RADIO TIMES Reviews 

240
TrustScore 2 out of 5

2.1

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Review summary

Created with AI, based on recent reviews

Evaluating 127 reviews, most reviewers were unhappy with their experience overall. Many customers frequently encountered issues with delivery, noting that magazines often arrived late, were missing, or were not delivered at all, making the subscription impractical. People also reported extremely poor customer service, describing it as unhelpful, unresponsive, and difficult to reach. Furthermore, obtaining refunds proved to be a significant challenge for consumers, who often struggled to receive their money back or were offered credits instead. However, some customers appreciated the magazine's content, enjoying its details and sections like puzzles. A few also reported eventually receiving their requested refunds or experiencing efficient customer service in certain instances, despite the overall issues.

What people talk about most

Subscription

Consumers find subscription experiences to be ambiguous, with many long-term subscribers expressing... See more

Delivery service

People report negative experiences with delivery service, with many reviewers consistently highlighting... See more

Customer service

Clients share negative opinions on customer service, with many reviewers describing it as abysmal, shocking,... See more

Refund

Reviewers express widespread dissatisfaction regarding refunds, with many reporting significant delays and... See more

Product

Customers had ambiguous experiences with the product, with many expressing frustration over delivery issues... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I have had Radio Times on subscription for several years, with only the occasional missing copy (when an extra week would be added to my account). But since November 2025, I have missed 3 issues. La... See more

Rated 2 out of 5 stars

The layout/ design / quality deteriorated over the last 12 months and it feels cheap compared to previous editions. Postal delays are not their fault but it makes it hard to justify the subscription.... See more

Company replied

Rated 2 out of 5 stars

Fed up with late and missing editions so considering cancelling my subscription. I often don't receive until the Saturday or the Monday or don't get at all. Sending a replacement for a missing editi... See more

Rated 2 out of 5 stars

I’ve had a subscription for the past 30 years and there was no problem until this year. I have had to contact you three times this year because the RT failed to appear.

Company replied


Company details

  1. Media Company

Written by the company

Whether in print or online Radio Times is the best place to discover the best programmes, films and podcasts to watch or listen to, with daily recommendations from our team of experts — plus a dedicated section on what to stream on Netflix, Amazon Prime Video, Disney+ and many more. Never miss a moment, with easy-to-use listings across over 100 channels. Enjoy exclusive interviews with the biggest names in broadcasting. Plus, test your knowledge with access to puzzles and crosswords. We have a website www.radiotimes.com , A What to Watch app, a weekly magazine available in stores or you can subscribe. We have a Radio Times Shop that has special offers and products from the magazine. For SUBSCRIPTION queries please visit www.radiotimes.com/contact-us and use the HELP button in bottom right corner or you can call 01233 560607 (Mon-Fri 9am-5pm) If you have any editorial queries or comments on the magazine, website or apps contact feedback@radiotimes.com


Contact info

2.1

Poor

TrustScore 2 out of 5

240 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 44% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.1

All reviews

(240)

128 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Rubbish

Rubbish! There was nothing wrong with the old one! The new one is SO slow and not at all user friendly. Come on RT, revert to normality!!

30 April 2022
Unprompted review
Rated 1 out of 5 stars

I give up!

I give up!! I’ve always used the Radio Times website but won’t be using it anymore. It’s slow and nowhere near user friendly as it used to be. Why try to ‘fix’ something which isn’t broken.

24 April 2022
Unprompted review
Rated 1 out of 5 stars

A Poor Effort - A Decent Website Ruined

Who was responsible for changing the Radiotimes.com website? Used it for the first time and can't understand why it's been made more inconvenient to use. I now need to click on a programme to get more information, instead of just hovering over the programme title. Then I can't go back to the view of programmes without having to click a back or forward arrow.
The website is so clunky and is very amateurish with numerous faults.
A poor effort, why wasn't it tested before release?

5 April 2022
Unprompted review
Rated 5 out of 5 stars

New Lives in the Wild

If you want pure escapism from this modern material world,then watch New Lives in the Wild!!!I look forward to this every week to do just that,and to hear why people decide to do this.They say "Everyone has a story"and this is is so true!Ben Fogle shows real empathy and enthusiasm to these wondrous souls.I find watching these people inspiring and thought provoking....to think outside the box and to follow a dream.It sets me up up for the week and I have recommended it to many friends and family.I say "Go for it!!!"

1 April 2022
Unprompted review
Rated 1 out of 5 stars

I have been very patient

I have been very patient
I hoped the online Radio Times would eventually see sense and re-vert to the old version which was well laid out and had what I wanted in a TV guide, I was wrong.
They still have not sorted this so called up-grade out and I will wait no more for them to see the error of their ways.
I have now got my listings from TV guide and am very pleased.
Many, many people are doing the same

26 March 2022
Unprompted review
Rated 1 out of 5 stars

Upgrade is AWFUL!

The new upgrade to the listings page is dreadful. To name a few things: 1) Each time you open the page your channel selections have gone back to ALL and you have to click 'reset'. What is the point! 2) The previous version allowed you to hover over a programme and a pop-up gave you brief details with the option of more. 3) The font/colour/general image of the page is bland and unattractive... Not a fan! Please change it back.

26 March 2022
Unprompted review
Rated 1 out of 5 stars

Problem with non delivery of Radio Times

I take the Radio Times on subscription. The magazine for week beginning 19th March 2022 has not been received by myself nor my neighbour in WA15 postcode area. Copies are on the supermarket shelves though. It is now Wednesday 23rd and the post has been delivered but the copy for wb 26th March not been received yet either although there are x2 days to go this week. Subscription extended by 1 week so far after complaint. The service is not good enough!

23 March 2022
Unprompted review
Rated 1 out of 5 stars

One expects a period of adjustment to…

One expects a period of adjustment to an upgrade but this one appears to be quite astonishingly ill thought out in all respects - even without the frequent server errors. Hope it will be revised in the near future. Otherwise no-one will see those annoying adverts.

22 March 2022
Unprompted review
Rated 1 out of 5 stars

Terrible "upgrade"

Terrible "upgrade" removing most of the useful information - like digital channel number - and making a personal selection of channels very difficult to maintain. Hovering over a programme has also disappeared, now you have to click onto the transmission, and then it is not so easy to move onto another.

16 March 2022
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible. Cannot save prefrences for the next day. No channel numbers. This is hopeless. Please revert to the old system.

16 March 2022
Unprompted review
Rated 1 out of 5 stars

Out of times

God, what a mess! Overlapping programmes - click on this try to get rid of that! Is there another tv programme website? Times up radio times!!!!!!

16 March 2022
Unprompted review
Rated 2 out of 5 stars

Absolutely awful

Absolutely awful, dreadful to use certainly not user friendly for me. Apparently I am not alone, other reviews are not so good. I will certainly be finding a better alternative.

16 March 2022
Unprompted review
Rated 1 out of 5 stars

Absolutely dire!

Absolutely dire!! Who on earth decided to mess with this site is an idiot! Cannot be bothered to use this dreadful site now. Only one question, WHY???

15 March 2022
Unprompted review

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