Quarto e Quartos Reviews 263

Really poor quality of service.
In the middle of the stay, they've decided to stop cleaning common areas, as "to keep everything clean, it's better to make people clean after themselves" (it wasn't better, and only led to conflicts).

The fact that they were not responsive to issues like poor internet quality shouldn't be even mentioned. One time they've without explanation turned off electricity for the entire apartment, to resolve conflict with one of the tenants. In the middle of pretty chilly winter.

And also, you can probably forget about the security deposit. They've blamed some minor wall damage left by bed and wall, on me, as a reason to take entire deposit. Honestly, hope someone will sue them one day.

They are just abusing poor situation on Lisbon housing market, most of the rooms, in 2 of their apartments I had displeasure of visiting, were worth half the price.

THE WORST AGENCY, They are scammers, first they offer you an apartment with expenses included and then they charge you absolutely for everything, they deceived me when signing the contract and did not return the deposit, they threw me out of the room yelling at me the very day I told them that the I left them, they are shameless and everyone who passes through those rooms should take legal action against them. DO NOT EVER TRUST THIS COMPANY

The worst agency to ever exist! They will treat you with NO respect, call you a liar, put you in a house with bed bugs, threathen you via email and never return your deposit. It's better to be homeless than paying them any money.

If I could give zero stars, that’s definitely what they deserve, but unfortunately, the minimum is 1 star. My girlfriend and I stayed in their room for 3 months, and from start to finish, everything was a nightmare. I strongly recommend not doing business with this company. The place we stayed had no elevator, and the stairwell was full of cockroaches, this was my first impression. After signing the contract and moving into the room, they started finding reasons to charge us small extra fees, which we agreed to and paid.

Also, despite looking decent in the photos, the window latch didn’t close, the door handle, closet, and drawer were broken as well. The most important issue was that the window wouldn’t close, so there was no privacy in the room, and anyone could see inside. I mentioned that this was a serious issue and that we couldn’t feel comfortable in the room, but it wasn’t fixed for the entire 3 months. We had to use a blanket to cover the window. When we first moved in, our roommates told us how greedy the company was and warned us about all the extra fees they had been charged. I can't tell you everything they shared, but the stories were unbelievable. For example, the company had installed drain strainers, and when they came loose while people were washing dishes, they charged every room 150 Euros, even though the strainers cost just 7-8 Euros from a Chinese market. After hearing all this, we started being extra careful, taking photos of everything and avoiding using any of their items.

For the first two months, we paid the rent on time and in full without any issues. But in the third and final month, they asked for an additional 15 Euros per month for the mini fridge I owned. We agreed and paid the total of 45 Euros, and moved out on the scheduled day. When I asked about the deposit refund, they said it would take some time. We waited, and in the end, they refunded the deposit minus 50 Euros. They claimed they were holding the 50 Euros and would pay it after receiving the final utility bills. Of course, as you might expect, they never paid it back.

A month and a half later, they responded, saying that in August we had supposedly used more electricity and water, despite my girlfriend being abroad for 10 days and me staying alone in the room. They asked for an extra 15 Euros from every room. Of course, we hadn’t done anything different in August than in previous months, it was just their way of avoiding refunding the deposit. In the end, they never paid it back.

If you do business with this company, don’t expect to pay the prices you see at the beginning. You will definitely end up paying more. I can guarantee it. They are not a company with good intentions or a focus on customer satisfaction; they are always trying to figure out how to take more from you. But it's your choice, I’m just giving you a heads up.

Best regards.

The company totally established to rub people. Especially the Erasmus students and young people are in target. There are few 5 start reviews, totally they are lie and false. Before rent, just read the reviews and only thing you can do is run away. These people put a bad reputation for Lisbon and totally for Portugal in foreigner people mind, and I don't know, how they are telling their families and friends that are acting like a thief and they are rubbing people. Unfortunately, because of these people and bad experience with them, whenever I am meeting a Portuguese language person (of course all people are not bad), automatically I feel scare and I am ignoring that person. It's really shame there is no rule to stop them.

So, worst experience ever! Dont recommended it! scammers and liars. They illegally robbed me of my deposit (€300), when they accused me of bringing bedbugs into their apartment, despite the fact that they had been there for a long time before me. they didn't even return the deposit (€50), which is required to be returned. The mattresses were worn out, Landord was totally rude and intolerant. He robbed my roommates of another €300 because they smoked on the balcony, even though no one warned them not to do it. Unprofessional approach and robbing students, young people and clients.

The experience was good, and they gave back my deposit within 1 week after I left. The staff is really responsive and they always reply to you. You just have to take pictures of the room once you begin and make sure that everything is the same way when you leave. I would recommend this company to have a good and safe stay

Contrary to the terrible feedback I have seen here, I had a truly great experience! I had a short stay of 1 month (Aug 2024) at Avenida Rovisco Pais 12 and loved it there. The staff were very prompt and responsive via email. The check in process was pretty smooth and Bruno (the guy who checked me in) was very helpful. My room was comfortable and the housemates were quite pleasant. The location was pretty great too and I got my deposit back within a week of moving out. My only issue with the apartment was the fact that my room was on the 4th floor and there was no elevator. Nevertheless, I really did enjoy my stay.

