I ordered a new bag - Ridgeway Gardens in Naval colour from the virtual website on Monday 20th July 2026, excellent price, it arrived Wednesday morning the 22nd July 2026. Extremely fast delivery (les... See more
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Review summary
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My wife ordered a bag online using the measurements shown in the Radley listing. The Medium sized bag was bigger than expected and a bit heavy for her wrist condition. Tried to locate the smaller vers... See more
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Great quality products delivered promptly and without any problems. Radley quality is still good and hasn’t become inferior, unlike a lot of other well known brands. I’m delighted with my purchases... See more
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Unquestionably well made product with exceptionally thoughtful design, the medium bifold wallet purse is at once playful and very functional. While providing plenty of space for cards, notes and coin... See more
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Company details
About Radley London
Written by the company
Welcome to the official Trustpilot profile for Radley London.
We don’t like to brag, but we’re pretty proud of what we do. Find the handbag of your dreams on our website, or in one of our stores nationwide. You can even shop in store from the comfort of home with our virtual shopping service via WhatsApp.
We never stop striving to set a new standard for quality. As many as 20 skilled craftspeople work on every single handbag we make. And we’ve been working with some of these partners for as long as three generations. Sharing our passion for the most beautiful materials, including the highest quality leather. Ensuring it’s ethically produced.
A mark of quality and attention to detail, our signature Radley dog has been with us since the beginning. He’s instantly recognisable. And pretty popular as well. Our four-legged friend is as synonymous with Radley London as our craftsmanship. Find him proudly placed on every design, whether hiding in the key fob charm or on an adventure across our latest picture bag. He’s very well-travelled.
Show us how you style your look by tagging #MyRadley and @RadleyLondon on Instagram
We don’t like to brag, but we’re pretty proud of what we do. Find the handbag of your dreams on our website, or in one of our stores nationwide. You can even shop in store from the comfort of home with our virtual shopping service via WhatsApp.
We never stop striving to set a new standard for quality. As many as 20 skilled craftspeople work on every single handbag we make. And we’ve been working with some of these partners for as long as three generations. Sharing our passion for the most beautiful materials, including the highest quality leather. Ensuring it’s ethically produced.
A mark of quality and attention to detail, our signature Radley dog has been with us since the beginning. He’s instantly recognisable. And pretty popular as well. Our four-legged friend is as synonymous with Radley London as our craftsmanship. Find him proudly placed on every design, whether hiding in the key fob charm or on an adventure across our latest picture bag. He’s very well-travelled.
Show us how you style your look by tagging #MyRadley and @RadleyLondon on Instagram
Contact info
4.5
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Easy to order and delivered promptly
Easy to order and delivered promptly
Well packaged and looked like a substantial gift.
10 June 2026
Reply from Radley London
Thank you for your wonderful feedback! We are so pleased to hear you had a great experience with us and that your gift was well-received. 💕
Reply from Radley London
We're glad to hear you're happy with the quality! We appreciate your feedback regarding the packaging and have passed this on to our fulfilment teams
Stylish sunglasses
Lovely sunglasses , second pair . Different colour . Highly recommend .
10 June 2026
Reply from Radley London
We are so happy to hear you love your sunglasses and recommend them! Thank you for your continued support.
Where is my parcel
Where is my parcel? I have not received it! No update post placing an order on 26th of June. I have emailed 4 times already on the customer care email address. no response. Radley - do better~
10 June 2026
Reply from Radley London
Many thanks for your Review,
We can confirm that, due to our recent sale, we have experienced a significantly higher volume of orders and customer enquiries across all of our Customer Service channels.
Please rest assured that our teams are working around the clock to dispatch all orders as quickly as possible. At present, we estimate that deliveries are taking approximately 6–10 working days (excluding weekends).
We sincerely apologise for the delay and appreciate your patience and understanding.
Have always loved Radley,and every…
Have always loved Radley,and every purchase filled me with joy.
25 June 2026
Reply from Radley London
We are so delighted to hear that your Radley purchases always bring you joy! Thank you for your wonderful feedback.
Placed an order on the 25th of June
Placed an order on the 25th of June. The only update I have is ordered confirmed. I've been waiting since then. E-mailed customer service on the 1st of July to ask what is happening. No reply. I understand they probably have a lot of orders but still this is very poor form.
6 July 2026
Unprompted review
Reply from Radley London
Thank you for your review,
We can confirm that, due to our recent sale, we have experienced a significantly higher volume of orders and customer enquiries across all of our Customer Service channels.
Please rest assured that our teams are working around the clock to dispatch all orders as quickly as possible. At present, we estimate that deliveries are taking approximately 6–10 working days (excluding weekends).
