We came in looking to upgrade our mattress. We had an idea of what we wanted and our salesperson Carole Denison priced a couple of options and when we asked if there was anything comparable but less e... See more
Company replied
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See what reviewers are saying
Visited the store and later ordered a "twin sleeper" on the website. The delivery personnel were great: courteous, clean and efficient. Very pleased with the quality of the item.
My experience at Raymour & Flanigan was exceptional from start to finish. The team provided a perfect balance of service—they gave my family the space we needed to browse comfortably while remaining... See more
Ed was extremely knowledgeable, friendly, and professional. He didn’t try to push any particular mattress on us he let us decide what felt best. Spent more than anticipated but are confident that this... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
30 Gibbs Court, 10940, Middletown, NY, United States
- 8453436800
4.6
Excellent
206 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from Raymour & Flanigan - Middletown
Hello Richard! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We hope you enjoy your new furniture!
The salesman was thorough
The salesman was thorough, understanding, helpful and was patient.
22 January 2024
Reply from Raymour & Flanigan - Middletown
Hello Donna! Thank you for your feedback. We're so glad you had a positive experience while shopping with us!
Great experience the guys were quick…
Great experience the guys were quick and professional
17 January 2024
Reply from Raymour & Flanigan - Middletown
Hello Andrew Musco! Thank you for your feedback. We're glad you had such a good experience with us. Thank you!
Todd Shutter was very helpful and…
Todd Shutter was very helpful and knowledgeable!! Enjoyed chatting with him and appreciated him taking time to make sure we got the best mattress for our needs.
13 January 2024
Reply from Raymour & Flanigan - Middletown
Thank you so much for your review! It's great to hear that your sales associate, Todd, did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Todd was pleasant
Todd was pleasant, patient, and asked the right questions . Never felt pressured. I will be back next time We are in the market to purchase furniture.
7 November 2023
Knowledgeable and attentive, no hard-sell
Knowledgeable, attentive and accommodating without being overbearing — no hard-sell.
27 October 2023
Reply from Raymour & Flanigan - Middletown
Hello Michael, Thank you for leaving this 5-star rating! We hope you're enjoying your new furniture!
Immediate assistance
Immediate assistance. Great meeting Ed my sales rep. He took me all over the store and made sure i saw everything. Also nice meeting someone from my hometown (brooklyn ny) 6 out of 5 stars!
14 October 2023
Reply from Raymour & Flanigan - Middletown
Thank you so much for your review, Gerard! It's great to hear that your sales person did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Pleasant shopping experience.
Great selection, excellent customer service. Our salesman was knowledgeable and attentive but not pushy. A pleasant shopping experience.
9 October 2023
Reply from Raymour & Flanigan - Middletown
Thank you so much for your review, Michael! It's great to hear that your sales person did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Reply from Raymour & Flanigan - Middletown
Hello Barbarba Phillips! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We hope you enjoy your new furniture!
Pleasure to deal with from questions…
Pleasure to deal with from questions about product. Great communication. Pleasant customer service
19 September 2023
Reply from Raymour & Flanigan - Middletown
Thank you so much for your review, Marie! We're so happy to hear you had a great experience and that our staff did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Walked was met by the Mgr
Walked was met by the Mgr, we had an appointment. He was wonderful and comforting. While we were speaking a sales associate was a little rude by coming over to say he was next. Our favorite associate in the store is Tiffany and as long as she works there will be our go to associate.
20 August 2023
Reply from Raymour & Flanigan - Middletown
Hi, Brenda. Thank you for leaving such a great review! We're glad you had such a good experience with us. We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
He was very knowledgeable and took his…
He was very knowledgeable and took his time with my boys
19 August 2023
Reply from Raymour & Flanigan - Middletown
Hi, Anora. Thank you for leaving such a great review! We're glad you had such a good experience with us. We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Thank God for the warranty
The furniture isn't the best and the leather finish started fading after 3 yrs. Thank God I purchased the platinum protection warranty because after futher examination from R&F they are replacing the sofa.
15 August 2023
Unprompted review
Reply from Raymour & Flanigan - Middletown
Hello Ginomutz! Thank you for your feedback. We sincerely apologize for the issue you are experiencing with your furniture. We'd be happy to get this resolved for you! Please email us a brief summary of the issues and your order information to rfcare@raymourflanigan.com and a leader will reach out shortly. Thank you!
professional and friendly
16 August 2023
Reply from Raymour & Flanigan - Middletown
Hello Lynn Guilfoyle! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We hope you enjoy your new furniture!
Positive Experience
We opted to visit the Middletown, NY store because that site had the items in the showroom that we saw online and were interested in purchasing.
John, the salesperson who assisted us, carefully listened so that he better understood our preferences and needs. He expertly offered several options and patiently and without pressure assisted my husband and I to reach a compromise with our selection.
We were pleasantly surprised to learn the furniture will be delivered this week. Based on our experience, we can recommend this store.
15 August 2023
Reply from Raymour & Flanigan - Middletown
Hello DiDonato! Thank you for your feedback. We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.
Jose Garcia was very helpful in helping…
Jose Garcia was very helpful in helping us pick out furniture that would fit our needs.
7 August 2023
Reply from Raymour & Flanigan - Middletown
Hello Glen, We are glad to hear that you had a great experience with the assistance of our sales associate. Enjoy your new furniture!
Reply from Raymour & Flanigan - Middletown
Thank you so much for taking the time to leave a review and for your kind words. We're so happy to hear that our staff provided you with great service while giving you the space to shop comfortably! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Couch purchase
Easy purchase… salesman not pushy… no pressure… explored all options…courteous and professional
29 July 2023
Reply from Raymour & Flanigan - Middletown
Thank you for your review, Lori! We really appreciate you taking the time out to share your experience with us!! Enjoy your new furniture.
Lovely company and delivery people
Lovely company and delivery people. The BEST furniture around! Told all my peeps at work too.
20 June 2023
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