Delivery drivers was 2 hours late an I wasn’t informed when cooker was unwrapped their was 2 major parts missing from top of cooker had to wait for delivery of them few days later
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See what reviewers are saying
Good product - delivery was a bit of a mess. but i think it was a combination of the home having to be all clear / we didnt have the right people there. So i don't think it was their fault, even thoug... See more
Company replied
Great company. Found the range cheaper here than anywhere else. Ordering was simple and item came quickly. Great communication and they don't send too many emails like pretty much every other company... See more
Company replied
I bought a brand new DeLonghi cooker from Range Cookers but for some reason was not igniting properly; Ms Shannon Hay together with Mr Steve Richardson of DeLonghi did their best to resolve the issue.... See more
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Company details
Written by the company
Rangecookers.co.uk - great prices, expert advice and FREE delivery on range cookers from manufacturers such as Rangemaster, Bertazzoni, Ilve, Lacanche and Falcon among other. Online since 1999, our team offer the expert and impartial advice to help you get the range cooker that is right for your kitchen.
Contact info
1 Colchester House, CH1 3AP, Chester, United Kingdom
- 01244 402 975
- enquiries@rangecookers.co.uk
- www.rangecookers.co.uk
4.0
Great
972 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
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Easy to order
Website was informative & easy to use. The order came very quickly although no communication on when it was arriving. Not tried the product yet.
13 March 2024
Reply from Rangecookers.co.uk
Thank you very much for your positive feedback, that's all really great to hear.
I'm very sorry you weren't given a timeframe for the delivery of your item - typically this is done by the manufacturer's delivery team, so I will have a word with them & find out what happened here.
I hope you are pleased with the quality of your item, once you have the opportunity to use it.
Should you ever need our help with anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Reply from Rangecookers.co.uk
Hello there, thank you very much for your five star review, we really appreciate it.
It's great to hear that you have been so happy with our service.
Should you need us for anything further, please don't hesitate to contact us on enquiries@rangecookers.co.uk
Best regards,
Anna
Their price was the best one around
Their price was the best one around. They kept me informed about delivery progress and delivered on time.
13 February 2024
Reply from Rangecookers.co.uk
Thank you very much for your positive feedback, we really appreciate it & are very glad you have been so happy with our service.
Best regards,
Anna
Reply from Rangecookers.co.uk
Thank you for your positive feedback - that's really great to hear!
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Reply from Rangecookers.co.uk
Hello there,
Thank you very much for your positive feedback, that's really fantastic to hear.
If you need our help anything further in the future, we can always be reached on enquiries@rangecookers.co.uk
Best regards,
Anna
Placed the order online
Placed the order online, received confirmation of the payment having been accepted but no confirmation of the delivery date forthcoming and still waiting for that information
16 February 2024
Reply from Rangecookers.co.uk
Good morning,
Thank you for your review, I'm sorry to hear you've not been satisfied with your experience.
Typically the manufacturer get in touch, soon after your order has been placed & advise of a delivery date. However I will call them immediately to find out when your delivery is due & I will contact you straight away afterwards.
Best regards,
Anna
Great buying experience
Website and stock range made choosing easy. Competitive price on the product and delivery process and timescales were very good. Installation advice videos really helpful. Delivery team did great job getting it in to our house with tight access.
22 January 2024
Reply from Rangecookers.co.uk
Thank you very much for your five star review, we really appreciate it! It's great to hear you have been so happy with our service.
Best regards,
Anna
Absolutely fantastic
Absolutely fantastic. They're WhatsApp chat on their website is super helpful. They responded to all of my questions (both before and after purchase) promptly and height helpful. The, the delivery was on time and the delivery men were excellent.
24 January 2024
Reply from Rangecookers.co.uk
Hello there,
Thank you very much for your positive feedback, that's all really great to hear.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
The wrong oven was delivered and they…
The wrong oven was delivered and they won't exchange it for over a week.
we now have no oven and have a big range cooker sitting in the middle of the kitchen for the foreseeable future.
Never again!! stick to AO.com
19 January 2024
Reply from Rangecookers.co.uk
Good afternoon Gareth and thank you for taking the time to offer your review. We apologise for the confusion leading to this situation - as you know, we ordered the correct width cooker as per your order, with the error arising at the logistical end. When notified of this we endeavoured to get the correct cooker sent out as soon as possible and the incorrect one removed. We're sorry that the timescale for this isn't acceptable to you in this instance.
Sales person was very knowable about…
Sales person was very knowable about the various ranges ; delivery guys very polite and helpful.
14 January 2024
Reply from Rangecookers.co.uk
Thank you very much for your positive feedback, that's really great to hear.
Moving forward, should you need our help with anything further, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Great service
Ordered rangemaster kitchener 90. Rangecookers had the best price at the time and offered removal of old appliance and installation as well. Kept me informed of delivery dates and guys who installed did a good job on the day. Would definitely recommend this company.
