QS Supplies Reviews 

14,343
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 849 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently express their satisfaction with the prompt delivery service, noting that items arrive on schedule and are carefully packaged to prevent any potential harm during transit. People also appreciate the outstanding quality of the items purchased, pointing out that the products look great and match their expectations perfectly. However, some customers also noted occasional delivery delays and issues with receiving damaged or missing parts that required contacting support. A few other people also felt that resolving these problems took too much effort and patience when dealing with replacements.

What people talk about most

Product

People report positive experiences with product, noting that items arrive promptly, are well packaged, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting speedy shipping and... See more

Service

Reviewers highlight positive aspects of service, noting clear communication and helpful support teams.... See more

Order

Customers had ambiguous experiences with order processes, reflecting a high level of disagreement. Many... See more

Quality

Users describe positive interactions with quality, consistently highlighting excellent products, sturdy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good delivery service. Arrived on time and sturdy product. Sadly we have been unable to fit as yet due to removal of existing seat so can’t comment further. One star lost in view of number of requests... See more

Company replied

Rated 4 out of 5 stars

Good choice of products. Great prices. But somehow the postcode got mixed up and no matter what I did you wouldn’t correct it and hence delivery was a nightmare! In the end I had to ask for deliver... See more

Rated 5 out of 5 stars

What a service item delivered with slight damage report to company and was thinking here we go with back-and-forth emails and phone conversations to get replacement. Did one email to Muzammil Item re... See more

Company replied

Rated 5 out of 5 stars

Amazing service from QS Supplies, I had to make 2 changes due to builder errors. Cancelled orders, every person I dealt with gave exceptional service- Muzammil, Sadiq, Vanish and Sarah [sorry if I mi... See more


Company details

  1. Bathroom Supply Store
  2. Bathroom Remodeler
  3. Home Improvement Store
  4. Plumbing Supply Store
  5. Radiator Shop

About QS Supplies

Written by the company

QS Bathrooms, where you’ll find a large selection of quality and contemporary bathrooms, all at hugely competitive prices. QS Supplies holds direct accounts with most major manufacturers and this ensures that we can offer you some of the best prices around. We offer designer luxury bathrooms without the designer price tag! We aim to make internet shopping as simple and secure as possible which is why we have designed our site with you, our valued customer, in mind. All our prices are clear and there are no hidden charges

Bathroom Sinks

At QS Supplies, we aim to offer the best of Designer Sinks for bathrooms. Our range is enormous and we offer sinks at the best prices.

Bathroom Furniture

We offer the best of Designer and Traditional style Bathroom Furniture. Whether you require a small cloakroom vanity unit, or a large basin unit with two sinks, we have got all the washroom furniture types covered in our range.

Electric Showers

Electric Showers of Different kw's from Brands such as Mira, Aqualisa and Triton are offered at discounted prices at our online store.

Toilet Seats

We at QS Supplies offer high quality soft close and traditional toilet seats. Most of the toilets seats at our online store is available for Next Day Delivery.

Other useful Links

About us

Contact QS Supplies

Tall Bathroom Cabinets

Black Taps

Shower Baths

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

14K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.4

All reviews

(14,343)

807 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good choice of products

Good choice of products. Great prices.
But somehow the postcode got mixed up and no matter what I did you wouldn’t correct it and hence delivery was a nightmare! In the end I had to ask for delivery to go to a collection point.
Not sure how your system allowed a non existent address to be accepted. Not great.

12 August 2026
Rated 4 out of 5 stars

Excellent service

Excellent service ordered a new toilet and was kept informed about delivery dates and times throughout. However our delivery turned up at 4.15am 😳 3 hours earlier than scheduled lucky we have a dog who alerted us someone was at the door. Still better than waiting in all day.

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Reliable and quality company

I ordered 2 taps and they came really quickly. The price was brilliant and I would say that the service received from the company was great and I received helpful emails from Muzammil. I appreciated the prompt and friendly service and would recommend this company.

7 August 2026
Unprompted review
Rated 4 out of 5 stars

Product was perhaps a little pricey

Product was perhaps a little pricey, but good. A slight grumble is that it did not come with some large washers to seal the holes in the sink, which turned out to be square when the old taps were removed. I solved this using sealing compound. More importantly though, this mixer unit has solved the more fundamental problem - I used to struggle to stop the cold tap at my utility sink from dripping badly, finally turning it off so hard that when turning it back on the nuts underneath the tap came loose and the joints began to drip. This mixer unit has solved this problem in two ways: First, at least after a few weeks, the mixer unit doesn't drip anyway, it turns off with very reasonable tightening without my having to fight it, whereas the tap it replaced would almost certainly have been dripping within that time after changing the washer; second, if it ever turns out that I do have to struggle with it, being a mixer which goes through two holes in the sink surface, it cannot possibly turn and come loose like I've seen so many other taps do.

7 August 2026
Rated 1 out of 5 stars

Poor service from money grabbing bunch

Poor service from money grabbing bunch. Business is run out of Leicester which says it all!

I had a terrible service twice:

1) Merlyn shower screen i purchased from them, they took my money but the product never came. I had to call them to find out what happened, only to find out the manufacturer discontinued the product. Took them time then to refund me, longer than it should!

2) I had a towel rail from them which turned out to be the wrong size. My own fault, I coordinated with them about a return at my own cost. Spoke with a lady who could barely speak English on the phone who was quite rude. Returned the item only to be told they will not accept it, since the box it came in had to be taped back up. The product itself absolutely fine but just the box had to be re-taped.

This is clearly a strategy by them to keep people returns most likely to resell them and at the same time avoid refunding people.

You rarely deal with a company that will not accept a return because a box has been opened when the actual product is still perfectly good bubble wrapped inside. They also give a stupid excuse that no label can be put on the box other than their own but of course you need to put a label on the box to return it!

7 August 2026
Unprompted review

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