Radisson RED Reviews 

I stayed at this hotel and unfortunately left my Burberry jacket in Room 3117, with clear proof it was left there. I reported this immediately and spoke to the duty manager, Salman, on Sunday, who assured me he would get back to me. I received no update.
After chasing the hotel myself, I was later told the jacket had not been found. The lack of follow-up and poor handling of a serious issue is extremely disappointing. I am now left with no option but to consider legal action due to the hotel’s failure to resolve this matter.

Stayed in the Radison red London Twickenham. The toilet was broken and had excrement on the toilet seat. The Aircon would not cool the room down. there was a 15 minute queue for checkout the following warning due to inadequate staff. Very poor stay and poor customer service. When I contacted customer services, they asked me to bring photos with me when I check-in! Which clearly makes no sense considering I have already stayed in the hotel.

Patong Hotel dirty , staff are rude , had to change rooms 3 times in 24 hours and spent my birthday waiting for a telephone engineer. Worst service ever

I stayed at this hotel in Helsinki. The hotel is centrally located and stuff is really friendly. The food is good and rooms are very clean.I didn't like that they put me in a disabled room even though the room was booked a month earlier. The next day they gave me another room at my request. The ceiling in the rooms looks unfinished which was not visible in the pictures of the rooms that the hotel posted on its website.

Filthy dirty hotel

Awful and Inconvenient car park system. They do not facilitate the appropriate payment method, leading to an unjust fine. Whereas, the reception team are redundant, failing to take initiative. Reflects the hotels overall incompetence.
They fail to take considerate measures with guest visitors.

AVOID AVOID AVOID, rubbish customer service, rude, car was damaged, apparently this is a common thing, and on return despite saying they have cctv they said it’s nothing to do with them. Over booked parking, cars parked all over the curbs and driving around in an unsafe manor. Customer service very bad! They don’t answer the phone, and they are not helpful at all, over priced food which is very average. A lot of better places to stay. Advise any friends to stay elsewhere, strongly recommend finding other accommodation if your in the area.

A Truly Disappointing Stay – Unacceptable for a Hotel of This Standard

We are Radisson premium members and had high expectations when booking Radisson RED Glasgow for a very special event at the SEC, Ovo Hydro, and Armadillo between 25th–27th July, which brought in over 12,000 attendees. Sadly, not only did the hotel fall short of expectations—it became one of the worst hotel experiences we've ever had, and we weren't alone. Dozens of fellow guests shared similar frustrations.

Despite the hotel knowing months, more than any year, in advance about the scale and importance of this event, they inexplicably chose to host rooftop parties on the 9th Floor, starting Friday night, pounding music and bass through the entire building. The noise was unbearable—vibrations could be felt through our bed pillows on the 2nd floor. It continued until midnight, even though half the hotel guests were up for breakfast at 6:30am to attend the event.

When I phoned the night manager to ask why a rooftop party had been approved during such a critical weekend, I was told it was a mistake in the events management. That was Friday. Unfortunately, it happened again Saturday until 11pm, and even louder on Sunday night. Three consecutive nights of disrupted rest. There was no resolve offered other than a refund for a bad night's sleep. Money does not fix these problems.
Customers paid £180 (as an event discount) for comfort and service, we recieved none of this.

I even suggested to the manager that the rooftop bar might actually generate more revenue if left open for hotel guests to relax, dine, and unwind—instead of turning into a club-like venue that alienated paying guests. He agreed, surprisingly. Yet nothing changed.

To add insult to injury, our friends staying in other hotels wanted to come enjoy a drink or food at the SkyBar—but were turned away due to the blaring nightclub atmosphere. A real missed opportunity and a slap in the face to loyal customers.

This "nightclub" has also disturbed our friends during the night at the Hilton Hotel next across the road from the Radisson RED.

We’ve stayed with Radisson in other cities and had consistently positive experiences. We’ve recommended the brand to friends and family. But this Glasgow RED branch? A complete shambles.

Other unacceptable issues included:

No replenishment of tea, coffee, or water in the rooms. We had to chase reception daily to get basic hospitality supplies.

They ran out of bottled water, which is supposed to be complimentary for Radisson members.

A friend a few rooms away had a blocked shower, which flooded her bathroom daily. Despite reporting it multiple times, it still wasn’t fixed three days later. She had to use towels to mop the floor, then carry them down to the lobby each day to be replaced—because she didn't want to leave soaked towels lying in the room.

Matt, Jousef and Avinash were so welcoming and friendly, I arrived with 2 friends for the first time in Ireland and was so surprised by the hospitality offered by all of them, I would 100% come back based on their behaviour, thank you so much!

We booked early for 1 night early in May 2025. Cost for 1 double room £1??.00 We had to change the date. Then it cost for 1 night double room was £240. We got to the room, 2 cups of coffee, no little biscuit (you usually get them with your hot drinks, not a deal breaker but would have been more welcoming) nothing in the fridge. Not even a bottle of water. I had to ask at reception later at night for water to take meds.
Went looking for the bar and were told we couldnt use the downstairs bar as it was closing. This was just after 10pm.
They ushered us into a lift to the Sky Bar and it was so busy we couldn't get a seat. They kept pushing more and more people in until it was just so uncomfortable we had to leave and go to our rooms. So what could have been a nice night was spoiled by an early retreat to our rooms. (The rooms with the 2 cups of coffee and no bottles of water).
We had been treated like cattle for a whopping £240. We were with my son and daughter in law who had recommended the hotel. To say they were embarrassed was un understatement. We had friends stay in the Moxy on the same night and they loved it. We’ve been in Premier Inns and been treated better. The Radisson Red could learn a thing or 2 from the Moxy and the Hilton. We wont be back.

