Had Jack and Brad round to fix my toilet.. They came on a Saturday morning and were done in about 20 minutes or something.. Super quick and seemed like nice guys.. Only thing was is that raven didn't... See more
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Raven ignore most complaints and consistently breach the Ombudsman complaint handling code. Still awaiting a call back from Melissa regarding a serious complaint I've made. They pass the buck and run... See more
Company replied
Jack and Brad got the work done efficiently with no problems and were nice guys to talk to. the shower they came to fix works better than it’s ever done, thanks
Jack and Brad attended today for two jobs. They were extremely polite and quick working, done a great job 👍
Company details
Written by the company
Raven is a housing association with a clear social purpose - building homes and changing lives in the south east of England
Contact info
29 Linkfield Lane, RH11SS, Redhill, United Kingdom
- 03001233399
- raven@ravenht.org.uk
- www.ravenht.org.uk
3.9
Great
81 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 40% of negative reviews
Typically replies within 1 week
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Friendly staff
Friendly staff, love the way they have treated me since u moved into a raven property
Couldn't be happier
28 October 2022
Unprompted review
No stars at all
No stars at all. Calling on emergency number no answers. Waiting for 20 min. Such a nice emergency.
16 September 2022
Unprompted review
Reply from Raven Housing Trust
Thank you for your feedback. Firstly, I would like to check that your issue is now resolved. If not then please let our contact centre know asap by calling 0300 123 3399 - they are open until 4pm today.
Secondly, we've checked with our out of hours service provider and they've confirmed that early Friday evening they were experiencing higher than expected call volumes which would explain why you had a longer than normal wait time. This can partly be explained because of the exceptional bank holiday weekend, but they have assured us that they are looking into taking preventative measures to ensure this doesn't happen again when an influx of calls is anticipated. We apologise for any inconvenience caused. Kind regards
It took me years to move to raven a
It took me years to move to raven and what a mistake. I have a drug dealing flat above me that makes my live hell and this is in a sheltered building for the over 55yrs. They won't help me or move me. They won't even kick him out. It's been going on for over 5 years so don't move to a raven housing It's hell to get out. I would love anyone who could help me.
13 September 2022
Unprompted review
Reply from Raven Housing Trust
Thank you for your feedback. I’ve spoken with the Tenancy Enforcement Team to check the status of this ASB case and understand that they are working closely with you to gather evidence to be presented at the court hearing in mid-October. The case is now controlled by the court, and Raven can only work to timeframes set by the court as we have no influence over when the matters are heard. I also understand that the hearing previously had to be postponed due to the Barrister contacting Covid - not ideal but unfortunately there was nothing that could be done about this. Hopefully at the conclusion of this trial, the court will have reached an outcome that will mean the matter can be resolved. Kind regards
You guys make me sick
My partner and I was treated so bad I have nothing positive to say about this housing association. We was treated so unfairly and in such a discriminative way I brand this housing association racist, they have discriminative unprofessional tactics and threats to scare you while empowering racist behaviour , im sorry to say but this housing association is run like the mafia. completely avoid this housing association totally shocking. I'm utterly discusted, I wish I could rate you guys in minus numbers, you guys make me sick🤢🤮
Currently going through a complaint case with them so I can't say too much but once it's over I will update EVERYTHING!
28 August 2022
Unprompted review
I found them to be racist
I found them to be racist, discriminative and lyer. They think they are always right, they treat social tenants as third class citizen especially if you are not white. Worst company I have ever come across. I wish I have never moved to their property.
1 August 2022
Unprompted review
Reply from Raven Housing Trust
We’re sorry to hear you feel you’ve been treated in this way. I can assure you this isn't how we work or look upon our residents. We tried to contact you via this platform for further information so we could follow this up / discuss but are yet to hear from you. If you would like to discuss this further then please get in touch using one of the ways listed here: https://www.ravenht.org.uk/contact-us/ways-to-contact-us/
If you still feel dissatisfied after further discussion, here's the link to our complaints procedure: https://www.ravenht.org.uk/contact-us/making-a-complaint.
Kind regards, Susy (Comms team)
I meet a raven housing manager who i…
I meet a raven housing manager Christine who i found to be great to talk and so helpfull she showed us round 2 properties but they were to close to where we live now, we wanted to be housed by them and still hope one day soon we can be , i wont write a bad report on Raven housing because ive never encounterd anything bad of this housing company, only good help they have given us shows there are good people in this life we have
30 April 2022
Unprompted review
Reply from Raven Housing Trust
Hello, thank you for your positive feedback so far. We hope to be able to carry on this relationship and help you with your future housing needs. Kind regards
Today I have had the pleasure of…
Today I have had the pleasure of meeting John Hudson.
John has come to paint my ceilings after they were plastered last week. Not only has he done an exceptional job he has been lovely to speak! a real asset to Raven Housing Trust.
14 April 2022
Unprompted review
Reply from Raven Housing Trust
Hello and thank you for such great feedback. Our trades people take great pride in their work and we're so lucky to have them representing Raven. We've passed this on to John's manager who'll be really pleased to hear such a positive review about a member of his team. Kind regards
mental health is now being affected.
Being a private tenant, paying and accepting all charges- I can say the way they work, their 'policies' 'processes' or whatever else is a just a scheme to rob and ruin peoples lives.
One example is that I pay for cleaning charges, yet, the block has never been cleaned since I've moved in since October.
Another thing they have made impossible and totally stressful for me, is to allow me to make some alterations to the home I have purchased-which was approved prior to me moving to the home in writing and confirmed through lawyers. They refused the approval once I moved in, and requested for me to make the request all over again. Fine, I did corporate, and now they have made it an absolute nightmare in allowing me to make it happen with some ridiculous requests - which would not make any difference to anyones life, except mine, yet they have continued to make all this so difficult. I am truly disappointed, saddened, stressed and feel almost to the point of my mental health being affected.
17 February 2022
Unprompted review
Wow! the most shocking company
Wow! The most shocking terrible service from a company I have ever experienced!!! This over a period of almost 6 years sadly! only driven by MONEY wicked company. there's noting good about Raven Housing.
all they good at is increasing your rent and service charges every year.
17 November 2021
Unprompted review
ONE of the worse housing providers i have come across
One of the worse housing providers i have come across, they are more driven by money, than serving there residents in a clear transparent and honest approachable way.
They do things with no consultation with residents, even when this has a direct affect on the area they live in, they don't deal with ASB effectively.
Delays in repairs, they don't follow their own policy or procedures in-house. over all really poor customer service all round.
I wished i never became a resident of Raven. check out the reviews before you think to become a tenant of Raven.
21 September 2021
Unprompted review
Awful company
Awful company. Not a care for their residents in high rise buildings. Over promised and under delivery, leaving us in death trap flats.
24 June 2021
Unprompted review
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