We sincerely apologise for the delay and appreciate your patience and understanding.
Reply from Radley London
We're so happy to hear that you found our website easy to use and comprehensive. We appreciate your positive feedback!
Really speedy delivery and as always…
Really speedy delivery and as always incredible quality products.
25 June 2026
Reply from Radley London
We're so pleased to hear you're happy with your order! Thank you for your wonderful feedback regarding our speedy delivery and incredible quality products. 💖
Simple online purchase
I usually buy from the shops- Cardiff and Bridgend retail outlet. But your website is so easy to use, clear definitions of items, straightforward checkout. So sorry that Radley may be no longer. Wishing everyone the best in whatever comes their way. X
9 June 2026
Reply from Radley London
We're so glad you found our website easy to use and appreciated the clear item definitions and straightforward checkout process. We truly value your continued support and kind words.
Reply from Radley London
Thank you for your wonderful feedback. We'll pass this on to our customer care team who will be very happy to hear it
Lovely little purse .Good quality and…
Lovely little purse .Good quality and design.So pleased with it.Thanks
9 June 2026
Reply from Radley London
We are so pleased to hear you love your new purse and its good quality and design! Thank you for taking the time to leave us this wonderful review.
My wife is very happy with the…
My wife is very happy with the purchase.
Very good service
8 June 2026
Reply from Radley London
We are so pleased to hear that your wife is happy with her purchase and that you received very good service! Thank you for your wonderful feedback.
Unquestionably well made product with…
Unquestionably well made product with exceptionally thoughtful design, the medium bifold wallet purse is at once playful and very functional. While providing plenty of space for cards, notes and coins, it is slim and compact enough to be held comfortably in a female hand, as well as fitting even in a small handbag. I would not had any other purse after discovering Radley's.
8 June 2026
Reply from Radley London
We're so happy to hear how much you love your bifold wallet purse! We truly appreciate your kind words about its thoughtful design and functionality. It's wonderful to know it fits perfectly into your life. Thank you for your amazing feedback!
Received my beautiful bag without a…
Received my beautiful bag without a dust bag. When I requested one be sent, I was informed that they didn't have spares. I don't want a spare, just the one it was supposed to come with. I have several other Radley bags and know how important it is to take care of them and store them correctly when not in use. The solution I was offered was to return the bag at my own expense from Australia and hope that the exchange item (pay for shipping again) would include a dust bag this time. Appalling customer service.
8 June 2026
Reply from Radley London
We are truly sorry to learn about your experience with the missing dust bag and the subsequent customer service interaction. We understand your frustration, especially given your familiarity with our products and the importance of proper storage. Your feedback is invaluable as we strive to improve.
Good quality items
Good quality items, well made and beautiful. I am very pleased with my purchase and I would recommend
8 June 2026
Reply from Radley London
We are so pleased to hear how happy you are with the quality and beauty of your purchase! Thank you for your wonderful recommendation.
Have always been a fan of Radley…
Have always been a fan of Radley handbags .I have a lovely collection of them in various sizes.Sad to see them go .Have bought some beautiful bags and purses might buy some more before they disappear alltogether.
25 June 2026
Reply from Radley London
We are so delighted to hear you've been a long-time fan and have such a lovely collection of our handbags! Thank you for your kind words.
Always good service and delivery
Always good service and delivery. Quality products and variety of colours and fabrics. So sorry you are closing down hope the new owners keep up your good work. Good luck to you all.
8 June 2026
Reply from Radley London
We are so grateful for your kind words and continued support. We're glad you've always been happy with our service, delivery, and the quality of our products. We truly appreciate your well wishes during this transition.
I love Radley
I love Radley, but unfortunately I had a poor quality bag delivered, waste of money, I wasn’t offered a refund or an exchange, giving the bag to a charity shop. Usually there bags are good quality but this one looked cheaper than primark.
4 June 2026
Reply from Radley London
We are truly sorry to hear about your recent experience with the quality of your bag. We understand your disappointment, especially as you've been a loyal customer. We appreciate you bringing this to our attention.
An all round great experience
Ordering online was quick and easy. The delivery lead-time short and the delivery carrier excellent. The product exactly meets my expectations on quality, design and green recycling. It was in the sale so I was also delighted with the significant price reduction!
25 June 2026
Reply from Radley London
We are absolutely delighted to hear how pleased you are with your recent purchase! It's wonderful to know that the online ordering process was smooth and that the product exceeded your expectations in terms of quality and design. Enjoy your fantastic new item!
I orderordersd two pairs of shoes and two…
I orderd two pairs of shoes and two bags very happy with all.
25 June 2026
Reply from Radley London
We are so pleased to hear you are happy with your new shoes and bags! Thank you for your wonderful feedback.
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