I ordered a new bag - Ridgeway Gardens in Naval colour from the virtual website on Monday 20th July 2026, excellent price, it arrived Wednesday morning the 22nd July 2026. Extremely fast delivery (les... See more
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My wife ordered a bag online using the measurements shown in the Radley listing. The Medium sized bag was bigger than expected and a bit heavy for her wrist condition. Tried to locate the smaller vers... See more
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Great quality products delivered promptly and without any problems. Radley quality is still good and hasn’t become inferior, unlike a lot of other well known brands. I’m delighted with my purchases... See more
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Unquestionably well made product with exceptionally thoughtful design, the medium bifold wallet purse is at once playful and very functional. While providing plenty of space for cards, notes and coin... See more
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Company details
About Radley London
Written by the company
Welcome to the official Trustpilot profile for Radley London.
We don’t like to brag, but we’re pretty proud of what we do. Find the handbag of your dreams on our website, or in one of our stores nationwide. You can even shop in store from the comfort of home with our virtual shopping service via WhatsApp.
We never stop striving to set a new standard for quality. As many as 20 skilled craftspeople work on every single handbag we make. And we’ve been working with some of these partners for as long as three generations. Sharing our passion for the most beautiful materials, including the highest quality leather. Ensuring it’s ethically produced.
A mark of quality and attention to detail, our signature Radley dog has been with us since the beginning. He’s instantly recognisable. And pretty popular as well. Our four-legged friend is as synonymous with Radley London as our craftsmanship. Find him proudly placed on every design, whether hiding in the key fob charm or on an adventure across our latest picture bag. He’s very well-travelled.
Show us how you style your look by tagging #MyRadley and @RadleyLondon on Instagram
We don’t like to brag, but we’re pretty proud of what we do. Find the handbag of your dreams on our website, or in one of our stores nationwide. You can even shop in store from the comfort of home with our virtual shopping service via WhatsApp.
We never stop striving to set a new standard for quality. As many as 20 skilled craftspeople work on every single handbag we make. And we’ve been working with some of these partners for as long as three generations. Sharing our passion for the most beautiful materials, including the highest quality leather. Ensuring it’s ethically produced.
A mark of quality and attention to detail, our signature Radley dog has been with us since the beginning. He’s instantly recognisable. And pretty popular as well. Our four-legged friend is as synonymous with Radley London as our craftsmanship. Find him proudly placed on every design, whether hiding in the key fob charm or on an adventure across our latest picture bag. He’s very well-travelled.
Show us how you style your look by tagging #MyRadley and @RadleyLondon on Instagram
Contact info
4.5
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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The handbag itself is really lovely but…
The handbag itself is really lovely but the delivery was not carried out as per my request & the parcel was left on my doorstep in full view of passersby until retrieved by my neighbour. An expensive item could have gone missing.
25 June 2026
Reply from Radley London
We appreciate your feedback and are glad you love the handbag. We're truly sorry the delivery didn't meet your expectations and caused concern. We are reviewing our delivery procedures to prevent such incidents.
Reply from Radley London
We're so happy to hear that you enjoyed the quality of your new bag. Thank you for your wonderful feedback!
Good arrived in good condition
Good arrived in good condition. When chasing undelivered goods customer service were very helpful.
25 June 2026
Reply from Radley London
We're so happy to hear that your order arrived in good condition and that our customer service team was helpful when you needed assistance. We appreciate your kind words!
Love these slippers so much so that I…
Love these slippers so much so that I brought two pairs!
Got them for an amazing price in the sale too!
25 June 2026
Reply from Radley London
We're so happy to hear you love your slippers so much that you bought two pairs! It's wonderful that you got them at such a great price in the sale too.
Reply from Radley London
We're so pleased to hear that your order arrived promptly and without any issues. We truly appreciate your positive feedback!
Easy to order
Easy to order . Delivered by DPD . Was kept informed of delivery date and times . Lovely little bag . Great that it was in a sale
25 June 2026
Reply from Radley London
We're so happy to hear that your ordering experience was easy and that you love your new bag! We're also glad you appreciated the delivery updates and the sale price.
