I tried to contact rat and boa for 3 weeks by multiple emails, WhatsApp, instagram dms and comments left on photos and chats. I kept receiving either automated responses that were not helpful (or that... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Despite all the bad reviews I ordered the Lotus Slip Dress Red and it arrived very quickly (within a week). It looked exactly as described and was a very pretty dress but was way to long for me and t... See more
Company replied
Always unbelievable customer service, Shannon helped me with my credit note on this occasion , I always buy Rat and Boa clothing. The designs are stunning, the postage is fast, if you do need to r... See more
Company replied
I waited with anticipation for a restock of the Lilah dress, luckily it came back into stock the week I was going away and arrived within two days! I also had to contact customer services regarding... See more
Company replied
Company details
Written by the company
For the bold and the spirited; clothing designed by women for women. Express yourself, from the inside out in our stylish collections. Shop our exclusive range of luxe boutique items online now. World wide shipping.
Contact info
United Kingdom
- www.ratandboa.com
3.3
Average
994 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 79% of negative reviews
Typically replies within 2 weeks
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great customer service & quality of the…
great customer service & quality of the items purchased are far superior to other brands
10 June 2026
Unprompted review
Reply from Rat & Boa
Hi Siobhan,
Thank you so much for your lovely words, we truly appreciate it!
Kindest Regards,
The Rat and Boa Team.
Despite all the bad reviews I ordered…
Despite all the bad reviews I ordered the Lotus Slip Dress Red and it arrived very quickly (within a week). It looked exactly as described and was a very pretty dress but was way to long for me and the colour didn’t suit me as much as I’d hoped. It would have been nice if the top part of the dress was lined especially for the money. I therefore decided to return it. There was a £4 charge for that which I felt was more than reasonable and it was tracked through Royal Mail so very legit. Return was received within a couple of days and the funds returned to my account within 5 working days. Good communication so nothing to complain about here.
28 June 2026
Unprompted review
Reply from Rat & Boa
Hi Jennifer,
Thank you so much for taking the time to share your experience.
We're sorry to hear that the fit and colour weren't quite right for you, and we appreciate your feedback!
We're also pleased to hear that you found our returns process straightforward and that your refund was processed promptly.
Thank you again!
Kindest Regards,
The Rat and Boa Team.
I’m trying to return my purchase and my…
I’m trying to return my purchase, but my order number isn’t being recognised on your returns portal. I’ve emailed three times and haven’t received a response.
I’d simply like to return the items and receive a full refund. Please could you let me know how to proceed?
27 June 2026
Unprompted review
Reply from Rat & Boa
Hi Lucy,
We're very sorry for the frustration you've experienced.
We've looked into this for you and found that a different email address was used when this order was placed, which is why your order wasn't being recognised on our returns portal.
Our customer service team has now been in touch with you with the correct information needed to log your return.
If you need any further assistance, please don't hesitate to get in touch.
Kindest Regards,
The Rat and Boa Team.
Perfection
Fast delivery, the dress was incredible. The quality of the fabric was amazing.
10 June 2026
Unprompted review
Reply from Rat & Boa
Hi,
It's great to hear you love your new dress! Thank you so much for your support!
Kindest Regards,
The Rat and Boa Team.
Great customer service, spectacular pieces
The customer service is always extremely prompt. Have always been very happy with my purchases, the fit is always spot on, and it’s hard to find a brand that always gets the fit right. Very flattering to many body types! Would love to keep acquiring pieces to my collection
26 June 2026
Unprompted review
Reply from Rat & Boa
Hi Amanda,
Thank you so much for your feedback!
We are so happy to hear you love your new pieces!
Kindest Regards,
The Rat and Boa Team.
LOVEEEEE RAT & BOA
Great website, order came fast, love Rat & Boa designs, so gorgeous. Materials are great, the fit of their dresses are perfect - THE best shop for summer
25 June 2026
Unprompted review
Reply from Rat & Boa
Hi Ellie,
Thank you for your kind words! It’s wonderful to know you love the designs, quality, and fit of the dresses. Your feedback means so much to us, and we hope you enjoy wearing your new pieces this summer!
Kindest Regards,
The Rat and Boa Team.
