Raymour & Flanigan - Paramus East Outlet Reviews 

Great experience in Paramus Outlet. Anthony and his staff are very friendly.

Our Salesman, David was on point with helping us and answering all of our questions.

It took four months, but we finally received the $100 incentive that we were promised when we bought a recliner loveseat from Raymour and Flanagan in July.
When we made our purchase, the salesperson told us that we would receive a $100 dollar gift card and that it would be sent to us. After waiting over 2 months and never receiving it we called them. The person in customer service told us that we were supposed to get an Email to claim it. We then looked all through our Email. We found nothing. We called back. They then gave us the number of the company that was supposed to furnish the gift card. We called them. They said they had no record of any such request from Raymour and Flanagan. We called the store back and told them the company did not receive any notification that we should receive the gift card. They said they would talk to the salesperson. That person called back the next day and said she was processing our $25 gift card with the outside company. We questioned her and said, $25 gift card? When we were buying the furniture, you told us it would be a $100 dollar gift card. She then said she would talk to her manager. She called back later and said your purchase did not meet the criteria for a $100 dollar gift card. She said you needed to spend $1500 dollars. Our purchase totaled $1432. She never mentioned a $1500 dollar requirement. We told her, you did not tell us that when we were purchasing the furniture. You told us if we bought it, we would receive a $100 gift card. I asked her to speak to her manager. She said he was not there right now. I asked her for his name and requested that he call me back. We called several times and requested him to call back. After one week and several calls to him, still no call back. We had resigned ourselves to the fact that he would never call. We then posted a negative review and after receiving a response from their corporate customer service we began corresponding with them by Email. Well, here it is four months later and we finally received the $100 dollar on November 16th. So the company actually did live up to what they promised us. It was a long and arduous journey to get here. Our initial experience was very good. It is everything else that has led us to post this mediocre review.

Great sales service, good furniture

The salesman was patient and allowed me to choose.
very very helpful. it made my day. I will go back
in the future.

So far so good. When I receive my order, then I can better rate my experience

Just wanted to say thank you for a great experience. The gentleman that help me was very professional and assisted me with all questions and did not push me to make a sale. I will recommend this store to all my family and friends if they are looking for furniture!
Thank you once again,
Karrar Beg

From the time I walked in the door my salesman Anthony help me find what I was looking for

David went above and beyond to assist us with his time and expertise. Highly recommend.

Got 2 pieces of furniture one was damaged and unable to return. Staff warned me to check. But didn't listen. I can used damaged one somewhere else. And reordered replacement. But staff was good.

Blanca Pena is an exceptional salesperson. She was very attentive and gave us space without hovering us. She kept her distance to allow us to look around but was close enough to answer all the questions we had. She is very professional and knowledgeable. We had a great experience!

The representative was very nice and helpful

JP was our sales Rep. he was very personable and helpful

David was very helpful in selecting a mattress for a handicapped child. We discussed the situation, found the mattress, completed the sale and set up delivery. All went smoothly.

Was greeted by David, very friendly and helpful. Waked us to area we needed and showed us what we wanted and answered our questions. Took our paperwork and arranged delivery. Very good experience.

It takes too long to receive the items. You will not receive the items at the time frame they stated. Poor delivery service.