Ravensburger AG Reviews 

Placed a new order recently/ money taken twice - had initial email to say order confirmed and now nothing despite asking for an order update - the app states still at starting order process but should have already been delivered 3-5 working days according to their terms - not a great company to deal with - just have to hope I’ve not paid for nothing

Going against the grain here, but I have had brilliant customer service. My order was delivered to the wrong address and after calling and explaining the situation I was credited the money back. Della went above and beyond by checking stock and offers to see if I could reorder the item at the same price. Everything was solved without issue and very efficiently. Many thanks!

I have been charged twice for an order and no one is getting back to me to resolve it!

I will never buy a puzzle again, the biggest waste of my time. I’m extremely disappointed in this. Bought a 3000 piece puzzle, took me ages to do, glued it, the glue didn’t work. Continued to glue it 3 times over, didn’t work. Whole puzzle came apart, not even going to waste my time anymore on it. It will see a bin. Waste of time and money. Previous puzzles were good but the biggest and most expensive puzzle we’ve got just decided to not glue, extremely angry with this. It has definitely made me never want to build a puzzle again.
I used the ravensburger puzzle conserver on a 3000 piece London tower bridge puzzle.

Bought a box of 3 puzzles for my son 49 piece each for age 5 plus. Instead of the puzzles being seperated into there relevent parts they are all mixed together so a 147 puzzle?? Son struggled and lost intetest straight away because of this 😡

Bought a clearly defective 3000 piece puzzle (pieces were not fully separated and some had parts of other pieces attached).

Wrote to Ravensburger US, they sent a nice email apologizing and promising to replace the puzzle. Once I provided my address, they suddenly announced I have bought it in retail and said that I should contact the store (???). How exactly did providing my address make them go back on their promise to replace the puzzle?!

Super disappointed and spent a long time emailing back and forth, sending all the codes (because clearly they couldn’t just ask for all codes in the first email).

Joke and really disappointed about this.

I ordered two individual items of Brio train on the 24th April 2024.
I returned the one item to the value of £24.99 on the 7th May 2024 following there instructions and obtaining proof of returns.
I still have not had a refund and contacting them via there various websites is almost impossible. Especially when the response is in German.
I feel this is a very good tactic to not give the customer service one would expect

Dreadful customer service. Ravensburg do not reply to e mail complaints and do not respond to phone calls. 5 pieces missing in a new puzzle. By contrast 2 other puzzle manufacturers i have used, ask customers to get in touch if disappointed or pieces missing with a promise to replace. Shall not purchase from this company again.

Bought a new Ravenburger 1500 piece Star Wars puzzle. Sealed bag in a sealed box
46 Pieces missing from 2 areas of the puzzle PLUS 14 duplicate pieces although the duplicates whilst definitely the same were actually different shapes
Emailed Ravensburger Australia and because i bought it off a retail shop and not through them, they said they could not assist in any way
More concerned with their liability rather than solving their quality problems

I bought a set of 4x500 pieces the first one I opened has 43 pieces missing got in touch with customer services supplied bar code and production code of box lost my receipt bought item 1 week ago they not interested I am totally disgusted with their attitude They changed their mind and as a gesture of goodwill promised a replacement puzzle but despite photos and the name of box they sent totally the wrong puzzle so disappointed again I have now received the correct replacement and have been allowed to give incorrect one to charity shop thank you

I I purchased a Disney Lorcana Gift Set trading cards set at the world of Disney store on Disney Springs in Walt Disney world on Saturday, 9/16/23. I have attached the receipt showing purchase. I opened the gift set and it did not have the two regular foiled Mulan and Hades cards that were advertised on the box and supposed to come with. I have reached out multiple times and no response from anyone for 5 months. Absolutely terrible customer service

Was debating on the score to give them, but I feel a 3 is fair overall. The product looks great, but apparently some of the cards had misprints on them as to their directions. I reached out to customer support originally 2/3 months ago asking questions and got told about the error and that they'd send out the new cards. I've followed-up twice (once a month) and keep getting told they are waiting to recieve the cards (but when I go to Target I see the game on the shelf so they either are selling the product with known issues or they got the new cards but more worried about selling more products than correcting their previous mistakes). Tried to play the game anyways, but people always forget about what the rule should be on the card and it ends up messing up the game when the card is played.

