Quoteline Direct Reviews 

We needed to set up insurance cover for our campervan and were referred to Gallaghers by our previous insurers, LV. We spoke to Noah Gilligan who talked us through the quote and took time to make sure that the levels of cover were right for us. We arranged a call back 2 days later to give us time for consideration. Noah called as promised and we arranged the cover over the phone. He was friendly and clear and he even managed to get us a slightly lower price.

Very polite and helpful, phoned me back on the day arranged, talked me through my policy which was very helpful.
Marilyn Briggs

First contact with company was an abrupt and rude call handler for what was possibly a new customer.
I decided to take a break and phoned back, got a different call handler who was fantastic, and knew his job.
He was courteous, polite, clear, respectful and explained all the information clearly and professionally.
He even managed to get me a better deal for cheaper insurance, by putting in my details correctly. Now there’s a thing!

Contacted Gallagher Insurance where we spoke with Noah Milligan. Excellent customer service who was really helpful and knowledgeable! Thank you Noah 👍👍

Spoke to a lovely advisor. Really helpful.

Tyler was efficient professional and friendly. Excellent.

Great customer service 👍 credit to his team

Looking ahead

SARB team were friendly, polite and on time.
Brilliant 👍

Moving Campervan insurance from LV , Noah was exceptionally helpful in sorting the details and obtaining a competitive price for us.
I'll be giving him a call when other insurances become due

Quoteline Direct is dreadful.

You cannot do anything yourself without being charged. Every tiny amendment comes with a fee, anywhere from £2 to £60. When I challenged this, the agent actually said that without these charges they would be out of a job. That tells you exactly how this business operates.

Trying to cancel is no better. You are charged to leave, then they find ways to add even more fees on top. It feels deliberately obstructive.

They bombard you with emails pushing you to renew, something you can easily do online, yet for anything remotely useful you are forced onto the phone. And that is where it becomes painful. The call handlers sound extremely elderly, slow, and disengaged, clearly reading from scripts with no urgency or ownership. Simple tasks take far longer than they should.

The whole model is built to look cheap upfront, then quietly extract money through constant add-ons.

I am genuinely relieved I never had to make a claim, I expect that would be a nightmare.

Avoid.

Oliva was amazing & a great asset to your team, she made me feel completely comfortable & got what I required for done immediately..

One of the best call center operators I have encountered.
Understood the problem, made phone calls and enquiries and got to the bottom of a complex issue.
Then phone me back the next day with all answers.
Find more girls like her

Noah was extremely helpful, courteous and professional. He took me through the insurance step by step to ensure that it suited our needs. I was happy with the price quoted.

Great company

I Spoke to 2 customer service ladies today , Mia & Jeorgia . Both really polite & helpful agents and provided myself with all the information needed and updated everything really efficiently. I did get myself in a muddle with a couple of things, but they was on point and all sorted.
Thank you Ladies
Kelly
Titan Roller Shutter Doors Ltd

I have dealt with many companies over the years and Ange Booth really stood out in terms of her customer service. I cannot recommend her enough!! She went above and beyond so sort out my issue, she really stands out as an exceptional lady, you are very lucky to have her there! We need more people in the world like her. She truly cares and was so diligent and professional in her outreach, managing to resolve my issue successfully. Thank you Ange Booth - anyone who gets her on the phone is very lucky indeed!

Clear concise and professional help from Jeorgia.