RCI Reviews 

The hotel is nice and clean, but security is very poor. The safe is still locked, and we were robbed by staff member for USD 700.00. It is no ideal to carry your laptops and all expensive belonging that don´t even fit into the safe around with you in Roma or golfing, but if you leave them in the hotel and they are stolen, the manager will never show his face. There is a thief among the staff running around, and the manager prefers to ignore it. If something goes missing in that hotel, no one will do anything for you, let alone refund you. It´s safer to take your money with you on your excursions and risk being robbed by pickpockets on the subway.

We have owned a timeshare for 17yrs. And have been an RCI member for 17yrs.

Have never had an issue with booking. Or had any issues with units. 2x we asked to be moved and we were accommodated no questions asked. We are presently in Spain at El Cano Apartments which has received many bad reviews. Pool, Restaurants closed etc. We were given a wrist band by Majic World to use 3 of there pools. Were given instructions on what Restaurants we good use. Apartment over looks the sea, clean. Yes could use a couple of kitchen items. Like a spatula and tea towels. But we managed and made due with what was available. We are 100% satisfied with our experience here

Live in Australia and booked a points exchange with RCI online on the 18th of March at Twin Peaks Resort in Whistler for January 2026. In Mid May they just cancel the booking with no explanation, after several phone calls told the resort is no longer partnering with RCI in 2026 after accepting the booking. A month of trying to deal with an incompetent call centre team we are left with no option but to engage a lawyer.

We have points with RCI which they allow to be exchanged in foreign countries. We've never had a problem before, but when booking a trip to Aus after they confirmed the booking, they went and canceled. Its not acceptable

I sent my payment in plenty of time to be rec'd after checking with both postal services-Canadas & US BUT it took a month for payment to be rec'd & posted to my acct. Apparently payment has to be sent to Florida & held in lock box in Georgia for who knows how long before being forwarded & posted @ Berkshire Mtn. Resort. Even Well Fargo horse & buggy was faster! As a result after all the BS I'm charged $7.95 for late fee. I guess they're building up their coffee fund or Christmas fund!

RCI the WORST
Every 2 years you have a fee, which really isn't that big of a deal, however just booked a vacation for October on May 21st, I went to ask about moving my date for hotel by 2 days and they want another 300-exchange fee because it has been over 1 day since booking. ONE DAY! most hotels you can change the reservation up to 24 hours before check in.
They literally try and nickel and dime everything.

I have tried for an hour to get basic information out of this resource with absolutely no success. It is quite apparent that the search engine, the options provided are antiquated by modern standards providing unsatisfactory results.

Feel free to try and get frustrated.

Getting Hotels through RCI is a joke. You can get them cheaper through one of the travel sites. By the time you "save" $5.-$10. on a room and pay the transfer fee you are paying way to much. When I first got a timeshare I was able to use unlimited points towards flights, car rentals, Hotels. Now they only let you use a minimal Amount of points that's not worth the time. And a lot of the resorts you use to be able to go to you have to pay more plus your points, unless you want to upgrade. So the membership you joined is no longer the membership you signed up for.

From Sweden: I became a member some months ago just to try it out, and so far I cannot see any advantages. First of all the website, on a mobile phone, is a disaster, and in Sweden we apparently cannot download the app. Every time I try a search, it takes ages to reach a site, it is impossible to make multiple choices and suddenly the site is totally frozen or you are kicked out from the it and must start the login process all over again - only to go through every step again. Second, with RCI weeks I must say that there are not so many offers anyhow. Many are far away and flights are super expensive, others are only with all inclusive, not making it cheaper than a regular charter trip. Many locations are also a bit “off track” and to reach them would still cost a lot. I only paid a two year membership, which I honestly do not know if I will be able to use at all. I should rather have kept my own accommodation. Will give it a chance, but so far, nothing I would really recommend.

