Randstad UK Reviews 

673
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently mention that staff members are exceptionally helpful, professional, and genuinely dedicated to making the onboarding and recruitment process wonderfully smooth. Many consumers truly appreciate collaborating with supportive and approachable consultants who consistently provide clear communication, helpful guidance, and reassurance throughout their job search. Some reviewers were not happy with recurring communication issues and the complete lack of timely updates after submitting their applications. People also noted frustrating response times, unreturned phone calls, and general difficulties successfully reaching out to representatives for basic ongoing assistance.

What people talk about most

Staff

Reviewers mention ambiguous feedback about staff, with opinions heavily divided on their professionalism and... See more

Customer communications

Customers had negative experiences with contact, consistently reporting a lack of response to multiple phone... See more

Customer service

Users describe ambiguous interactions with customer service, reflecting a wide range of differing... See more

Service

Reviewers highlight ambiguous aspects of service, showing a strong division in customer experiences. On one... See more

Response time

Clients share negative opinions on response_time, frequently highlighting a lack of communication and being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The interview and onboarding process was very efficient, and the staff were extremely friendly. Jonathan, in particular, was amazing throughout the whole process. He was very approachable, kept me i... See more

Company replied

Rated 5 out of 5 stars

I have been working for Randstad for 4 and a half years. My experience of working for them is an extremely positive one. I always have work through Randstad, my manager has been extremely helpful a... See more

Company replied

Rated 5 out of 5 stars

Vijaya has been so amazing helping me find my next job, She got in contact with me about a position and has been very attentive and supportive since contacting me. Thank you so much for all your help.... See more

Company replied

Rated 5 out of 5 stars

Working with Randstad has been a fantastic experience. Everything is punctual, structured, and well-organised, with clear guidance, follow-up messages, and helpful reminders about things like timesh... See more

Company replied


Company details

  1. Recruitment Service
  2. Employment Consultant
  3. Payroll Service
  4. Recruiter
  5. Talent Agency
  6. Temp Agency

Written by the company

Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work. We understand the importance of a job in your life and we want to help you find work that feels good. As the No.1 recruitment agency in the world, we’ll help you continue to grow as your needs and ambitions change. Our specialist consultants across the UK are experts in their local markets. Working across over 70 branches in England, Scotland, Wales and Northern Ireland our teams are focused on matching the right candidate with the right workplace.


Contact info

3.4

Average

TrustScore 3.5 out of 5

673 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 86% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(673)

55 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing People with a great culture

Thank you for such a positive environment where my interviews on the phone and face-to-face were great with a nice staff who was amazing and very professional. I know I am lucky to be a part of such a Company with such a great culture. All I can say is Thank You.

26 June 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Nadeja,

Thank you for your review of Randstad. It's great to read how happy you are with the positive culture and working environment we foster here at Randstad; it's a pleasure to have you with us and we look forward to continuing to work with you in the future!

Rated 5 out of 5 stars

very smooth interviewing process

very smooth interviewing process, everything explained at each step of the recruitment process and all of the info was given in emails (basically no need for additional questions). Pleasant surprise comparing to other recruitment agencies, no wonder Randstad is the biggest agency in the world (according to wikipedia). I was dealing with Jake Yianni and can only say: Thank you! :)

28 June 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Tomasz,

Thank you for your 5* Trustpilot review. It's a pleasure to read how smooth our interview process has been with Jake and the Randstad team! We understand it can be stressful looking for a new job, so we pride ourselves on offering a personalised service to all our candidates and ensure it's as smooth as possible throughout. All the best for the future!

Rated 4 out of 5 stars

Nice person

30 June 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Anna,

Many thanks for your positive review of Randstad's services on Trustpilot! We appreciate you taking the time to share this publicly for others to see. Good luck with your future endeavours.

Rated 5 out of 5 stars

Fingers crossed

I have been updated every step of the way since completing my application form
I felt completely at ease when I had my telephone interview with Skye Woodward.
Jake has also been very helpful, I’m just keeping everything crossed now that my application has been succesful

29 June 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Lindsey,

We would just like to say a big thank you for leaving a review for us. We really value all shared feedback as it helps us with the quality of service we offer to our candidates. It's great to hear how Skye & Jake assisted and supported you throughout the whole process. Good luck with your application, and thank you so much for the recommendation!

