We went to your store at Dickson city to look at a couch and recliner, but we ended up buying another one due to the nice selection. when we were ready to buy, TerryMoore was very helpful, answering... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Terry Moore, Sales representative for R&F carefully reviewed the appropriate POWER RECLINER/LIFT CHAIRS with me, and helped me choose the best unit for my situation. I was very pleased with his knowl... See more
Great, no pressure to buy, experience at the Raymour & Flanigan Outlet in Dickson City, PA. Zaire ensured we were able to pick up our items from the closest warehouse near our home since we were on... See more
Company replied
We had a great experience! We told them what our budget was, and they helped us find the perfect items for our home while staying within that budget and never trying to get us to go any higher on pric... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
955 Viewmont Dr, 18519, Dickson City, PA, United States
- 5709554160
4.7
Excellent
293 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 2% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We went to your store at Dickson city…
We went to your store at Dickson city to look at a couch and recliner, but we ended up buying another one due to the nice selection. when we were ready to buy, TerryMoore was very helpful, answering our questions and helping us get a little better price on all three pieces ( couch and two lounge recliners). He was great to work with! Thanks again, Terry!
We bought the furniture on Wed and he was able to get a tentative delivery for that Friday!
4 June 2026
Do NOT waste your money at Raymour &…
Do NOT waste your money at Raymour & Flanigan, especially on their so-called “Platinum Protection Plan.” The entire thing feels misleading and worthless once you actually need to use it.
When they sold us the furniture and protection plan, we were clearly told that ANY damage within the 5-year coverage period could be repaired or replaced. That promise is the only reason we agreed to pay extra for the plan in the first place.
Fast forward almost 5 years later — with only about 3 months left before expiration — we finally needed service for damage that only recently happened. Before this, there was absolutely no reason for us to file a claim because the furniture was fine. The moment we contacted them, we got thrown into a nonstop back-and-forth between the store and customer service. Nobody wanted to take responsibility.
Now suddenly we’re being told the damage is “too severe,” “not repairable,” and that the protection plan basically doesn’t apply. So what exactly was the point of paying extra for “protection” if they can simply deny it when it matters most?
It honestly feels like they say whatever they need to say to sell the plan, then hide behind excuses and loopholes later. Extremely disappointing customer service and a complete waste of money. I would strongly recommend buying furniture somewhere else and avoiding the protection plan entirely.
19 May 2026
Unprompted review
Terry Moore
Terry Moore, Sales representative for R&F carefully reviewed the appropriate POWER RECLINER/LIFT CHAIRS with me, and helped me choose the best unit for my situation. I was very pleased with his knowledge and patience in guiding me to the best Chair for me. Thank you, ADRIENNE BRESNAN, FAIA
19 May 2026
Sales person did not pressure
Sales person did not pressure. Checkout was fast. Only issue is 3 days to deliver a chair.
10 May 2026
Mr C was very knowledgeable and was…
Mr C was very knowledgeable and was able to direct me in the right direction for my purchase.
25 April 2026
Terry our salesman was the most…
Terry our salesman was the most professional and comfortable person to work with. Absolutely no pressure … yet very informative and interested in helping us arrive at a great conclusion.
23 April 2026
Mark was knowledgeable and very…
Mark was knowledgeable and very helpful. This is our 3rd time purchasing something there and its always a great experience
12 March 2026
The sales representative
The sales representative, Terry Moore, was extremely knowledgeable about the products that we were interested in. If he didn’t know something that we asked, he would find out the information for us.
We never felt rushed and were able to purchase everything that we needed. Terry was extremely patient and informative about the different types of mattresses that we needed.
Our shopping experience was definitely a 10 with Terry’s help and guidance.
1 September 2025
The staff was so nice and helpful
15 August 2025
Reply from Raymour & Flanigan - Scranton Outlet
Hello Jennifer,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had a positive experience with our staff at Raymour & Flanigan. Our team takes great pride in providing helpful and friendly service to all our customers, and your kind words mean a lot to us.
If there's anything else we can assist you with or if you have any further feedback, please feel free to reach out.
Warm regards,
The Raymour & Flanigan Team
Employees were very helpful
30 July 2025
Reply from Raymour & Flanigan - Scranton Outlet
Hello Misti Fields,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our employees were able to assist you effectively. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations. If you have any more feedback or need assistance in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
The worker was very friendly and also…
The worker was very friendly and also helped me alot to get the patio set I loved and he was awesome at explaining to me about different options so I can have the patio set he was awesome and deserves a raise!!!