One star is more than this company deserves. We paid to become Hyatt members, were promised two free weeks as part of our RCI bonus days and have not been able to use our free travels days whatsoever! The Contract does not specify that our RCI days could NOT be used on international resorts, and we were told during the presentation that we could use our days for Interntional travel- we've tried booking to no avail. Additionally, I advised a UVC representative that a travel agent quoted an amount less than we received as members and he informed me that because the quote was not published on a public website, they would not price match. Complete waste of money and would not recommend!

The biggest bunch of shikesters you can imagine awful problems cancelling a deceased relatives account..
Please, whatever you do avoid this rip off like the plague
0 is too higher marking.
..

I wish they had a zero star rating on Trustpilot to award it to RCI

I wish I could get rid of my timeshare. By the time I pay the maintenance fee, RCI’s membership fee, exchange fee, plus other RCI extortionate fees, I end up with a far worse deal than I would get from Airbnb, booking.com etc
RCI sell timeshare holidays as extra, for extra fees, instead of releasing them for the exchange pool.
Timeshare was probably a reasonable idea 25 years ago when I bought it, even though RCI exchange system has proved to be a big failure. But nowadays, we have much better and cheaper options online ☹️

I declined the service and told them they can not call me. They called about 10 times after. I called them back 10 times to show them how it feels to be annoyed. The guy called me back and was reading my Facebook posts to me. Then he calls now daily from blocked number and sometimes I answer to hear the voice Same guy calls. Usually about midnight east coast time. I think retaliation for not accepting their package vacation is pretty foul. 95% of the calls I push through. I only usually answer to record the call with an external recorder. Pretty pathetic.

went to site for help about getting 6-8 calls a day, was gave the run around.
called and was hung up on, recalled and was told go to web site that told me to call
did get supervisor who told me he couldn't help

This is horrible well at least the Representative did not do well to inform us we can’t even use it where we told them we wanted to travel to. Somerpointe sold it to us at Tajiti Village and they ripped us off because this is a $10,000 membership we can’t even find use for. We don’t want it anymore and can’t even reach customer services for this problem we have. Nobody will help us. They need to take their membership back we don’t want it its no good for us and if we would have known we wouldn’t have bought it!

Bad deal, fee after fee, all confusing (intended?).

Stay away, and if u can, get out of your timeshare.

Wyndham is a good name; they should drop RCI like a hot potato.

RCI didn’t get us the exit they promised . Signed up for our exit process for 9 months and nothing progressive was done. Wasted a lot of time and money with this company. I would not recommend to anyone !. We offloaded our timeshare obligations completely December 2024 with the help of a private investigator team named forexfraudteam. They helped us look into our timeshare and found legal faults in our contract . They used this information to request a full cancellation of contract. We got documentations to that effect 3 weeks after and didn’t have to pay near as much as RCI charged us for nothing. If you’re looking for a real solution to timeshare hostage situation, I’ll recommend you share your story with ForexFraudTeam at gmail com.

This is a waist of money and time, you are given points & can't use all of the points when you want, customer service is horrible & none of my questions were answered Biggest regret of my life. Be warned, do not use this company!!!!!!!!! You save absolutely no money, but have to pay thousands to get out of the contract.

Since feb 24 made a booking for a three bed, three bathroom for December. This was not honoured. What’s the sense in paying a membership and exchange fee if the specifications as on the website is inaccurate and what is booked is not honoured. Members should be wary of this underhanded approach of RCI and they will not do anything about it. Definitely not renewing my membership when it comes around. Too much inconvenience.

I implore you to run the other way if you are considering a timeshare with RCI. They are truly a heartless company. We recently had a death in the family and had to cancel a vacation that we planned several months ago. Instead of RCI being empathetic and understanding that this was beyond our control, they proceeded to advise me that we would lose the $350 exchange fee regardless of what happened. It's sad that this is their practice. They also have a points system that makes it almost near impossible to find a resort within your points range.