Rated 5 out of 5 stars

Randstad application process

The application process couldn't have been easier and was explained well. The response from application to tests to telephone to face to face interview was smooth and prompt. There was some lovely touches by the interviewer Jake Yianni, I appreciated his manner and how he engaged with me on the telephone interview it made me more relaxed and comfortable. Not only that, he made the effort to wish me luck via email on the day of my interview which made it feel like a more personal process and like I mattered rather than just one person in a sea of thousands of applicants. Couldn't recommend it more!

6 June 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Michell,

Thank you so much for taking the time to write a review for Randstad! We shall certainly feed this glowing feedback to Jake and let him know! Here at Randstad, we really appreciate any feedback as it helps us positively develop the quality of service we offer to all our candidates. We would like to wish you all the best for the future!

Rated 5 out of 5 stars

Randstad interview

Jake Yianni was very polite and professional in my interview he calmed me down when I was stressed and he explained everything clearly and nicely.

10 June 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi,

Thank you so much for the review! This is great to hear and we appreciate all feedback and will ensure that this is passed onto Jake as this helps us to improve our service to others in the future

Rated 5 out of 5 stars

Amazing people and great…

Amazing people and great environment,love it.

28 June 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Bianca

We really appreciate you taking the time to share your rating with us. It’s great to hear about the 5 Star service we provided! We look forward to working with you again in the future.

Rated 5 out of 5 stars

Sammy Rhonda of Randstad

Had great call from a very polite call from a Sammy dhanda who works for Randstad offering me a position after finding my cv online. Sammy dhanda covered everything as far as information a details of what hopefully is my next venture in life after being made redundant at the start of June.
Thank you again Sammy dhanda for all your help . Have a great day.

28 June 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Roy,

Thanks for the great review you took the time to write for us!

It's great to hear how Sammy assisted and supported you throughout the whole process and that they were there for you every step of the way. We really value all feedback and appreciate you sharing that for other candidates to see.

Good luck in the new venture, fingers crossed from all of us at Randstad!

Rated 5 out of 5 stars

I recently had the pleasure of Excellent Service and Communication…

I recently had the pleasure of working with Sammy Dhanda and Randstad, and I couldn't be more satisfied with the experience. The entire process was smooth, and communication was excellent throughout. Sammy was always prompt, professional, and very supportive, making sure all my questions were answered and that I felt confident every step of the way.

I highly recommend Randstad and especially Sammy Dhanda for their outstanding service and dedication.

28 June 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Ciprian,

Thank you for taking the time to write a great review for Sammy and the team at Randstad!

It's great to hear how Sammy assisted and supported you throughout the process and provided a fantastic service throughout. We really value all feedback and appreciate you sharing that for other candidates to see. We'll be sure to let Sammy know of your warm regards.

We wish you the very best in your new role!

Rated 5 out of 5 stars

Excellent customer service and very…

Excellent customer service and very supportive, Sammy Dhanda was super helpful!

27 June 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Mitchell,

Thank you for reviewing Randstad on Trustpilot. We appreciate you taking the time to mention Sammy's helpful service throughout! We'll be sure to pass this on as we're keen to recognise the great work our team are doing each day. Thanks again!

Rated 5 out of 5 stars

Hello tajaa was a grate guide into…

Hello tajaa was a grate guide into helping me with my time sheet.

27 June 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Rhys,

Thank you for your 5* review of Teja's services here on Trustpilot! We appreciate you taking the time to share this for others to see. Please do reach out to your aftercare team should you need anything else; we'll be happy to help!

Rated 5 out of 5 stars

She had a very good way of conveying…

She had a very good way of conveying information to me and she sounded more than happy to help with any questions I have which is so nice.

27 June 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Oluwapelumi,

We really appreciate you taking the time to share your rating with us. It’s great to hear about the 5 Star service we provided! We look forward to working with you again in the future.