I do not recommend!!! After 2 month of moving out I still didn't get back my deposit! They trick you into paying for every damage, even the ones that you didn't do!

They are nothing but rude scammers.

They stole my deposit, threw me out (after threatening with stealing my stuff if I did not leave, and since my computer alone is worth more than these scammers entire existence I was happy to leave). After I left they tried to send me invoices.

They prey on vulnerable people and have invalid contracts that goes against the Portuguese law (especially when it comes to cancellation/notice times).

What else? Yeah, they have giant, visible bed bugs that roam around the rooms in broad daylight (which tells you have bad their bed bug infestation is). I have pictures and videos of the bed bugs, which I would have liked to upload to this review. I also had to experience someone breaking in and stealing stuff from other peoples rooms, as well as someone trying to enter my room in the middle of the night.

This was a horrific and filthy experience, and as someone mentioned before, it is better to be homeless than to rent from these ''people''.

My only advice is to leave immediately, block them and never look back - karma will get them sooner or later.

HORRIBLE SERVICE AND RUDE STAFF MEMBERS

My son rented an apartment for three months. He moved out in April. We are still fighting for his security deposit. They keep on adding unknown amounts and when we do follow up, we no longer getting responses.

Invoice-Receipt Rendas/23736 | 27-05-2024 & So called April Expenses.

Please do not book with them.

The room was clean when I checked in, contrary to what the review says here, I have received my deposit in full.

Their apartments are always extremely dirty with mold sightings and parasites walking around the house that they will fully blame you for despite the poor conditions they left you with. The power will go out every few months and sometimes an alarm would beep for the entire night and they would do nothing about it.

They’re very rude, especially the landlord that is a complete thief, and there was this one time they emailed us calling us pigs with a picture of feces in the apartment toilet. Genuinely, who even thinks of taking a picture of that and sending it to everyone that lives there?

Don’t believe the photos, they take them at very specific times during cleaning days to trap you in. Please save your money for some place with minimum decency.

It’s hard to take them into justice when these criminals take all the money they can from you and then quit calls and run away. STAY AWAY FROM THEM, ITS NOT WORTH IT AT ALL!!! WORST COMPANY EVER!

Do not rent here! After I moved in and a month later they wanted to charge me 20 euros more, I told them they were confused and look at their response:

"Olá,!
The only confused person here it´s always you.
And also a LIAR.
Scumbag."

Service crap

I had the worst experience with this company, luckily I booked the room through an intermediary so I was able to get refunded of the high deposit and rent that I had already paid. The email exchange with the company one week before moving in the room was horrific! They are so unrespectful and avoid answering to my clear questions. They advised me last minute that I would need to stay for some undefined amount of time in another house and when confronted on the reason and the period that this would take they said that it was better to CANCEL the reservation, reservation made for almost one year! After that they were totally unresponsive to my emails and my calls and I just had to cancel the reservation and find myself with no home just one week before moving to Lisbon. Do never book anything with this company, they are a shame

Quarto e Quartos is exemplifies exceptional professionalism and meticulous attention to cleanliness. Their well-structured and organized approach ensures a seamless and efficient experience. Highly recommended for their outstanding service and commitment to excellence ...Thanks for them

This company is a complete scam! They blame you for damages that you didn't do in order to keep your deposit and during your stay they try to charge you or fine you for EVERYTHING. They threaten you through emails and when you try to call them they don't answer.
AVOID at all cost!

Horrible agency: these people have a ton of rooms around the city and they can afford to keep them in very bad conditions and exploit people who live in them. They will find any excuse to charge you extra. I lived in one of their apartments for one year (sept 2022 to June 2023) and for the whole year we had: the kitchen window broken, a broken toilet seat, mold on the bathroom walls that ultimately caused the whole countertop (ceiling) to fall down on someone that was showering, termites in the wooden floor.
This is the answer I received when I sent them the pictures of the destroyed bathroom:
Olá,

Your analysis of the situation is laughable, it shows complete ignorance.
Thank you for the laugh.

Paulo - Manager

We waited one week before we could use the shower again and there was one shower for 7 people.

They have cheap apartments and exploit the difficult situation of renting apartments in Lisbon, they should be reported to the authorities.

Don't rent here! The room was in poor condition and there were some insects in the apartment. The common areas were dirty. They "calculated" the deposit wrong and I almost didn't get 25 %of the deposit back. Customer service was rude.

I was aware that there was corruption in Portugal, but I never imagined it to be so blatant and visible. This company is a complete scam. Myself and other former tenants discovered that the owner is an immigration lawyer who uses his position to intimidate people, especially immigrants, threatening to make their lives miserable. Additionally, he and his employees are extremely rude, deliberately acting in a way that is meant to provoke. It came as no surprise when they decided to withhold my deposit without justification, treating me despicably over the phone simply because I requested information. This situation is unacceptable and must end.