20 July 2025
Reply from Raymour & Flanigan - Scranton Outlet
Hello Darryl,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you had such a positive experience with our team member while selecting your patio set. It's great to know that their friendliness and expertise made a difference in your shopping experience. We truly appreciate your kind words and will be sure to pass along your compliments. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
The man that helped us (I think he was…
The man that helped us (I think he was the manager) gave us great customer service. I believe we dealt with him some at our last visit as well. Great guy.
14 July 2025
Reply from Raymour & Flanigan - Scranton Outlet
Hello Karen,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you received great customer service from our team member, and it's wonderful to know that he made such a memorable impression during both of your visits. We strive to provide exceptional service to all our customers, and your feedback is truly appreciated. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to welcoming you back to Raymour & Flanigan soon!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Scranton Outlet
Hello Kyle,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Terry was able to assist you effectively and that you found his help valuable. Providing excellent service is a top priority for us at Raymour & Flanigan Furniture and Mattress Outlet, and it's wonderful to know that Terry met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Raymour & Flanigan Team
Terry was very helpful and honest!
25 May 2025
Reply from Raymour & Flanigan - Scranton Outlet
Hello Joseph,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Terry was able to assist you in such a helpful and honest manner. Providing excellent customer service is a top priority for us at Raymour & Flanigan, and it's wonderful to know that Terry made a positive impact during your visit.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Terry was fantastic
Terry was fantastic. We came over two days to look and review options. He was very knowledgeable and streamlined the whole process. Will definitely be back to see him for any future needs.
19 May 2025
Reply from Raymour & Flanigan - Scranton Outlet
Hello Molly,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that Terry provided you with such knowledgeable and efficient service during your visits. It's always our goal to make the process as smooth as possible for our customers, and we're delighted to know that Terry was able to assist you so well.
We look forward to welcoming you back for any future needs and are grateful for your kind words and support. If there's anything else we can do for you, please don't hesitate to reach out.
Warm regards,
The Raymour & Flanigan Team
Mr C was fantastic!
Mr. C was very professional and helpful. We weren't sure if the sectional we were interested in would fit in our living room. Mr. C made the process very smooth. We actually had to change our order and it was an easy and stress-free process. I would highly recommend Mr. C when visiting Raymour & Flanigan Outlet in Dickson City.
4 May 2025
Reply from Raymour & Flanigan - Scranton Outlet
Hello Cindy T,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Mr. C was able to assist you in such a professional and helpful manner. It's wonderful to know that the process was smooth and stress-free, especially when it came to making changes to your order. We truly appreciate your recommendation and are delighted that you had a positive experience at Raymour & Flanigan. We look forward to welcoming you back in the future!
Best regards,
The Raymour & Flanigan Team
Somer in your Dickson City outlet could…
Somer in your Dickson City outlet could not have been more helpful at the store. I also texted her some questions and she immediately got back to me. It was nice to have a gracious sales person.
I already recommended her to one of my friends.
16 April 2025
Reply from Raymour & Flanigan - Scranton Outlet
Hello Bette,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that Somer was able to assist you so effectively at our Scranton Outlet. It's great to know that her prompt and gracious service made a positive impression on you. We truly appreciate your recommendation to your friend, as word-of-mouth is incredibly valuable to us. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to welcoming you back to Raymour & Flanigan in the future!
Best regards,
The Raymour & Flanigan Team
All nice and helpful associates at the…
All nice and helpful associates at the building!
14 April 2025
Reply from Raymour & Flanigan - Scranton Outlet
Hi John,
Thank you for sharing your positive experience! We're glad our team provided the friendly service you deserve. Your feedback is valuable, and we’re pleased to have met your expectations. If you need further assistance, feel free to reach out. We look forward to welcoming you back to Raymour soon!
Best,
The Raymour & Flanigan Team
Experience that raymour and flanigan…
Experience that raymour and flanigan outlet store. When I walked in the door there was an associate ready to be helpful I told him exactly what I wanted he showed me the choices I had I picked out the one I wanted. It was an overall good experience
30 March 2025
Reply from Raymour & Flanigan - Scranton Outlet
Hello Rose,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had a positive visit to our Raymour & Flanigan. It's wonderful to know that our associate was able to assist you promptly and help you find exactly what you were looking for. Your satisfaction is our top priority, and we're delighted that you had an overall good experience. We look forward to welcoming you back in the future for any of your home furniture needs.
Best regards,
The Raymour & Flanigan Team
Easily done online and quick delivery
28 March 2025
Reply from Raymour & Flanigan - Scranton Outlet
Hello Paula,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our online process easy and that your delivery was quick. Providing a seamless shopping experience is a top priority for us, and your feedback is greatly appreciated. If there's anything else we can do for you, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.