Rich was very knowledgeable about the dressers. Without him helping me I probably would have walked out. I am extremely satisfied with my purchase and Rich’s professionalism and expertise. I will go b... See more
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See what reviewers are saying
We were warmly greeted by a sales representative as we entered the store. She asked what we were looking for and quickly guided us to the appropriate section of the showroom. She was very professional... See more
Furniture not delivered as promised. Called 5 times to have loveseat replaced due to pull in front. Was promised new one would come with sofa . Sofa delivered yesterday with no new love seat. I am tot... See more
Felt very welcome at Raymour & Flanigan the minute we walked in. Looking for a mattress, we were shown everything available, all features, pros and cons to our needs. Time allotted was plenty and any... See more
Company details
- Furniture Store
- also in
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
895 East Gate Boulevard, 11530, Garden City, NY, United States
- 5163073693
4.6
Excellent
402 reviews
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Hasn’t replied to negative reviews
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The living room furniture set I…
The living room furniture set I purchased 7 months ago is horrible! The motor of one of the recliners is already broken. Another recliner is making weird sounds. I have a warranty but it’s next to impossible to get through o the service department. There is absolutely no follow through when you finally speak to someone,
14 January 2026
Great salesperson
The salesperson was very knowledgeable about product features, pricing, and availability. She answered every question we had, and was not pushy about making a sale.
10 January 2026
Terrible experience
Terrible experience. Our furniture arrived damaged and broken, with my dresser missing—even though I had called Erick in advance to confirm that all pieces would be ready. Additionally, the TV stand was the wrong color. I was also charged twice for another order. When I arrived for pickup, the associate I spoke with (Erick) told me they couldn’t find my order or payment, even though the online department confirmed it had been processed and was ready. I still had to pay again.
My furniture wasn’t available on the scheduled pickup date, and the order—originally set for December 1st—was delayed by a full week, leaving me with nowhere to store my clothes after discarding my old dresser. The store’s phone system is completely useless—no one ever answers.
This has been one of the worst customer service experiences I’ve ever had.
8 December 2025
Unprompted review
Eric Hall was an amazing sales man
Eric Hall was an amazing sales man. He was pleasant patient and had a real eye for design. I highly recommend working with him.
7 December 2025
Unprompted review
The delivered sofa is wobble and one of…
The delivered sofa is wobble and one of the leg is defective. I called sales and he said need to set up repair service. Technician came a week later on 11.07 and fixed the leg, remove the plastic cushion of one leg to make it touching the floor, I'm not satisfied with it, want a replacement but he said not his call. So I went to store speaking with the sales on 11.16 and he spoke to his manager, then he brought me to customer care saying that will request a new sofa for me, but that's Sunday so they need to let me know next day Monday, then until today 12.06 still no confirmation and no update, and saying that need to wait for reply from repair division, very frustrated.
31 October 2025
Unprompted review
Maureen was very well prepared for my…
Maureen was very well prepared for my visit and showed me many options that I never even considered. She meticulously researched everything
before I visited with her and was very pleasant !!
I will be back !!
26 October 2025
Unprompted review
Pls give our sales rep and big raise!!
Pls give our sales rep and big raise!!! Super friendly, knowledgeable, understanding, caring, and alert! His name is Ryan!!!
19 September 2025
Great satisfaction
Eric our salesperson was attentive and knowledgeable of the product line very well. His guidance helped us choose the best choice for our needs.
4 September 2025
Ryan Chang went out of his way to…
Ryan Chang went out of his way to explain the bed and mattress that we ordered.
2 September 2025
Reply from Raymour & Flanigan - Garden City
Dear Regina Loftus,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear about your positive experience with Ryan Chang. It's great to know that he went above and beyond to explain the bed and mattress you ordered. At Raymour & Flanigan, we strive to provide exceptional service, and it's always rewarding to hear that our team members are making a difference.
Your 5-star rating means a lot to us, and we are grateful for your support. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Warm regards,
[Your Name]
Raymour & Flanigan Customer Service Team
Very knowledgeable salesperson
Very knowledgeable salesperson. Made our purchase very easy.
