Rado Watch Co Reviews 30

I bought my Rado women’s watch at least 40 years at least. It is a beautiful black with gold trim, diamonds all around face. It is still like as if I just bought it. That is the only watch I wear. The face has no scratches. The band has no worn scratches. I am shocked. I just thought to look up the brand. I bought it at a Zales Jewelry Store. I don’t remember how much I paid for it. It has been wonderful for me! I get a lot of compliments,

Definitely one to avoid poor quality watches in my experience

In August 2025 i purchased a rado ladies black ceramic integral watch £2250.00 from goldsmiths jewellers. Within 2 months the gold (coloured) clasp has totally scratched. I am a senior citizen, retired and bought the watch for going out, not every day use. Rado have told me the scratches are normal wear and tear and refused to do anything. I have 2 other watches I wear, a cheap Tissot and 12 year old Gucci both no visible scratches. RADO have no idea about customer service and refuse to make good the clasp. Avoid the company!

I returned my item to Rado, but they still have not processed my refund. Their courier company and the retailer are both giving completely unhelpful responses. They told me they cannot process the refund and asked me to “speak with my bank.” The way they handle customers feels extremely unprofessional.

After checking online reviews, I found that many other customers are experiencing similar issues. Based on my experience, I would strongly advise others to be very careful when purchasing from this company. There are many other websites and retailers with reliable customer service — unfortunately, this one has not been reliable for me at all.

I like watches alot and thought I would treat myself to a Rado as I had brought my wife one many years back and it still looks great today. So I brought myself a rose gold skeleton watch which I have worn about 6 or 7 times maximum, when I brought it out of its case it looks like the strap has tarnished, I have sent it back to Rado and been told that it’s not covered and that it’s something it has come into contact with (proof?). In other words there watches are really not fit for purpose and made of inferior materials which I suspect is rhetorical real issue, the customer care is an awful, not bothered and on top of this have lost my card !!! And now expecting me to jump through hoops to get, replacement. I will never buy another Rado watch as in reality have proven its overpriced rubbish and no back up service or real proof of issue if you cannot wear a watch without it tarnishing because of something it has come into contact with (what exactly).
Poor show Rado!

Plenty of other brands out there which get my business moving forward.

Buy at your peril! Unless you live in a vacuum as then it may not tarnish 😂😂😂 Rado disgraceful, if anybody wants proof just ask me as happy to prove as have kept emails and details.

Rado is a very complacent company. They treat their customers with total contempt. Customer service is non existent. I really wish my wife and I hadn't bought matching Rados for our anniversary.

Please do not buy Rado watch. I bought this thinking as luxury timepiece and whilst wearing it fell and when send for warranty claim they suggested it’s manual intervention. I am unable to understand watch strap was faulty and it got broken and felt on ground in warranty time period. Please do not buy anything from them .Bullish Service.
Reg Rado cust ref no. 01884448

Yesterday I spoke with Beth at Rado as I had misplaced my travel watch case. Beth was extremely helpful and in my opinion went above and beyond as she not only found what I was looking for and to my amazement it was delivered today. That is what I call service of the highest possible order. Oh, their watches are brilliant too.

Bought a ceramic white RADO watch in March 2025, used it regularly but not all the time, ended up with a few small scratches on the edge and the strap, this was in June 2025, sent it to RADO of my concerns why the condition has been like this in a short period of time, I was told wear and tear, only had it 3 months, how can this be wear and tear. The watch is advertised scratch resistant which is very misleading as this is one of the reasons why I bought the watch. The cost from RADO to get fixed is over £900, but a good will gesture they will reduce it by 50%, the watch cost me £2450 , absolutely furious, not confident when it is fixed how long it was be scratched , very angry customer.

Very bad customer service. you cannot reach them on phone and they never return your call. terrible!! do not buy any watch.

