Randox Health Reviews 

29,580
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 2,902 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the staff for being exceptionally friendly, professional, and comforting during appointments, which helps ease any anxiety. Consumers often mention that the medical procedures are remarkably quick, smooth, and virtually painless, making clinical visits entirely stress-free and pleasant. However, some customers also noted frustrations regarding delayed test results and slow, unhelpful responses from support teams when seeking assistance. Reviewers frequently mentioned having to chase updates or experiencing recurring communication issues when trying to resolve administrative errors with their health kits. Some people felt disappointed by these support setbacks despite the otherwise positive clinic appointments.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their warm, friendly, and professional demeanor... See more

Service

Consumers find service to be positive, highlighting quick, efficient, and professional appointments.... See more

User experience

Customers consistently note positive experiences with user experience, describing the blood tests as quick,... See more

Location

Clients share positive opinions on location, highlighting great accessibility and easy parking. Reviewers... See more

Customer service

Reviewers mention ambiguous feedback about customer service, revealing a deeply divided experience. On one... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easiest blood test I have experienced. Kaitlyn at Randox at your clinic in Liverpool,Exchange Station, Tithebarn Street looked after me! Quick, efficient, painless and that is from someone who does ha... See more

Rated 5 out of 5 stars

Naz at Randox Holland & Barrett in Preston is great, second visit. Im not a fan of having blood taken, w. previous GP's making it seem very difficult! Both times here the process is has been quick... See more

Rated 5 out of 5 stars

I attended the Preston branch or Randox for my test and, unfortunately the blood test wasn't able to be carried out due to issues on my side. Nazdana referred me to the Wigan branch were I was seen by... See more

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ I had a wonderful experience with Mariam, the phlebotomist at Bluewater. She was absolutely lovely, professional and made me feel completely at ease. She was gentle, patient and explained e... See more


Company details

  1. Diagnostic Center
  2. Drug Testing Service
  3. HIV Testing Center
  4. Medical Clinic
  5. Women's Health Clinic
  6. STD Testing Service

Randox Health

Written by the company

Empowering Health, Inspiring Life.
Through the lens of preventative health testing, we invite you on a transformative journey that empowers you with unrivalled insights into your health and modifiable risk factors associated with your unique biochemical fingerprint. Armed with this knowledge, you will gain the ability to make informed choices and proactively shape your lifestyle, embracing a higher standard of well-being.
What We Do.
Randox Health give you access to real-time insights and unrivalled health data that helps you to understand your health better. We provide the most personalised preventative healthcare packages and specific tests across key health areas including general health, sexual health, female health / fertility, male health, gut health, sports performance and genetic testing.
Accessible In-Clinic Testing.
Our state-of-the-art health clinics across the UK and Ireland provide easy access for millions of people to a new range of preventative health packages designed to help clients take control of their health.
Test In The Comfort Of Your Home.
You can also test for a range of key health concerns from the comfort of your own home with our convenient home sample collection kits.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

30K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 37% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(29,580)

2,702 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly staff, fast service, great location and accessible

Quick and easy service, location is great due to being central in bristols Health Check in H&B, Muhammad is very competent and knows what he is doing, knows how to calm people when he notices them in stress and is very professional but easy to speak with, and very respectful of the trans community here, happy to recommend

15 August 2026
Unprompted review
Rated 5 out of 5 stars

I have booked a blood test in…

I have booked a blood test in Birmingham. Sarah provided me with great experience, was very attentive, understanding and made the whole process easy. To be fair it’s not my first time having blood test and Randox Birmingham and Sarah’s professionalism definitely brings me back there. I can highly recommend.

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Stacie!

Had an appointment at the Birmingham Randox clinic and Stacie was amazing, made me feel welcome! Was very professional and answered all my questions and was very patient - even when I had technical issues with a questionnaire. Great service and recommended!!

12 August 2026
Unprompted review
Rated 5 out of 5 stars

Met by Iqra

Met by Iqra. Lovely lady, put me at ease straight away. She explained the process and took my bloods without any discomfort. Friendly and easy to talk to. Helped me with some other testing I wanted and all done at same time. I would be very happy to see Iqra again

14 August 2026
Unprompted review
Rated 5 out of 5 stars

follow up testing

Local clinic and staff were extremely professional and friendly. Excellent skill in taking blood. Results available within 24 hours. Would highly recommend

12 August 2026
Unprompted review
Rated 1 out of 5 stars

Appalling customer service

Appalling customer service. Had to chase for a response after silence for over 3 weeks. Get a reply and then I'm again waiting another 2 weeks with no response.

14 August 2026
Unprompted review
Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with Randox. The whole process was straightforward and professional, and I was particularly impressed with how quickly I received my results. Whenever I had questions, the team was helpful and responsive, which made the experience much easier. I would happily use Randox again for future blood tests and would definitely recommend them.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience with Beth and Sara at Randox

Excellent experience with Randox Health. Beth, their Sales Support Executive, was extremely efficient and helpful in sending me a quote for the blood tests that I needed, making an appointment for me, and answering my queries. I attended the clinic at Holland & Barrett in Oxford, where I was seen by Sara. She was an absolutely delightful person, so kind and friendly. My blood test results will take a few days, but so far I can 100% recommend Randox Health.

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

Had my blood tests done at Randox High Wycombe. Amazing staff , Michelle was knowledgeable and helpful big thank you !.

13 August 2026
Unprompted review
Rated 5 out of 5 stars

My go-to place

I got Vitamins & Minerals and also Male Hormones and then retested 4 months later again. The staff are great, very understandable and comforting if you are nervous (thanks Constanza!). 100% recommend😎

12 August 2026
Unprompted review
Rated 5 out of 5 stars

Really easy booking experience in…

Really easy booking experience in Manchester above Holland and Barrett. I arrived earlier than my appointment and was seen before my appointment time! Rubina really put me at ease and was lovely. Would definitely recommend this clinic

8 August 2026
Unprompted review
Rated 5 out of 5 stars

Great service from Michelle S

I visited the centre at John Lewis in high Wycombe yesterday. Michelle S 26 went above and beyond for me. This service is excellent and made even more exceptional by the kindness and warmth of Michelle. I can’t recommend enough.

11 August 2026
Unprompted review
Rated 5 out of 5 stars

I visited Randox Health in Canary…

I visited Randox Health in Canary Wharf and had a very positive experience. Sarah looked after me throughout my visit and was friendly, professional and made me feel completely at ease. The service was excellent, and the health package I chose provided a lot of useful information and biometric insights into my overall health. I would definitely recommend them.

18 June 2026
Unprompted review
Rated 1 out of 5 stars

Unsafe company.

Unsafe company.
Spurious results provided due to lengthy processing times and no attempt from customer services to rectify despite my numerous attempts to resolve, which meant I had to have unnecessary invasive private investigations elsewhere.

4 August 2026
Unprompted review

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