Racing Planet Deutschland Reviews 2,786

TrustScore 4.5 out of 5

4.7

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Rated 3 out of 5 stars

It took a week to receive my order which it was mentioned that it takes 1-3 days, and the more important thing that i ordered the front brake pads and i received the rear pads which its not the same..... See more

Rated 5 out of 5 stars

Hi Good day I had placed order number 2025083135128. But products I didn't receive yet in .it was to be delivered in Sweden. I sent several emails regarding my order but I didn't hear from you.kindly... See more

Rated 5 out of 5 stars

brilliant team got new crank friday running friday what can i say guys top team i take my y fronts off to you top shop for parts and good service thanks mick

Rated 5 out of 5 stars

Good prices in comparsion to "local" business. Fast deliveries (to Sweden). Superb costumer service. Without hesitation they sent me a replacement for a part that was broken at arrivel.

Company details

  1. Motor Scooter Dealer

Information provided by various external sources

Einer der führenden Online Shops für Roller & Moped Ersatzteile, Tuning und Zubehör. Versand an Privatkunden und Werkstätten. Teile für über 1000 verschiedene Roller, Moped, Maxi Scooter und Quad Modelle.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 90% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

I had a terrible experience when i…

I had a terrible experience when i ordered my exhaust i waited a week and they haven’t sent me any delivery number just the order confirmation when i write support they dont write back so my 300 eur order is just lost at this point please email me the shipping number and ill consider deleting this review

13 August 2025
Unprompted review
Racing Planet Deutschland logo

Reply from Racing Planet Deutschland

Thank you for your feedback. We’re truly sorry to hear about the problems you experienced with your order.

We take your complaint seriously and want to resolve it promptly:

We will immediately check the status of your shipment and our correspondence with support.
We will provide you with the tracking number and an updated delivery status as soon as possible.
If the order has been lost, we will quickly determine a solution (reshipment or refund).
Please contact us directly at service@racing-planet.de with your order number so we can assist you promptly. We value your patience and want to restore your trust. If we resolve this issue to your satisfaction, we would welcome a re-evaluation of your review.

Rated 5 out of 5 stars

Hi Good day I had placed order number…

Hi Good day I had placed order number 2025083135128. But products I didn't receive yet in .it was to be delivered in Sweden. I sent several emails regarding my order but I didn't hear from you.kindly look into the matter and inform me ASAP

12 August 2025
Unprompted review
Rated 1 out of 5 stars

Unprofessional and Completely Disorganized – Avoid This Seller

My experience with this company was extremely frustrating and disappointing. I placed an order and waited patiently for almost two weeks, only to receive vague, copy-paste replies with no real information. When I asked for a delivery update, they simply told me I could cancel the order — as if that was a proper solution after such a long wait.

What’s worse is that they seem to have no idea where their products are coming from, who is producing them, or when they will receive them. It feels like they are just trying to sell something without having any real control or knowledge of their own supply chain.

This kind of behavior is not just unprofessional — it shows a complete lack of responsibility. If you care about reliability and transparency, I strongly recommend avoiding this seller.

2 July 2025
Unprompted review
Racing Planet Deutschland logo

Reply from Racing Planet Deutschland

Dear Customer,
We are very sorry to hear that you are not satisfied with your order. We would like to take this opportunity to find out where things went wrong. Please provide us with your order number. Send it to our support team via email at service@racing-planet.de.
We apologize for the inconvenience and thank you for your support.

Kind Regards,

Racing-Planet

Rated 5 out of 5 stars

Good prices in comparsion to "local"…

Good prices in comparsion to "local" business.
Fast deliveries (to Sweden).
Superb costumer service. Without hesitation they sent me a replacement for a part that was broken at arrivel.

4 November 2024
Unprompted review
Rated 1 out of 5 stars

Package has not arrived ..

Package has not arrived me. Where did you send it?

27 March 2024
Unprompted review
Racing Planet Deutschland logo

Reply from Racing Planet Deutschland

The number you stated is not an ordernumber from us. That's why we can't look into it. Please contact the support on our website. We will find your order in no time.

Rated 5 out of 5 stars

Fast delivery and order was what I…

Fast delivery and order was what I expected. They kept me informed on a constant basis. This was my first order with them and I will be using them again. They followed up when parcel was delivered to see if I was happy with the item.

4 January 2023
Unprompted review

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