Poor communication
Poor communication, ordered 4 weeks ago, item was not on pre order and I received a response 2 weeks after my first communication saying the item was pre order and it would be dispatched on 25/06. Still nothing! I will never order from here again, worst experience ever. Order was placed on 13th May.
13 May 2026
Unprompted review
Reply from Rat & Boa
Hi Sophia,
We sincerely apologise for the issues you experienced with your pre-order, our team has been experiencing a high volume of enquiries and is working through these as quickly as possible, and we are very sorry for any delays this may have caused.
We can confirm that your order has now been successfully cancelled following your recent communication with our customer service team, and a full refund has been processed.
We’re very sorry that your experience did not meet expectations, and we appreciate you bringing this to our attention.
Kindest Regards,
The Rat and Boa Team.
Reply from Rat & Boa
Hi Charlotte,
Thank you so much, we are happy to hear you love your new item!
Kindest Regards,
The Rat and Boa Team.
Appalling service
Appalling service - they lost my parcel and refused to send me a new one, instead saying they would need to launch an investigation which could take over a month - pathetic, disappointing. Don’t buy from here.
24 June 2026
Unprompted review
Reply from Rat & Boa
Hi Katie,
We’re very sorry to hear about your experience and the frustration this situation has caused.
When a parcel is reported as lost in transit, our standard procedure is to open an investigation with the courier. This is a necessary step so we can trace the shipment and determine what has happened. Our team had already initiated this process and was actively working on your case.
However, during this time we were notified that a chargeback had been raised with your bank. Once a chargeback is opened, we are unfortunately unable to process any further refund or replacement directly, as the matter is then handled through the bank’s dispute process in line with payment regulations.
We understand how disappointing this may be and appreciate it is not the outcome you were hoping for. We remain committed to resolving delivery issues fairly and in line with our procedures, and we’re sorry for any inconvenience caused in this instance.
Kindest Regards,
The Rat and Boa Team.
Quality issue
I have purchased multiple items from this brand over time and genuinely appreciate their beautiful designs. Unfortunately, my most recent experience has been very disappointing.
A pair of trousers priced at €170 was damaged after the very first use. In my view, the quality and durability do not match the price point.
I also found customer service to be unhelpful and not particularly understanding of the situation, which added to the frustration.
After reading other reviews, I understand that I am not alone in having this type of experience.
It’s a shame, as I have liked the brand in the past, but based on this experience I cannot recommend it.
24 June 2026
Unprompted review
Reply from Rat & Boa
Hi Julie,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the issue you experienced.
Unfortunately, we have been unable to locate your order using the details available from your review. For this reason, we have reached out to you directly to request some additional information so we can investigate the matter further and assist you as quickly as possible.
Kind regards,
The Rat and Boa Team.
RETURN ISSUES WITH URGENT PACKAGE
I have been trying to contact customer support regarding a return and they have not responded to me, neither via email nor instagram dm. I have mentioned it was urgent and have just received automated messages in return. I need to ship back a package and I am awaiting their response and the deadline for the return is coming and it is ridiculous that they have not responded to me. If there is an issue with my refund I will be extremely angry because this is not my fault at all and it was an expensive dress! To ship with USPS is $75 which is crazy!!! This is not the way such an expensive company should be dealing with their customer service.
23 June 2026
Unprompted review
Reply from Rat & Boa
Hi Jenny,
We are very sorry for the delay in getting back to you and for any inconvenience this has caused. Our customer care team has been experiencing a high volume of enquiries and has been working through these as quickly as possible.
We're also sorry to hear about the cost you incurred returning your parcel. As you chose to ship the return using your own courier, we unfortunately don't have visibility of the shipping charges paid. We do offer a pre-paid return label for $15, which is available as an alternative return option.
I can see that your return is currently in transit to our warehouse. Once it has been received, your refund will be processed within 5 working days in line with our returns policy.
I can also see that our Customer Care team has now been in touch to provide further assistance and work towards a resolution for you.
Once again, we sincerely apologise for the inconvenience caused and appreciate your patience while we worked to resolve this matter.
