quooker.ie Reviews 

1,003
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 293 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for being punctual, knowledgeable, and extremely helpful during routine maintenance visits and new installations. Many consumers highlight the exceptional quality of the taps and note that customer support provides quick, effective solutions. Some reviewers were not happy with the product, mentioning unexpected leaks, faulty parts, or frustrating mechanical issues with the taps. A few customers also noted disappointments regarding the sparkling water quality not meeting expectations and confusing maintenance requirements. Others expressed frustration regarding unexpected repair costs or complications when dealing with malfunctioning components.

What people talk about most

Service

People report overwhelmingly positive experiences with service, highlighting prompt responses and... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, punctuality, and... See more

Product

Consumers find the product to be an essential and brilliant kitchen appliance, praising the high quality and... See more

Quality

Reviewers highlight positive aspects of quality, expressing high satisfaction with the brilliant products and... See more

Customer service

Clients share positive opinions on customer service, highlighting first-class support and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I got a quick response to my service request. Ryan, their service engineer contacted me the day before the call to give me a time of arrival. After his survey he quickly identified the fault and offe... See more

Rated 5 out of 5 stars

I booked a service and had to postpone it twice. There was no problem whatsoever booking a new date each time. Then the engineer Ryan arrived exactly on time on the day. He sorted out a small issue... See more

Rated 5 out of 5 stars

We have had our Quooker tap for a number of years now and can’t imagine life without it! The boiling water started to run slower from the tap and it was becoming dangerous as the water was splash... See more

Rated 5 out of 5 stars

Experienced some issues recently after 5 years with my Quooker tap. Customer service arranged a service within days. Ryan contacted me in advance to schedule a time that worked best for me. He ar... See more


Company details

  1. Kitchen Supply Store

Written by the company

A true revolution ... Quooker: the world's first and only true 100 degrees boiling water tap that immediately dispenses boiling water, filtered chilled and sparkling water. Tap on the worktop, tank underneath. A 100% Dutch invention taking over the world. Quooker have operated in the UK since 2006 and this is where the journey began.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(1,003)

289 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic and professional from initial…

Fantastic and professional from initial contact. Daniel responded immediately to emails and Jason was efficient and informative. He was very professional and polite and even put everything back in the cupboard when he was finished.
Highly recommend.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Professional and helpful!

Ryan visited this morning to install a new tap and boiler and delighted me by saying the tap only needed fixing and had it done in no time. Very professional and helpful. Thank you Ryan!

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Combi Tank Leak

From initial contact by email to the service call today Quooker exceeded expectations. From the initial contact advice was given on the repair but with the alternative more cost effective option of incorporating the repair with a service call. I was kept fully informed of appointment time and the engineer Bryan Haberlin arrived a few minutes early. From the moment Bryan arrived he was pleasant and professional. He explained what was wrong and what he would be doing to fix the issue. When he was finished he again went above and beyond and because I had had a recent injury reassembled the cupboard shelving where the tank is installed. Thanks again Bryan…

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service as usual.

Ryan arrived on time to service our tap and descale the tank and more, and the whole experience was excellent. He was punctual, professional, and explained everything clearly. The work was carried out efficiently and left everything clean and tidy. Excellent service as usual from the guys at Quooker Ireland. Can't fault a thing.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

All went very smoothly

Selection, sale and installation all went very smoothly. I would recommend going to the showroom in Ballsbridge to help select the best Quooker for your needs.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Gheorghe came and serviced our 9 year…

Gheorghe came and serviced our 9 year old quooker Tap. He was outstandingly helpful mannerly and professional. 🌟👏 He went the extra mile, and left the tap working perfectly, and the place was left spotless. He is a gentleman. A pleasure to meet too.
We can’t recommend him enough! He was outstandingly professional.
Thank you Gheorghe.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Top notch experience

Quooker is an outstanding product, but what sets this company apart is the customer focused sales and installation staff, no doubt helped by superb training and management guidance.
In particular, Caelan and Jason get 10/10 !
Well done guys, and take a bow.
With this reputation, your company is going to win even more market share 🙏

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Very professional company.

Very professional company but easy to deal with. You get a very helpful time window so no staying in all day.Bryan who called was extremely pleasant and knowledgeable.
Diagnosed and sorted a complex enough issue. Left a very satisfied customer.

19 February 2026
Unprompted review

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