I ordered a lapel badge, charged me £7.98 including a box that i didn't want, because you couldn't order the badge without.2 months on, despite numerous telephone calls with messages & my number left,... See more
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Mike at Quartermaster stores is kind, helpful, friendly, honest and hardworking. His small team do everything they can to supply their customers. Never had an issue with the service provided, never he... See more
Company replied
I have purchased uniforms and equipment from Mike for over 15 years and I have to say his service has been second to none. Mike has helped research uniforms and badging to ensure its correct attent... See more
Company replied
I recently received my order from Quartermaster Stores. Definitely worth the wait. I ordered their 17th century leather Snap Sack. Completely satisfied. Product is all hand sewn with no mistakes and g... See more
Company replied
Company details
Written by the company
Complete Historical Outfitters. We produce & supply authentic reproductions of historical clothing, footwear & equipment for Re-Enactors, Historical Enthusiasts, Private Collectors and Museums. We often provide goods and bespoke items for Film & TV We also undertake special commissions.
Contact info
Unit 3, The Arena, Roman Bank, PE10 9LQ, Bourne, United Kingdom
- 01778428749
- admin@quartermaster-stores.co.uk
- www.quartermaster-stores.com
3.6
Average
26 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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I visited Quartermasters Stores at ARM…
I visited Quartermasters Stores at ARM market, and picked up everything I needed. Never disappointed and if a product is not available they will go out of their way to get it in for you.
18 March 2023
Unprompted review
Reply from Quartermaster Stores
Thank You Paul, always a pleasure to assist you.
Don't believe a word they say about delivery times
Ordered in April and told it might take 2 months. Still waiting in December. They were dishonest about delivery times and made excuses later. They are a very unreliable dropshipper, it's a gamble whether they will get things in stock you ordered.
Update: Their customer service is so bad it took them over a year to even notice the negative review, by which time they had apparently lost all record me of ever ordering from them! That's the most charitable view of the below comment.
26 April 2022
Unprompted review
Reply from Quartermaster Stores
We've no record of Penny being a customer so cannot verify if this review is against the correct company. We say this as we have a few reviews placed on our profile that are clearly for a different business.
Penny, if this is the case please could we ask you to remove the review and place it against the correct company.
If it is indeed us then please contact us directly by email so we can remedy any issue.
Many Thanks
Edit - Penny. We're asking if were are even the company you are reviewing? We cannot find any historical order in the name of Penny Jackson. Was the order placed with us in that name.
Not being aware of reviews on trustpilot bears no resemblance to our business services. We were only made aware of the profiles existance 3 days ago. Hence why we are now responding to genuine reviews as asking question where relevant.
So please, we ask again. If this review is genuinely about us can you contact us by email to confirm what name the order was used to place the order. This will hopefully enable to us to track the order down and correct any issue.
or It will identify that we are not the company in question as we have found in separate reviews.
If we have an issue we'll own it and fix it. If this isn't us then of course it should be placed against the correct company.
I do hope that makes sense?
2nd edit - Penny we are still waiting for you to get in touch so we can resolve this issue. As we have no record of any order in the name you are using here. We cannot resolve this until you contact us directly. Please do get in touch.
Many Thanks
Look no further this is the store youve…
Look no further this is the store youve been looking for,1st class service from start to finish,Quality is superb and Mike is super helpful with any advice or queries, Thank you again for top class service.
29 September 2021
Unprompted review
Reply from Quartermaster Stores
Thank You ever so much for your kind words
Delivery Problem Solved Very Well.
I bought some small items from quartermaster stores. There was a problem with delivery. It was not their fault. Mike was calm and chased up the delivery procedure. He quickly made the decision to resend my order and it was here in one working day. This service was excellent. The products were of good quality and were very reasonably priced. Thank you so much.
28 September 2021
Unprompted review
Reply from Quartermaster Stores
Thank you ever so much for your kind review
Failure to Deliver
I ordered something from these guys back in Nov. 2020 - I was given the run around for months - now it seems I'm not getting anything nor my money back. Crooks.
Receipt No: 0652-5670-9260-1474
8/2-2024: Just to make it clear Mike, no I didn't mistake your company QM Stores Ltd (quartermaster-stores.co.uk / quartermaster-stores.com) with another. P.s. After almost 4 years now, I still haven't received the custom knapsack I ordered. My review stands.
22/2-2024: They claim to have sent the knapsack 2 years after I ordered it - by then it was no longer required (got it elsewhere). My review stands. Failure to deliver.
20 May 2021
Unprompted review
Reply from Quartermaster Stores
This review doesn't relate to us. That receipt number isn't one of ours. . We have asked Trust Pilot to remove this, pointing them to the business we believe it relates to.
If you read this could you please remove from our profile and place against the correct business.
If we are incorrect and this does indeed relate to us then please contact us directly by email so we can remedy any issue.
Many Thanks
QM Stores Ltd
Edit - You have edited to confirm this does apply to you. That's fine. As requested in our initial response we need your details so we can look into it and hopefully resolve the issue. Unfortunately 'mh' gives us very little to go on. So please contact us directly so we can get this issue resolved.
2nd Edit - After some searching through archived paperwork we think we've worked out who you are Magnus? To add some clarity for anyone reading this. The order in question contained 2 items. Item one (Bearskin Cap) was shipped with satisfaction. A shame that has been omitted from the review.
Item two (Knapsack) This was indeed shipped and, following our review this end, we find it was returned. We contacted Magnus (?) but received no reply. So until we have confirmation of information we cannot proceed. Hence why the knapsack remains unsent. There were plenty of comms regarding the total order so no runaround and certainly not worthy of the title 'Crooks'.
We have contacted You by email again in the hope we can get details clarified and this situation resolved.
We await your communication to assist in resolution.
Sincerely
QM Stores.
22/02/24 - We have had contact with Magnus. We have confirmed that the first part of the item was indeed received (Well before this review was placed) We have also been able to prove that WE DID send the knapsack but it was returned to us unclaimed. (Again, before the review). Magnus has confirmed he no longer requires the Knapsack and asked us donate the cost of this to charity, which we have done.
We have asked Magnus to update his review above as it clearly does not match what actually happened. Especially the libelous label of 'Crooks'.
We were glad that we were able to get to the bottom of this alleged issue and have everything solved via cordial communication.
QM Team.
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