Item was sent quickly and as described
Item was sent quickly and as described. Good quality product
25 June 2026
Reply from Radley London
We're so pleased to hear you're happy with the quick delivery and the quality of your product! Thank you for your kind words.💖
Reply from Radley London
We're so happy to hear that you're pleased with the speed of our service, delivery, and the quality of our goods. Thank you for your wonderful feedback! 💖
Easy to order and pay and delivery was…
Easy to order and pay and delivery was very good. The purse I ordered is absolutely beautiful and really didn't want to give it away but it was ordered for my beautiful daughter in laws birthday
25 June 2026
Reply from Radley London
We are so happy to hear that you found the ordering and delivery process easy! It's wonderful to know that you loved the purse so much, even though it was a gift. We're sure your daughter-in-law will adore it!
Chuffed!!
I got my lovely handbag at a great price and I love it. Delivery was very quick and the bag was well packaged. Very happy.
25 June 2026
Reply from Radley London
We're so happy to hear you love your new handbag and got it at a great price! It's wonderful to know you were pleased with the quick delivery and packaging too.
Great items
25 June 2026
Reply from Radley London
We're so happy to hear that you're happy with your latest Radley purchase. Thank you for your wonderful feedback!
My parcel is still not been delivered…
My parcel is still not been delivered after waiting in 2 days. It is supposed to be out for delivery today not expecting it. DPD absolutely dreadful couriers. Would not recommend any one to use them.
25 June 2026
Reply from Radley London
We are truly sorry to hear about the delay with your parcel and the frustration this has caused. We understand how disappointing it is when a delivery doesn't meet expectations, especially after waiting. I can see that your delivery is now safely rescheduled, and hope you enjoy your new Radley purchases when you receive them
One last purchase.
The wife has purchased quite a few Radley bags and purses over the years, and was sorry to hear they were shutting up shop, so decided to get one last purchase which was at a good price and had a fast delivery time.
25 June 2026
Reply from Radley London
We're so glad to hear your wife has enjoyed her Radley bags and purses over the years! It's wonderful that you were able to find a great deal and experience fast delivery for her latest purchase. Thank you for your kind words!
Great customer service
Great customer service, brilliant bags, so very sorry they are leaving the High Street
4 June 2026
Reply from Radley London
Thank you for your wonderful feedback! We're so pleased to hear you appreciate our customer service and love our bags.
Very pleased with my beautiful new navy…
Very pleased with my beautiful new navy bag. Great quality. Efficient and fast delivery.
24 June 2026
Reply from Radley London
We're so pleased to hear you love your beautiful new navy bag and its great quality! We're also glad to know you found our delivery efficient and fast. Thank you for your wonderful feedback!
I had the wrong suitcase delivered
I had the wrong suitcase delivered, it’s been returned but still waiting to hear when the correct one will be with me.
Getting hold of a customer service person is so frustrating.
25 June 2026
Reply from Radley London
We sincerely apologise for the incorrect delivery and the difficulty reaching our team. The correct suitcase should be on its way to you, and really hope you enjoy it when it does arrive
Ugly and too small, poor customer service
The bag was ugly and too small. I couldn't close the zip with my purse and phone in it together. The decoration hanging from the side was too large and clumsy for such a small bag. I returned it over two weeks ago requesting a refund but I have heard nothing since.
11 June 2026
Reply from Radley London
Thank you for your feedback. We are sorry to hear that the bag did not meet your expectations in terms of size and design. We also sincerely apologise for the delay in processing your refund. We can see this has now been processed, and we have passed this feedback on
Arrived on time and well packaged
Arrived on time and well packaged. Suitcases were exactly as described and are beautiful quality. Love the design with the imprinted dog and two way colours. Love all the pockets inside and especially the shirt carrier section on the largest. Delighted as always with your products. Thank you
24 June 2026
Reply from Radley London
We are absolutely delighted to hear how pleased you are with your new suitcases! It's wonderful to know that the quality, design, and thoughtful features like the pockets and shirt carrier met your expectations. Thank you for your continued loyalty and for taking the time to share your positive experience.
Radley sale
Got some great quality gifts in the Radley sale.
Really pleased with my purchases.
Came in lovely gift boxes and wrapping.
24 June 2026
Reply from Radley London
We're so pleased to hear you found some great quality gifts in our sale and are happy with your purchases! It's wonderful that they came in lovely gift boxes and wrapping too.
Clear comprehensive ordering system and…
Clear comprehensive ordering system and timely delivery. Nice colour and quality
24 June 2026
Reply from Radley London
We are so pleased to hear that you found our ordering system clear and our delivery timely. We're also delighted you love the colour and quality!
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