Kindest Regards,
The Rat and Boa Team.
overall I’m a huge fan of rat and boa…
overall I’m a huge fan of rat and boa and have been following them for 7 years or so. Have some dresses from them that are my favorites for holidays and these dresses always get most of compliments. Also, I have never had issue with their support and returns, however I’m a bit confused/ disappointed with the newly introduced pre-order function. I already saw similar complaint here with exactly same items being ordered as I ordered. I ordered sonni trousers and adah shirt in red on 20th of may (Order number
#eur136963), both items were said to be preordered and should have been shipped on 18th of June, and it was also written that items will be shipped together once both of them available. In the end Sonni trousers became available earlier and I received them on 10th of June while adah shirt still is not even shipped as of today, 23rd of June. Honestly, I don’t really see the point of delivering these items separately as without shirt I still can’t evaluate the whole set, how it fits me and decide if I want to keep it. Also, I would really appreciate if rat and boa at least could have sent additional email saying that adah shirt is being delayed and mention approximate date when they expect to ship it. I can imagine that this can be especially frustrating for people who ordered items for some particular event and now they don’t get the order for the date.
So all in all I love rat and boa and their styles, but some improvements definitely can be done there :)
23 June 2026
Unprompted review
Reply from Rat & Boa
Hi Valentina,
Thank you so much for taking the time to share such thoughtful and detailed feedback. We're delighted to hear you've been a fan of Rat & Boa for so many years and that our pieces have become your favourite holiday dresses—we truly appreciate your continued support.
We're very sorry for the disappointment and confusion surrounding your recent pre-order experience. We completely understand your frustration.
Our pre-order system is a new process for us, and feedback like yours is incredibly valuable as we continue to refine and improve it. We're actively looking at ways to make the experience much more seamless and ensuring expectations are managed more effectively.
Thank you again for your honesty and for sharing your experience with us. Your feedback will help us improve, and we hope to provide you with a much smoother experience next time.
Kind regards,
The Rat & Boa Team
10/10 store
Super quick delivery and the best quality items, will forever shop at Rat and Boa for all occasions.
I love it
23 June 2026
Unprompted review
Reply from Rat & Boa
Hi Amy,
Thank you so much for your support!
We hope you enjoy wearing your new pieces!
Kindest Regards,
The Rat and Boa Team.
Highly recommended
I waited with anticipation for a restock of the Lilah dress, luckily it came back into stock the week I was going away and arrived within two days!
I also had to contact customer services regarding my account and they were super helpful.
All the items from Rat & Boa are stunning, beautifully made and unique. I always receive compliments when wearing my items,
1 June 2026
Unprompted review
Reply from Rat & Boa
Hi,
We are happy to hear that you were able to purchase in time for your holiday!
Thank you so much for your feedback and support!
Kindest Regards,
The Rat and Boa Team.
Reply from Rat & Boa
Hi Cristina,
We are so pleased that you love your new piece!
Kindest Regards,
The Rat and Boa Team.
A beautiful dress
A beautiful dress, arrived quickly and is just as described.. Received many compliments when I wore it can’t wait to have an occasion to wear it again.
3 June 2026
Unprompted review
Reply from Rat & Boa
Hi Therese,
Thank you so much for your kind words!
We are so happy to hear you love your new item!
Kindest Regards,
The Rat and Boa Team.
Reply from Rat & Boa
Hi,
Thank you so much for your lovely feedback!
Kindest Regards,
The Rat and Boa Team.
Great quality
21 June 2026
Unprompted review
Reply from Rat & Boa
Hi Tony,
Thank you so much for your kind words!
Kindest Regards,
The Rat and Boa Team.
Absolutely adore the dress
Absolutely adore the dress. Amazing customer service as always. Arrived quickly. Fit so nicely and got heaps of compliments. Love this brand!
8 June 2026
Unprompted review
Reply from Rat & Boa
Hi Sapir,
We're so pleased to hear that you love your dress and that you had a great experience with our customer service team.
Thank you so much for your lovely feedback.
Kindest Regards,
The Rat and Boa Team.
Absolutely love Rat & Boa dresses
Absolutely love Rat & Boa dresses. I can never find anything nice for holidays but your dresses are perfect
8 June 2026
Unprompted review
Reply from Rat & Boa
Hi,
We're so happy to hear that you love our dresses and that you've found the perfect holiday pieces with us!
Thank you so much for your feedback.
Kindest Regards,
The Rat and Boa Team.
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