I ordered a customized puzzle. I successfully paid (there is the transaction on my credit card) but I never received the confirmation email nor I see the order on my account. I contacted customer support but it has been days without any answer. I just want to make sure they received the order.
I will be glad to edit or remove this review as soon as I get confirmation of my order.

I have bought “The Witches Kitchen” escape puzzle in the shop. After a copile of week I’ve unpacked the box, that puzzle pieces completely differs from the picture on the box, the put another puzle - Dragons Laboratory in this box. Unfortunately I have already got Laboratory, so I wrote to Ravensburger customer support, but without any success. I will never buy Ravensburger puzle again.

Poor Customer Service. Poor Communication. Business lacks technical infrastructure to support on-line sales.

Why did Disney pick a so outstanding bad partner???

Lorcana S1: a mess!
-Not close to enough cards produced to satisfy the market.
-If you are not living close to a game store you just dont get anything because of their stupid attempt to suport local stores.
-But they sell limitless on bigger events (about the only way to get some cards: drive to gamescom spending a lot of money to get there just for stuipid lorcana) again supporting scalpers!
-Next to no possiblility to get english cards if you are inside a "translated bubble" (unless you go to events).
-it is known for years in TCGs that it is possible to find super rare (expensive) cards by wight! Same with Lorcana and they do packageing that is easily manipulated so it is more or less unsafe to buy cards out of displays but impossible to get displays!?!?!?!
-with all their extremly stupid mistakes, they activly suport scalpers and other shady businesses and even HAVE THE NERV to blame customers for there own shortcomings!

Lorcana S2: Now they stopped cooperation with the ONLY online store that provided preorder of english cards, so that you cant preorder anything but single packs limited to 10!
There is no way for anyone but scalpers to get the limited Disney 100 boxes even if I wanted to preorder them since they are anounced...

Hopefully Disney will react and give this brand to someone professional.

Very disappointed when a piece was missing from a brand new sealed Christmas puzzle. To get a response asking for a receipt of purchase which had to be within 6 months. Why would you keep a receipt for a puzzle! Very poor service in my opinion.

To be fair, this review is not about Ravensburger products. Disney Villanous: 10/10, not complaints. Disney Lorcana: Great game, love it.

But don't buy from Ravensburger directly. Just get your games from Walmart or Target. I placed two orders with Ravensburger from their website. I input my shipping information, including my apartment number, but lo and behold: when I got the confirmation email the address was incorrect! So I reached out to Ravensburger and their response was "If you put in the information correctly (which I did by the way), the label should be correct (which is wasn't). We can't do anything now, so you'll have to talk to UPS/USPS".

"Makes sense." you might be thinking, except UPS and USPS recently put in a policy for my area where only the sender of the package can change delivery address of a package, so they can prevent package theft. Ergo, not only was Ravensburger capable of fixing their mistake, they just wouldn't. So I reached back out to Ravensburger, and they have not responded to me at all. The package was labeled as "return to sender" and I haven't received my product yet. Ravensburger's customer service is still MIA, so I'm currently working with USPS to try to get my package delivered correctly, but it's certainly no thanks to Ravensburger and their terrible customer service!

The item delivered was a cheap cloth, it was supposed to be 5 jigsaws.
No response from customer service - completely ignored.
Would not recommend.

HORRIBLE....If you want tp purchase a new puzzle and not receive all of the pieces then you should definitely purchase a Ravensburger Puzzle. My new 500 piece puzzle was missing 5 pieces. According to my math that is 1% of total pieces Missing.

Customer service was useless. Kept talking about high quality standards. Never again, far to many good manufactures to buy from.