Real Madrid C.F. Reviews 184

I joined your club Madridista Premium membership on 04/05/2024, but nothing did not still arrive. I wrote several times to the mail of madridista premium, but I did not receive any reply.

Worst experience of my life. Received a £100 + Real Madrid shirt which was damaged, raised a return which took 2-3 weeks to finally push through. UPS collected my return on the 1st May 2024 and to this day I am still yet to receive a refund and little response back from the customer service team apart from: "We inform you that once your order RMUK18598P arrives our warehouse, they need up to 15 working days to process it."

Stay well away!

Hello our experience by real madrid

We booked a stadion tour. When we came 03-06-2024 11.00 o clock as booked and paid. The entrance was closed. Nobody there. We went to the shop to get some info. Nobody could tell us something. Also we went to the entrance again. There where staying many people also children who came from cordoba. The teacher told us it was canceled. We travel 4 hours. No info no custom service. Our experience very very very bad. How can you treath fans like this.

Worst VIP tour on the planet!!! From broken bricks to broken promises . Simply the worst experience in memory. Disgraceful.

This was the 2nd experience with the RM shop.
1st one (an online purchase) was a complete disgrace.
2nd one since I was in Madrid I decided to go there to make the purchase in person and I promise it will be the last money I spend in their product.
The shop is a mess and it looks like if no one is taking care of anything.
Besides the sales guys treated me in a displicent fashion because I asked him to go to the warehouse for a size they did not have in the shop.
I spent 185€ and almost had to apologise to him because I asked him to do his work?
What is wrong with this people?!
More that poor customer service this shop is FAR from being anyway near of the excellence RM sells everywhere.

Awful customer service. Ordered a shirt for my son for Christmas. Hadn’t arrived by 21st Dec so I emailed the company. They hadn’t processed my order which meant it was only being prepared for delivery on the 21st. Emailed customer service and got no apology, recognition or anything. My son is now without a Christmas gift.

This is beyond bad. Order and money taken (€ 162), delivery should be 5-9 working days. One month later and many many mails later: no explanation, only refund message. No reason, apologies, anything. If you have a kid that you want to surprise with ANYTHING from this 'official' webshop I suggest you do not touch this one with a ten foot pole. Beyond disgraceful.

Worst experience
They’re just a bunch of thieves

Don’t waste your money. I ordered a jersey, almost $200 piece of garment. The item never arrived. UPS says that they delivered. No proof of delivery available- obviously because they did not deliver. The customer service is one of the worst experiences I’ve ever had. The issue it is still unresolved.

Ordered the new kit on August 13th and was fine with the wait time at first. Once the order was shipped the tracking number provided was invalid and after constantly notifying the so called support team and them saying don’t worry the order is on its way. My order has been stated as lost and is under investigation which the support team have stated will last months. They have also stated that they cannot provide a refund until the investigation is complete. So disappointed with the support provided.

i boughtsome clothes from online store. they were erfect

I ordered a RealMadrid kit on 8/15/23 and received confirmation. I paid for express shipping (2-3 business days) I never received processing or shipping info so I followed up by email after a week or so. No response beside an automatic computer email promising a representative would contact me as soon as they review my email. This has continued with any resolution or response from the team store.

I ordered I Jersey from Benzema. They delivered the wrong one. Moreover they said they couldn’t deliver the right one because he isn’t at the club anymore. So i required a refund. The already confirmed that they got my Jersey back but since 2 months I wait for my refund.
I am a big Real Madrid fan and a Madridista but unfortunately best club in the world has the worst online Fanshop

What a joke. $200 and close to 3weeks later I’ve heard nothing from them.
Several phone calls and folllow up emails have proved to be a waste of time as there replies are generic and don’t offer valid information or support.
I have now missed gifting my daughter her birthday present.

after buying a jersey for £100, to find out it is different from what the players are wearing. i am being told they won't refund as jersey has strong odour, a jersey I never wore and I returned in exactly the same condition.

Very bad customer service!I have done order in July 15,but they still don't send it out, when I ask them to cancel it they answer me that they can't do this!Very stupid customer service!

Extremely poor customer service, cannot get to anyone on the phone. I paid for express shipping of 2-3 days, as I need this as a birthday gift for a child. The order has not shipped yet, and I was notified they need extra 4-9 business days to process the order before it even ships, but I cannot cancel it as their times are busy and cannot return it, since it is a personalized item. So I am stuck with a $160 jersey that I do not need.

I ordered a package almost a hundred days ago, and I still have not received it. This is unacceptable! I have tried to contact the seller and shipping company multiple times, but I have yet to receive a response or any resolution to my issue. It is frustrating to have paid for something and never receive it, and the lack of communication and customer service only adds to my disappointment. I would not recommend using this seller or shipping company if you want to actually receive your package. This experience has been a waste of time and money, and I am extremely dissatisfied with the service provided.

i tried all week to get two seats together for REAL MADRID CF - REAL VALLADOLID, i even phoned the stadium and was told date of general release of tickets. i continually tried to get seats together but after three days i got through the process to have my credit card rejected, i tried another card - debit and credit card without success. i phoned the stadium again to be informed they don't accept payment outside of Spain. i had to purchase tickets from entrades.com the whole process was very frustrating and also left us wondering if our tickets would be legitimate as we only normally buy from official sites. Atletico Madrid was so much easier and took payment without issue and a much better experience

Order from Canada. The website sends me to the US site. I make the order. There is flat price for shipping, no options to select from. There is no mention of import fees, taxes, duties or anything else like that. Ordering from the US, I am confident the item is coming through the US. But no! It is shipped from Madrid via UPS. I am getting charged ridiculous taxes and fees and on top of that UPS charges a brokerage fee. Something I never agreed to, something that was not explained at all, there was no mention or estimate of those during the order process. Literally, this works like a scam.

Then I wrote to the Customer Service. All they did was to tell me sorry and nothing we can do. Well done!