MY COMPLAINTS HAVE NOT GONE UNANSWERED. WHETHER COINCIDENTALLY OR NOT, THE FEES THAT I WAS COMPLAINING ABOUT HAVE DISAPPEARED AS OF MY LATEST STATEMENT. THANK YOU VERY MUCH FOR TAKING THE TIME TO INV... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First and foremost the steps were explained where I understood the process, so I won’t be left in the dark. If I didn’t understand a process, it was explained to me, and everyone was really helpful, a... See more
I am so grateful for all your knowledge, experience. I don't think anyone else would of worked with us and got our loan funded so quickly. Thank you, Leon Burgman and your amazing support staff. I... See more
fast response... many credible options... within one hour i had tentative approval and the proceeds were funded within 5 days... rather amazing, but the associates from all the companies were knowledg... See more
Company details
Written by the company
Welcome to the NEW Quicken Loans, the cutting-edge online marketplace transforming the way you find financial providers. On November 1, 2023, Quicken Loans came under the control of LMB OpCo, and is now a financial marketplace platform connecting customers with a wide range of services, including mortgages, personal loans, home services, auto loans, and more. Our passion lies in simplifying the process of choosing the perfect solution for your unique financial needs, and we've made it our mission to empower you with the information you need to make confident decisions.
Contact info
12181 Bluff Creek Drive, Suite 250, 90094, Playa Vista, United States
- customercare@quickencompare.com
- www.quickenloans.com
4.1
Great
21K reviews
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I reached out online to Quicken Loans…
I reached out online to Quicken Loans as they were highly reviewed in a Forbes article I read. Almost immediately several companies reached out to me and I was able to move forward with Mission Loans. The team there (especially Gil and William) were amazing partners! Highly recommend.
7 April 2026
Don't wait till the last minute as I did but God will not put on you more then you can bare
It is a blessing to be able to participate in this program Derrick Thornton
13 April 2026
Unprompted review
MY GREAT EXPERIENCE WITH QUICKEN LIAN.
What made my experience with QUICKEN LOAN A JOY!! THE PEOPLE!!plan and simple. The people.
13 April 2026
First and foremost the steps were…
First and foremost the steps were explained where I understood the process, so I won’t be left in the dark. If I didn’t understand a process, it was explained to me, and everyone was really helpful, and I appreciate that.
2 April 2026
I have been working with Lance in…
I have been working with Lance in California, and he has been extremely informative and patient with me.
28 March 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
DO NOT HESITATE TO CONTACT THE COMPANY THRU THIS VENUE. THEY ARE WATCHING.
MY COMPLAINTS HAVE NOT GONE UNANSWERED. WHETHER COINCIDENTALLY OR NOT, THE FEES THAT I WAS COMPLAINING ABOUT HAVE DISAPPEARED AS OF MY LATEST STATEMENT. THANK YOU VERY MUCH FOR TAKING THE TIME TO INVESTIGATE AND CORRECT THEM. I AM SURE THAT THE COMPLAINTS MADE BY ME HAD MULTIPLE REPERCUSSIONS UP AND DOWN THE CHAIN OF COMMAND. SOMETIMES YOU HAVE TO SHAKE UP THE TROOPS. THANK YOU.
1 April 2026
Reply from Quicken Loans
Hi! Thank you for reaching out. I am sorry you had a poor experience with one of our providers. As of 2021, Quicken Loans is an online information resource. All loans or financial transactions are serviced by Rocket Mortgage. If you need further assistance with your Rocket loan, feel free to reach out to Rocket Mortgage’s support team. They’ll be happy to help with any additional questions you may have.
Today, Quicken Loans serves as a platform to help inform and connect our clients with lenders who meet their various needs. If you’re looking to get connected with a lender, or to learn more about different loan options, come visit us at www.quickenloans.com.
Inexcusable increase
I talked to NUMEROUS people at least 5, to see why my mortgage went up 200.00 per month . This is ridiculous, its always gone up 40 to 50 dollars because of taxes or insurance. This is really not a good time to increase it that much. All the people I spoke to couldn't answer why only that my insurance went up. Ok yes it went up NOT 200.00 a month !!!! Never heard of such an increase ever !!!
So because of Your lack of paying attention to my account I'm paying for your screw up !!! I'm not happy !!
2 April 2026
My\nRoof is in an old room and knees place in some of the inside needs as well.Thank you
Call sandinman, Crawley.
8 April 2026
Unprompted review
Eric has been wonderful throughout this…
Eric has been wonderful throughout this whole process. Very supportive.
28 March 2026
Polite and courteous
Polite and courteous. Low pressure not a lot of constant phone calls. Communicated and explained everything very well. Would highly recommend.
28 March 2026
Never got loan yet
3 April 2026
Unprompted review
Reply from Quicken Loans
Hi Brenda! Quicken Loans serves as a platform to help inform and connect our clients with lenders who meet their various needs. We invite you to come check out our website at www.quickenloans.com. Whether you're looking to get connected with a lender, or to learn more about different loan options, we're happy to help. Once you've had a chance to get acquainted with us, please provide us with an updated rating based on that experience.
Very helpful easy to understand
4 April 2026
Unprompted review
Too may calls and texts
As soon as I hit submit my phone started getting bombarded by calls and text messages. I was just trying to look at rates on their website not get intense pressure from tons of companies.
31 March 2026
Reply from Quicken Loans
Hey Ashly. We're sorry to hear you are having an unwanted experience. Quicken Loans works hard to match our clients with financial providers for each situation a client may be facing. Our records show that you completed this process requesting to be contacted by our provider network. Our hope is that when these providers contact you, you're able to get the most information possible to find the best financial product and company for you. That said, we'd be happy to remove you from Quicken Loans communication. If you would like to proceed with this, please send us an email to customercare@quickenloans.com with your phone number and/or email address, and we can take care of this request. Thank you!
Youare the best
31 March 2026
Good company.
I would like to see that Rocket Mort. DOESN'T sell the mortgage again!
28 March 2026
Unprompted review
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