arrived I had no problem in fitting it - but Margaret offers aftercare for the life of the seat, so if I had any problems I know I could contact her and that she would help. 10/10 for a very good experience!
Brilliant service and support
Margaret was brilliant with our car seat purchase. I ordered after speaking with her on the phone and to arrange a home visit. It was available earlier than expected, so she popped down within just a few days of the order and helped us install in the car and checked the fit of my child, showing us what to look for. I'd fully recommend her for any future purchase!
Margaret was a great help
Margaret was a great help. She put our mind at ease with fitting our new car seat and we’d highly recommend. Thank you!
Excellent Trustworthy Service
Really helpful and gave some good advice about our specific options. Really knowledgeable and honest with the advice given. Margaret took in to consideration our situation and we were able to make an informed decision about what was best for us.
Margaret was so helpful when we needed…
Margaret was so helpful when we needed to get a car seat for our son that would go in his grandmother's car. We really appreciated her advice and the price was good. The installation video was also completely invaluable!
Great price and service
Great price and service. First seat was treat badly by the courier but Rear Facing Toddlers got a new seat out to us at no expense.
Highly reccomend.
Brilliant service, I was able to try out different seats to see what works best for my car and child. She was also able to help with fitting it and helped move my other seat to the opposite side. I now feel confident that my children's seats are properly fitted and I know how to refit them myself when I need to. Couldn't reccomend enough! I tend to find a lot companies are all about the money but that is not the case here, she helped me find what was best, even if it happened to be the cheapest option.
Amazing Service
Fantastic from the start. Knows her stuff and won't let you down answering questions and giving advice. Thank you so much xx
professional and very informative support - strongly recommend
I am absolutely in awe of the support and dedication Margaret provided. A few weeks ago, I decided to buy a new car seat for my 2.5-year-old son. I wasn’t sure which model would be suitable for my 2008 Audi. I browsed forums, YouTube channels, Facebook pages, and shop blogs, but I still didn’t feel confident enough to make an informed decision.
By chance, I came across Margaret’s YouTube channel and was immediately drawn to her tutorials on car seat installation. It was clear right away that she is not only an experienced professional but also a mom who has been through it all herself. Feeling overwhelmed and experiencing decision paralysis, I reached out to her via email, explaining what I needed, what car I have, and my expectations for the car seat.
Without any guarantee that I’d even become a customer, Margaret responded with a detailed email explaining which models might suit my needs, covering not only the most expensive options but also more affordable ones. She even shared her personal favorites (which weren’t the priciest!). In a world full of disclaimers and fine print, this kind of honesty is rare.
Margaret let me know that she had one of the recommended models, the Axkid Movekid, in stock, so I ordered it right away. The car seat arrived within a week, including the weekend. When I tried to install it, however, I couldn’t get it secure because the seat belts were too sleek and wouldn’t stay in place—any significant movement loosened the belt fixing.
I emailed Margaret, and she responded the same day. She explained that sometimes the seat clips are designed in a way that they can be loose on certain types of seat belts, and she recommended a safe fix: placing a piece of cloth or material where the clip fastens. She also offered to check directly with Axkid, as she was heading to a conference where an Axkid representative would be present. A few hours later, she texted back to confirm that the fix was approved by the manufacturer.
It’s now been a week since we installed the car seat, and we couldn’t be happier. My son loves his new seat and comments on it every time we get ready for a drive, and I feel much more reassured. Thank you, Margaret, for the amazing support. In today’s world, it’s rare to find someone who makes customers feel heard and valued.
Excellent service
Thank you so much for all your help and expertise and of course the amazing YouTube fit videos. You make it so easy and I now know my 3 little ones are as comfortable but mainly as safe as possible
Fantastic!!!
Margaret was nothing short of delivering two car seats to me herself. She goes above and beyond for her customers.
So glad I found this website
So glad I found this website. Margaret was fabulous, so much knowledge and really took her time to help us. Thank you.
Great service
Quick delivery and was very helpful with checking the installation of the car seat and the fit check for wee one highly recommended
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