Rated 5 out of 5 stars

Good help from Sanjay

Good help from Sanjay

24 June 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Steve,

Thank you for your 5* review of Sanjay's services here on Trustpilot! We appreciate you taking the time to share this for others to see. Good luck in your role!

Rated 5 out of 5 stars

Specialist Mentor

I worked for Randstad as a Specialist Mentor for seven years. I always found them to be efficient, supportive, and understanding of the work. Their administrative, pay, and software systems work well and everyone on the phone seems well trained and helpful.

I always felt like they were there for me even though I was working remotely. The shift to more AI isn't what I like to see but it feels pretty seamlessly integrated and I guess it's the way things are going.

I wish more employers were like this!

25 June 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Duncan,

Thank you very much for your Trustpilot review of Randstad! We appreciate the time you have taken to provide detail regarding your experience, and we're pleased to hear you value us in such a high regard as your employer.

We wish you the very best of luck with your future endeavours, and please do keep in touch if you need anything from us! Thanks again.

Rated 1 out of 5 stars

Still no P45

The recruitment team were fine , a few minor hiccups over the 5 years I was with Randstad.
Unfortunately my opinion has changed in the last 5 months since leaving Randstad as I'm paying emergency tax, still waiting for P45, despite numerous requests it's getting ridiculous... Please please try and sort it out ...
I've had a tax rebate for last year's tax April to April..still not received P45 and paying emergency tax

24 June 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi John,

Thank you for taking the time to write a review of Randstad's services here on Trustpilot. It's a shame to hear that having enjoyed working with us for so many years that things haven't gone quite right following your departure.

The Talent Experience Team would like to try our best to expedite any requests currently outstanding and ensure no further undue delay in the issue of your P45. We've asked you for some more information here via Trustpilot so we can reach out to you, or alternatively, feel free to pop us an email at talentexperience@randstad.co.uk at your earliest convenience, and we'll be happy to take a look and see what we can do.

Kind Regards

Rated 5 out of 5 stars

Great service ,really fast

Great service ,really fast

24 June 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Nuwan,

Thank you for writing a 5* review of Randstad on Trustpilot! We really appreciate you sharing your positive experience for others to see, and wish you the very best with your future endeavours.

Rated 5 out of 5 stars

The client was really easy to talk and…

The client Kelvin Roberts was really easy to talk and helpful he answered all my questions and was confident with his replys. He was also very knowledgeable

23 June 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Ashley,

Thank you very much for your review on TrustPilot! We shall certainly feed this back to Kelvin and let him know! Here at Randstad, we really appreciate any feedback as it helps us positively develop the quality of service we offer to other candidates. We would like to wish you all the best for the future!

Rated 5 out of 5 stars

Very Helpful

Spoke with Kelvin Roberts and he was very helpful and friendly.

23 June 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi

We would just like to say a big thank you for leaving a review for us. We really value all shared feedback as it helps us with the quality of service we offer to our candidates. We would like to wish you all the best for the future and thank you so much for the recommendation!

Rated 5 out of 5 stars

TA apprenticeship…

I have appied for a TA apprenticeship on the 22nd of May and in just 3 weeks I was able to get an interview and get accepted for the Teacher Assistant apprenticeship role. I am very grateful to Skye Woodward that took her time to explain to me more about the role and answered any questions I had. I can't wait to start working with Randstad soon.

14 June 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Andrea,

Thank you so much for taking the time to write a review, it's great to hear that Skye and the team assisted you into a great new job and how helpful you found our services to be. We really value any feedback so this is much appreciated. Good luck on your first day on your apprenticeship!

Rated 5 out of 5 stars

I feel like the DSA support provided…

I feel like the DSA support provided for me has been amazing! The support I have had during my masters has met my expectations and beyond. I want to specifically say thank you to Abeda Khan (who was my DSA tutor) during my masters and helped me with my current challenges due to my disability. She is incredible and would recommend this service to anyone!

21 June 2024
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Hannah,

It's great to hear that you've had a positive experience working with Randstad. It's always important to have a professional and friendly relationship with your recruitment agency, and it sounds like Abeda has been helpful and supportive during your time working with us. Thank you for taking the time to share your recommendation, and I'm sure that others who are looking for a reliable and personable agency will appreciate your feedback!

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