25 January 2024
Reply from Rangecookers.co.uk
Thank you so much for your positive feedback, it's great to hear you've had such a great experience with us.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Knowledgeable and Helpful
There are too many options to choose from but Sam Hook, the sales person I spoke to was knowledgeable and able to help me sort out what options would be best for me. Not just product price/quality but also electric connection - door opening options etc. I hope that the delivery service and indeed the product itself are equally high quality.
24 January 2024
Reply from Rangecookers.co.uk
Hello there,
Thank you very much for your 5 star review, we’re glad you have been so happy with Sam's service & hope you are equally pleased with your range cooker.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
All well informed and helpful no stress…
All well informed and helpful no stress at all 👍 delivery boys were good but need taillift
7 January 2024
Reply from Rangecookers.co.uk
Good morning,
Thank you very much for your review, it is great to hear you have been so happy with our service.
It's really useful for us to hear the feedback about your delivery as well, thank you.
Should you ever need us for anything further at all, please don't hesitate to get in touch.
Best regards,
Anna
Curry’s take note.
I cannot recommend Range cookers.co.uk highly enough. When my Rangemaster oven broke just before Christmas, a great deal of time was spent with me on trying to identify the problem and to see if it could be repaired quickly. This wasn’t possible due to the age of the appliance (22 years) so I contacted sales to buy a replacement. Rather than just take an order, an email was sent with various model details so I could make the right choice. I ordered but unfortunately my circumstances changed so I had to cancel my order. I telephoned, had just THE BEST service once again. No quibbles. No questions. Immediate refund made. I would certainly use this company again and 5 stars aren’t sufficient to demonstrate how I feel about the service. Well done. Other companies have a lot to learn.
19 January 2024
Unprompted review
Reply from Rangecookers.co.uk
Hello there,
Thank you very much for your positive feedback, it is great to hear how pleased our customers have been with our service.
Should you ever need our help or advice in the future, please don't hesitate to contact us.
Best regards,
Anna
Great customer care
Easy to order on line also helpful staff on the end of a phone !
Needed to rearrange delivery date done without any hiccups
7 January 2024
Reply from Rangecookers.co.uk
Good morning,
Thank you very much for your 5 star review, we really appreciate it. it's great to hear you have been so pleased with our service.
Should you ever need us for anything further, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
All good but it wouldn’t go thro the…
All good but it wouldn’t go thro the door way with the packaging on. I asked for help to tepmive it. But they said they weren’t allowed to touch it. So it stayed blocking my hall for 2 days until I could get help to move it. It now fits perfectly. And I Looove it
4 January 2024
Reply from Rangecookers.co.uk
Good morning,
Thank you for taking the time to provide us with feedback - it's great to hear you were so happy with the product itself, but disappointing to hear that your delivery didn't go ahead as it should have done.
I will make the delivery company aware of this, as they should certainly be able to unpack a range cooker for you (whether that be inside or outside your property), so it's very strange that the drivers weren't prepared to do this for you.
I'm very sorry about that, but rest assured we will make sure drivers for future deliveries are aware that they should be offering this.
Should you need us for anything further, please do let us know. We can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Delayed Order
Have had a phone call from the manufacturer to tell me my order is delayed yet no contact from rangecookers themselves
Very disappointing
5 December 2023
Reply from Rangecookers.co.uk
Hello there,
Thank you very much for taking the time to leave us a review.
I’m very sorry your order has been delayed, this is a very unusual thing to happen. I will speak with the manufacturer now & find out exactly what has happened there.
Frustratingly, manufacturers rarely let us know if there are delays to orders, they often just liaise directly with customers about it.
As soon as I have spoken with the manufacturer, I will drop you an email & we will see if anything can be done about this for you.
In the meantime, if you need our help with anything further, please do let us know.
Best regards,
Anna
Good service
Your colleague made the effort to phone Bertazzoni to check that the products I wanted were correct
2 January 2024
Reply from Rangecookers.co.uk
Thank you very much for your positive feedback, that's really great to hear.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
I knew exactly which cooker I wanted…
I knew exactly which cooker I wanted and Rangecookers were the ones who combined the best price with the best service. I haven’t received my new cooker yet but I know exactly when it’s coming and I’m having my old one taken away… all for a reasonable price.
1 January 2024
Reply from Rangecookers.co.uk
Hello there, thank you very much for your positive feedback - that's all great to hear!
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Excellent Service and Support from Rangecookers
Having decided on the large range cooker from Ilve, Sam from Rangecookers, was extremely helpful and the transaction was dealt with over the phone, very efficiently.
The cooker was then delivered exactly on time via the main distributor, Kitchen Ex, but unfortunately the fan in the main oven and its cover were found to be missing when the wrapping was taken off and it was installed!!
This doesn't say much for the quality control of Ilve in Italy, sending out a cooker to the UK with major parts missing!
However thanks to Mike from RangeCookers and Jay from Kitchen Ex, they managed to locate a replacement so that this could be installed just before Xmas for us, and the cooker performed very well.
20 December 2023
Unprompted review
Reply from Rangecookers.co.uk
Hello there,
Thank you very much for your review. As frustrating as it was that your new range cooker arrived with a fault, we’re very glad it was able to be rectified so promptly.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
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