First time hearing about this hotel. I think it’s very unique and artistic and a great place to stop at. The check it went smoothly, the room is clean and non-smoking. The hotel has a restaurant and the add on breakfast has a good variety of things to choose from. The food does not hurt my sensitive stomach. The staff are very helpful and friendly. Even though the windows don’t open my severe allergies have not been affected. Everyone looks happy with their jobs and it makes a big impact on the week we spend with them. The only thing missing for a super long stay would be a microwave but again they have a restaurant open for breakfast lunch and dinner so food is always available & a snack shop. Very nice brand of hotel with a unique vibe and attention to details in their service. I highly recommend and look forward to seeing their other locations.

Simply outstanding experience.
Why?

Lobby was very nice.
I had two minor issues with the room.
What really annoyed me was that I cut my finger on a damaged cup, which I did not see and blood drained on the bed linen.
Next morning I had a flight and went.

What follows now is a showcase of truly outstanding guest relations management in hospitality industry which could easily be adopted by all those big chains out there :

I wrote an email (yes I was provided a real enail adress connected to the hotel in question !) expressing my annoyance and clearly expected no response or some automated bullsh** responder.

INSTEAD I got an instant answer from a Mrs/Mr Mariel (hope I may state the Name here !) - a real person a human being working inside the respective hotel and not sitting in a low budget centers elsewhere.

I got an apology that felt good because it definitely had no intent of playing it down or refusing responsibility.

To make sure they believed me and did not get fooled I sent a picture from my harmed finger.

AGAIN I got an instant apology from the same person PLUS a 50% refund of my room charge.
I rubbed my eyes, couldnt believe it.

Someone took my experience and my feedback serious and responded to it showing such great respect !?

Unbelievable.
Simply outstanding as my 30 years in tourism industry tought me otherwise so many times.

So what can I say ?

First of all. Thank you !
I hope that you share this case with all your staff and establish such a real highly valusble guest relations work all over your locations worldwide. Maybe you should engage the very person involved in this matter to support you with this.

Please also read the other sadly mostly negative comments here. It is not too difficult and surely to your advantage if you would really care as Mrs/Mr Mariel did for you.

People simply expect honesty and respect.

I am pretty much sure same as youself !

Radisson RED Liverpool!! ⭐️⭐️⭐️⭐️⭐️

Amazing service, location and rooms were fab! Staff were so helpful and lovely. Can’t recommend this hotel highly enough. Would defo stay here again when Liverpool way!

No free orange juice or apple juice… really think I’m about to pay 3 dollars for a cup that isn’t even the same size as a soda? Gotta have some free amenities in the hotel

I became a member and booked 2 rooms including breakfast. They charged me again for breakfast and I mentioned this when checking out. I was refunded for one breakfast but not the other 2 so I basically paid twice. We came back after an event and I am disabled. I wanted a seat before we went up in the lift. We were only chatting amongst ourselves. A young man asked what we did as the avent was cancelled. We only laughed and the woman security said I could have you kicked out. We were like why we have not done anything. I wish I had seen the cctv the next day. As she had friends and showing off. I phoned emailed about the price being charged but no reply. Very disappointing. I was looking at there hotel in turkey and thought no. I am not giving you my money again

Super! Glasgow Red Sky Bar!
Some Staff work extremely hard to deliver services to customers! A real credit to themselves!
They deserve good tips!
Our group quickly identified that they were understaffed, we waited 30 minutes before our orders were taken.
Enjoyed the chat and views of the city!
The food was fresh and presented well!
Cocktails nice!
Been to this venue several times and always a pleasant atmosphere!
Kennedy Family 👍😊

Brand new Radisson red in Galway , Ireland. Spectacular hotel, exceptionally good sleep (quiet room, perfect mattress, sheets, pillows) excellent batch/toilet/shower. Superb quaint day restaurant, and top floor gastrobar. The staf had spectacular manners - extremely well trained, mannerly, courteous and hospitable. we were ther 7th customers, (and our daughter their 1st child) to check in. It was my birthday and they knew how to make it special too, thank you Radisson Red Galway! True professionals. We are sold, will return to the them as our 1st choice in Galway.

Re: Raddison Red Heathrow. Issue with maintenance noise on the roof and we were on the top floor. Woken up at 7AM to contractors working. When I asked to speak to a Duty Manager when we went for breakfast around 9am no one was available. Asked again for a Duty Manager at checkout just before 11am, told someone would be 2 minutes, then 5 minutes, and then more than 10 minutes had passed and I got tired of waiting. Extremely poor that when you want to speak to a manager no one is available. I have tried to email the hotel directly since but no response. I have emailed Radisson Customer Care but they’re not interested as it was booked through a third party. I think that just speaks volumes for their interest in service. Don’t expect any help or support if your stay doesn’t go as expected. Not impressed by the unexpected service charge at the bar. Would not recommend Radisson Red, or Raddison as a whole now, based on this brand damaging experience.

Do not go there! We visited in August and were double-charged. To this day, we haven’t received a refund or any response to our emails. As VIP members, we’ve never experienced customer service this poor. A lot of feedbacks are the same. This is a fraudulent scheme with a rigged machine designed to take your money. It’s impossible to communicate directly with either Radisson Vienna or Radisson Group support. The only option is to submit forms that they just forward to Vienna, with no follow-up. Despite being VIP clients, no one is listening or helping us. Even the call centre for vip members is a fraud, we can never ever make a phone call there. This group is the worst hotel experience I’ve ever encountered.

Esraa in central reservations made my experience so great, she was unbelievably helpful and accommodating as I had left my booking to the last minute. She did everything she could to make my experience much more smooth sailing, and so very helpful and nice. Thank you Esraa, the world needs more people like you ;-)!