Rawlins Paints Reviews 

10,857
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 613 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting the high quality and effectiveness of the paints and resins. Many appreciate the fast and reliable delivery service, with orders frequently arriving quickly and well-packaged. The customer service also receives positive feedback for being helpful, knowledgeable, and efficient, making the overall ordering experience smooth and satisfactory. However, some customers experienced issues with color accuracy, finding that the paint received did not match online representations or previous orders. There were also instances of delivery problems, including items arriving damaged in transit or significant delays, even when expedited shipping was paid for.

What people talk about most

Product

Clients share positive opinions on product quality, often describing items as excellent, high-quality, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick and swift... See more

Quality

People report positive experiences with quality, with many reviewers praising the high quality of paint... See more

Service

Users describe positive interactions with service, consistently praising the excellent and efficient service... See more

Order

Customers generally report positive experiences with the ordering process, finding it straightforward and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delivered speedily, and product was good. Additionally, I was after some information from the manufacturers of the product. I had tried to contact them twice, but received no reply after a fortn... See more

Company replied

Rated 5 out of 5 stars

Some paint went missing I want aware of it first Rawlins contacted me as they couldn’t understand why dpd had not delivered it. I checked home it wasn’t missing. I contacted them and next day replacem... See more

Company replied

Rated 5 out of 5 stars

Customer service were so on point! They answered all of my questions regarding the resin I was buying and they were very professional and knowledgable. Delivery service was great, each order showed up... See more

Company replied

Rated 5 out of 5 stars

Ordering can be a bit confusing at times where item description is vague. Good quick despatch . Good quality paint ,but type 14 thinners and marine paint is getting expensive every time i order new... See more

Company replied



Company details

  1. Paint Store
  2. Decoration and Interior Design Store
  3. Fire Protection System Supplier
  4. Industrial Supermarket
  5. Paint Manufacturer
  6. Tool Store

Information provided by various external sources

Established since 1873, we have around 142 years’ experience of advising and supplying paint to the trade & retail. As a family run business, we value every customer and their needs, and pride ourselves on being able to offer friendly, expert advice to every customer no matter what their business size or spend.

rawlinspaints.com Details

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

11K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(10,857)

528 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service on delivery and answering technical questions.
Great product and easily applied.

22 May 2026
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Reply from Rawlins Paints

Thanks for the great feedback. We’re pleased the delivery went smoothly and that the team could help with the technical questions.

Rated 4 out of 5 stars

Good product

Good product, slightly slow delivery time.

21 May 2026
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Reply from Rawlins Paints

Hello David, thank you for your patience on delivery - the bank holiday weekend added an extra non-working day to the timescale on this occasion.

Rated 5 out of 5 stars

A good experience.

Good quality products delivered on time.

7 May 2026
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Reply from Rawlins Paints

Thanks for the feedback, Robert. We’re always pleased to hear our products met expectations and arrived on time.

Rated 2 out of 5 stars

Spent a couple of grand over the past…

Spent a couple of grand over the past 12 months cash sales wasn’t offered an account then told once the price increase would you like to set up an account and save 5% . Paid the extra £85 next day delivery only to receive it 4 days later completely buggered my job , then refused to send the £85 back.

19 May 2026
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Reply from Rawlins Paints

We're sorry to hear how frustrating this has been, James.

We've attempted to get in touch by phone and email, but unfortunately haven't been able to reach you. Please contact our Technical Manager, Nick, on 0113 245 5450 (option 2) or at nick@rawlinspaints.com so we can talk through everything with you and work towards putting things right.

Look forward to hearing from you.

Yours sincerely,

Rawlins Paints.

Rated 5 out of 5 stars

Purchase of Sovreign Gold paint was a…

Purchase of Sovreign Gold paint was a smooth transaction and delivery was fine. My only concern when I opened the package was that some of the tins had turned upside down but still had lids on. It might have been better to tape the lids and / or package more tightly so they didn't move about. All good otherwise. Thank you.

5 May 2026
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Reply from Rawlins Paints

Thanks Philip. Good to hear the order process and delivery were fine, and we appreciate the note about packaging.

Rated 5 out of 5 stars

This is the second time with your…

This is the second time with your company. Great selection of paints types and colours. Fantastic company statement and commitment to achieve customer satisfaction that you do with ease! When you fine a great thing which is so hard to find. Sorry! You do what is said on the tin. Fantasticly.

18 May 2026
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Reply from Rawlins Paints

Really pleased to read this, Alexander. Thanks for choosing Rawlins Paints again, and for such generous feedback on the range of paint types, colours and service.

Rated 3 out of 5 stars

Not very pleased

Not very pleased. Having followed the instructions to the letter, I found this paints ability to adhere to existing floor paints isn't good. OK on bare concrete but very poor elsewhere. At £100 a tin I thought I was getting the Rolls Royce of floor paint but I got the Renault. Time has proved that this floor paint isn't value for money.

28 August 2025
Rated 5 out of 5 stars

Excellent product

Excellent product, quick drying and easy to apply a second coat the same day.

I would certainly recommend Rawlins Paints.

9 May 2026
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Reply from Rawlins Paints

Thank you for sharing this, Richard. Glad the product was easy to use, your recommendation means a lot to the team.

Rated 5 out of 5 stars

Confidence in picking the best .

Excellent , the consistency of the paint the coverage the finish gave me everything I was looking for.
Would recommend it without hesitation.

17 May 2026
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Reply from Rawlins Paints

Thanks Michael. It’s fantastic to hear the paint delivered on all the key points - consistency, coverage and finish. Appreciate the recommendation.

Rated 5 out of 5 stars

Great Service

Good service

17 May 2026
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Reply from Rawlins Paints

Really appreciate the feedback, John. Glad everything went smoothly.

Rated 5 out of 5 stars

Item delivered on and as…

Item delivered on and as promised.Product was expensive to buy but i am more than hopeful it will be the right product for the job

16 May 2026
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Reply from Rawlins Paints

Really appreciate the review, Derek. For any product or application questions, the technical team is always happy to help.

Rated 5 out of 5 stars

Good efficient service

Good efficient service. Arrived quickly and well packaged.

16 May 2026
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Reply from Rawlins Paints

Really pleased the order reached you quickly and in good condition. Thanks for taking the time to review Rawlins Paints.

Rated 5 out of 5 stars

Prompt and efficient.

Prompt and efficient.
Many thanks.
Roger H.

1 May 2026
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Reply from Rawlins Paints

Thanks Roger. Great to hear everything was prompt and efficient - the team will really appreciate your feedback.

Rated 5 out of 5 stars

Excellent advice and customer service…

Excellent advice and customer service as usual
Keep up the good work!

14 May 2026
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Reply from Rawlins Paints

Really pleased to read this. Providing knowledgeable paint advice and helpful service is what the team strives for, so your comments mean a lot. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Most Helpful when I had a problem…

Most Helpful when I had a problem ordering.
Paint arrived very quickly, and is of excellent quality. Easy to apply and finish is excellent.

11 May 2026
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Reply from Rawlins Paints

Thanks for the review, John. Great to hear the team could help with the ordering issue and that the paint arrived quickly.

Rated 3 out of 5 stars

Long wait

When I initially rang up the lady I spoke to was lovely & helpful, found the paint I needed, I sent order in & received Proforma Invoice which we paid immediately, 4 weeks later we had not received our paint & had to chase them up, even though I did get an apology there system had not worked hence the average rating. Cannot comment on paint or delivery yet as it is supposed to arrive sometime today

14 May 2026

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