Got a watch 4 years ago as a 40th birthday present to my husband.
He wore it couple of times on special occasions and kept it in an original pouch and box.
He jumped into our garden pool and forgot he was wearing it and guess what? It is filled with water! It claims water residence up to 50 m but they told me after 4 years the seals are worn out! I paid over £1100 and it is all gone! They refused to fix it unless I pay for it!
Shame on you RADO! My Swatch watch which is over 10 years old never had a seal replaced and still works and I swim regularly in it!!!! Paid only 35 quid !

i spend £1300 on rado watch just over too years ago batery leaked despied the watch been barely worn now the want me to pay another £300 for service i think this is disguating just making money from the people regards Lada Baxter

I have had my watch for 3 years. Having paid £1500 I expected it to last longer but it has stopped working and now needs to be sent for assessment at a cost of £300 + repair costs. The watch was a replace for another that failed within a month of purchase.
The watches are all brand, the quality does not live up to expectations. I have gone back to my Apple Watch while I decide what to buy next, it wont be a Rado.

15m water residence, just been swiming, its leak water. Ask for replace have chating, but they just ignored it send message to email - no replay. Dont buy RADO WATCH. ITS RUBISH + THEY CANT ANSWER FOR QUALITY. 1200£ GOES TO TOILET. I CAN ADD PHOTOS HOW ITS LOOKS AFTER SWIM AND NOW..

I want spare parts for my Rado watch. I have been trying to contact them via email and Phone calls.

I received the Ticket number (01335631) for the message I sent but haven't received a response after a week.

The waiting time on the phone is exceptionally long. I waited for an hour twice and cut the line. This is very disappointing. I still haven't fixed my rado.

Do not do businesses with Rado US:
First order the watch and I didn’t like it, I tried to return the watch and they refused to do so,

Second I asked if you can’t return resize me and that took like 2 months and 5 days to get done, they refused to help, worst customer service, I do not recommend this company and will never buy anything from them,

100% dishonest company

I bought one of the Rado ceramic watches at Xmas last year. The watch is a stunning contemporary design, it keeps perfect time, and it is completely waterproof, which is very convenient. I had to have it sized to my wrist, which meant sending to their customer service in another city. Everything about the customer service was first-rate -- they were extremely attentive, everything was paid for, and they were responsive. I would absolutely buy another watch from Rado.

I bought my wife a Rado watch in 2014, costing £1600 and it was only ever used on occasion as a dress watch, my wife preferring her Seiko for day-to-day use. It has never been perfect, seemed to need a new battery more frequently than one would expect, just not reliable. The final straw was when it literally fell apart (not dropped or anything), one side panel came off (looks like the glue gave up the ghost) resulting in the glass falling out. Took it to The WATCH Lab, who duly sent it away for repair. Found out today that it will cost £695 to fix, needs new hands apparently and a full service, as well as a new glass (nothing wrong with the old one from what I could see). I contrast this with the Seiko, which also needed looking at. That came back with a new mechanism, and full service, with no additional charge other than The WATCH Lab's standard fee. The moral of this story is that a brand and a fancy price are no guarantee of quality. I will never buy a Rado product again, and would advise anyone else to do the same. It's since been replaced by a Citizen Eco watch, not as fancy but doesn't need batteries - ever, and if it's as good as my own, it'll do for me.

As a watch repairer we send many watches off for service. This includes Rado watches. (They are part of the SWATCH group and also make Longines, Omega, Certina and a few others brands). One difficulty that seems to be common to all the Swatch group brands, but particularly Rado is that their very expensive watches consistently seem to be obsolete within a mere three to four years. ( For example, one customer's Rado "Centrix" watch, bought in 2018 for £1750 only occasionally worn - Now OBSOLETE and cannot be repired" ) Whilst, this MAY be understandable for very cheap watches, I personally have customers who have paid in excess of £2000 in a Rado Dealership only to be told 3 to 4 years later that the parts are now obsolete. As a watch repairer, the SWATCH brand brand is one I will, and always will personally avoid and I will unfailingly give the same advice to my customers.
I would also encourage anyone reading this to read some if not all of the previous reviews by others rgarding their experience of Rado. much of what is being said, reflects my own experience.

I bought my husband a 2 K Rado watch 10 months ago. The leather strap came undone at the seams and the strap itself looks like it is 10 years old. The Rado customer service says it is not covered by the guarantee which is really upsetting because we have Swatch watches that are in better condition after 10 years of wear and tear. So I can only conclude that the quality of the brand has gone seriously downhill, you are paying serious money for a product you could buy in the Canal Street for 50 bucks. Shame on you Rado! I wanted to buy one for myself, but now I most definitely won't. I shall remain loyal to my Cartier, still as good as new after 5 years.