RCZ Bike Shop Reviews 

Terrible customer service

Another order, the same seriousness and punctuality. The order arrived perfectly, well packaged. The price is unbeatable, I don't know how these people can do such promotions. Prompt email communication.
Thank you RCZ team!

Really good customer service!

I've been customer for almost a year. Looking for specific components with huge deals (hint: subscribe to newsletter) and have got epic parts with low prices. Also been in touch with customer service and they are very helpful.

Dear rczbikeshop
I tried to get in touch with you but you neglect my mails
I sent you money for a products I never got 1 months ago !!!
I’m willing to get else and put some extra money on it but you DO NOT ANSWER MY EMAILS ???
Please do the rights thinks if you want to continue selling to people !!!

Best regards
Gino Gugliotta

Their sales policy is clear regarding delivery times and so on, if you are ok with it after reading the policy then price is unbeatable. I purchased several times from them.

Impossible to reset the password through their website. The contact service does not answer or solve the problem either.
Despite having written multiple times through the official email on their website or their inquiry service, only once did I get a response indicating that they would look into it. I have been waiting for more than a month to resolve this incident, without success.
The prices were very good, the attention until 2023 was quite good and fast. This year 2024, nothing works, orders cancelled, and refunds not arriving. Suspicious website.

23/04/2024 UPDATE
Finally, RCZ has been able to send an email solving the password issue.
However, the refund of the order they cancelled after 4 months has not yet been received.

I ordered in December 2023.
2 items in the package were not sent.
They write email there would be a refund.
I have been waiting for the money for 2 months...

Scammers, do not order from them!!!!

UPDATE 2024.04.02

IBAN number requested a week ago , no money has come since .
You know my account number, you can look up the IBAN number anywhere on the internet (ibancalculator)
This is another stalling game!
In addition, I have an order for February 14th for which there is no news and the 20 working days have long passed .
Several of us in Hungary. We are looking for a lawyer to write a fraud report to the Luxembourg police.
Of course, this cost will be borne by Rcz.

Great company. I had to replace some parts on my bike and had to find spare parts quickly. They helped me effectively. I entirely recommend them.

Missing product and NO refund!

this website is a scam. First of all, for on stock parts, it takes around 2 months or more to receive them. I received a package with a missing parts of 150 euros, I sent pictures and a video as proof and I received an email saying that they process all refunds, but it was a lie. 3 months have passed since I paid and nothing has happened. I will file a complaint with consumer protection and the police because they are thieves. this through a webshop registered in Luxembourg - how is it possible that the police haven't gone after them already??

It started on 2023-12-20, I bought several bike parts for 244 euros.
More than a month later, I have not received anything. I asked when the order would be shipped. The seller did not answer when I can receive the order. I was just told to wait.
I asked to cancel the order and return the money. I was told that the refund would be made within 1-20 business days.
Much more time has passed and I still haven't received a refund. I was told to wait again.
I think they don't sell anything, it's a fake shop.

ho fatto un ordine il 25 dicembre 2023 ,spesa totale 150 euro ,tra gli articoli manca una catena 12 v,ogni volta che apro un pacco faccio un video per sicurezza,mando il video a rcz mi rispondono prima che analizzeranno il video,poi mi dicono che rimborseranno la catena,ma ad oggi 6 marzo 2024 niente rimborso,hanno buoni prezzi ma se qualcosa va male senza pay pal se ne fregano

I placed an order on December 25, 2023, total cost 150 euros, among the items a 12 V chain is missing, every time I open a package I take a video to be safe, I send the video to rcz they answer me first and they will analyze the video, then I they say they will refund the chain, but as of today March 6, 2024 no refund, they have good prices but if something goes wrong without Pay Pal they don't care

One fork had a delay 6 months

Wheels never arrived after wasting my time for a month saying they were being prepared for shipping. Then said the manufacturer refused to ship the items. Been waiting for weeks now to have my money back and no response. Total scammers, not worth the risk. Better pay a little more and deal with serious sellers.

Not like every other store but still good. Crazy prices. But I can’t subscribe to the newsletter.

Still very serious problems with refund. No money return for unavaiable products, canceled orders etc..

The store is not bad, if you have patience. I waited for my order for 5 months and I received it. I bought the fork at a discount. The support service responds quickly(1 day). When I had been waiting for 3 months I wrote to them and they said i need to keep waiting and I waited and received product :)

I have already bought in this store and everything was correct, but after purchasing two shock absorbers, the goods did not arrive after 2 months. I applied for a refund and received information to provide my account and transfer details, but after two months there was no money. the store had a lot of time to fulfill the contract but did not do it. I don't recommend it anymore

I got wrong suspension fork. I returned it according to their instructions. RCZ have received fork over a month a go but they have not refunded my money and don't answer any e-mails considering this order.

After 52 days I still can't get my orders, or my money back. Customer service just awful...

I purchased a pair of brakes on July 21, 2023 and 5 months later I still haven't received the order.
The order appears as sent in my personal RCZ account, identified with a tracking number since September. However, when carrying out a search on the carrier's website, the order is still awaiting receipt by RCZ.
I have already sent several emails asking about what happened but the responses are late and not enlightening.
In the last emails sent, I requested a refund of the total amount paid (material + transport), they asked for my IBAN, which I sent immediately (at the beginning of December), but so far I have not received any refund.
Every week I resend the email with the IBAN, but so far they have not made any transfers and they also do not respond to emails.