31 August 2025
Anthony was amazing helping us in the…
Anthony was amazing helping us in the Garden City location! The whole process was seamless!
28 August 2025
Reply from Raymour & Flanigan - Garden City
Hello Melissa,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that Anthony provided you with amazing service and that the entire process was seamless for you. Your feedback is incredibly valuable to us, and we will be sure to pass along your kind words to Anthony and the team.
If there's anything else we can do for you, please don't hesitate to reach out.
Warm regards,
The Raymour & Flanigan Team
I was told my order would be ready for…
I was told my order would be ready for pickup on Friday then I got to the pickup location Friday at noon and was told it was not there yet. The people at the store said unfortunately when you order online they don't tell you that it won't be ready until Friday afternoon. Maybe that should be specified when you order online so I don't have to waste my time.
19 August 2025
Reply from Raymour & Flanigan - Garden City
Dear Kenneth,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with the pickup of your order. We understand how frustrating it can be to arrive expecting your items, only to find out they are not ready.
Your comments are very important to us, and we are committed to improving our communication regarding order pickup times. We will be reviewing our online ordering process to ensure that clearer information is provided to our customers in the future.
We appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future.
Best regards,
[Your Name]
Raymour & Flanigan Customer Service Team
Loved my experience here with Anthony…
Loved my experience here with Anthony Palazzo. Made my first time apartment very pleasant and was very helpful. Will be coming here again!
10 August 2025
Reply from Raymour & Flanigan - Garden City
Hello Christina,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that Anthony made your first-time apartment shopping pleasant and helpful. It's always our goal to provide exceptional service, and we're delighted that you plan to visit us again. If there's anything else we can do for you in the future, please don't hesitate to reach out. We look forward to seeing you again soon!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Garden City
Hello Alicia,
Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you had a great experience with our customer service team and that all your questions were answered. Providing exceptional service is our top priority, and your kind words are truly appreciated.
If you have any more questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Raymour & Flanigan.
Best regards,
The Raymour & Flanigan Team
Anthony Palazzo was my salesman.I could…
Anthony Palazzo was my salesman.I could not have asked for someone more helpful and caring about my purchase. He was not pushy at all. (very important) I have not bought furniture in years and my life has changed drastically to what type of furniture I needed. Anthony was so very knowledgeable in what I was looking for.He made it a very good experiende.
21 July 2025
Reply from Raymour & Flanigan - Garden City
Dear Betty,
Thank you so much for taking the time to share your wonderful experience with us. We are thrilled to hear that Anthony provided you with the helpful and caring service you deserved during your visit. It's great to know that he made your furniture shopping experience enjoyable and stress-free, especially during such a significant change in your life.
We truly appreciate your kind words and your perfect rating. Your feedback motivates us to continue delivering exceptional service to all our guests. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Thank you once again for choosing Raymour & Flanigan. We look forward to serving you again!
Best,
The Raymour & Flanigan Team
Stephane was terrific!
21 July 2025
Reply from Raymour & Flanigan - Garden City
Hello Andrew,
Thank you for sharing your feedback with us! We're happy to hear that Stephane gave you great service. At Raymour & Flanigan, we want to make sure our customers have the best experience, and it's great to know that Stephane helped with that.
If there's anything else we can help you with or if you have more comments, please feel free to reach out.
Best regards,
The Raymour & Flanigan Team
Replacement mattress
Les was great. He understood what I was looking for.
He provided excellent advice and I was able to replace the mattress that was damaged.
21 July 2025
Reply from Raymour & Flanigan - Garden City
Hello Barbara,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Les was able to assist you effectively and provide the advice you needed to replace your damaged mattress. It's wonderful to know that you were satisfied with the service you received. We truly appreciate your 5-star rating and your kind words. If there's anything else we can do for you in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Garden City
Hello Michael,
Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you had an excellent customer service experience at Raymour & Flanigan. Our team is dedicated to providing the best service possible, and it's always rewarding to know when we've succeeded. If there's anything else we can do for you, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
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