QNAP Systems Reviews 205

Hello. Look at the damage your app helped cause. Not even QNAP could recover it. It's a shame you're not from Brazil, otherwise I would sue you to get you out of the market. More than 16TB lost because a lousy program simply sends a command to wipe everything, whether via WebDAV, FTP, Samba, etc. They all make the same mistake. You can't consider yourself a programmer with such a serious error. I would feel guilty for having harmed someone. You know very well that nowadays data is very important, even if it was mirrored, there wasn't enough time. And now tell me what I'm supposed to do? If even the brand itself couldn't recover its own system. But this bill will come due to God for you to pay, you can be sure. You can escape man, but no one can escape God.

Atte.
Tiago Montagnini.

Qnap sucks! I have an older model - TS-251+, it works until it doesn't. An issue (intel CPU related - Celeron J1900) bricks the unit. Intel publicly announced but Qnap never did anything, happily sold the units they had. There's a fix (involves soldering a 100 ohm resistor); even if it boots, you might lose your data. It happened to me! Right now I am struggling to get the data back with no success (HW issue manifested during the firmware update). So yes, Qnap sucks for me. NEVER again!!!

Just don’t buy anything from QNAP.

I have a QNAP TS-763 and the boot disk failed. I thought I’d try to recover my perfectly healthy RAID array using Linux. Nope, it’s held behind some proprietary configuration.

Contacted support, replied quickly, but unfortunately they won’t sell me a replacement module, and won’t give me a firmware recovery image. They say my only option is to buy a new NAS from them.

I even asked for an RMA… apparently as a “legacy” product they don’t want to know and speculated that it would be a minimum $800!

How is this any different to a hacker who’s installed ransomware and demanding a fee to unlock it?

Lots of other owners have the same problem, there doesn’t seem to any success stories.

Anyway, my advice: don’t buy anything from them. Try UGreen instead, from what I’ve seen, they seem to produce “Quality Network APpliances”

We've been running QNAP systems since 2008 and they've been the backbone of our storage infrastructure ever since. The reliability over that time has been excellent. For a production company, losing access to active project files isn't an option, and QNAP has consistently delivered. What works really well is the versatility: it functions like a private Dropbox for our team, lets us securely share folder and file access with external vendors, supports remote login when we're on location, and connects locally via 10GbE or Thunderbolt directly to our primary editing station. We most recently bought & built out a TVS-h1688X with 288TB of internal storage, which gives us enough headroom to house active project files across commercial and feature film productions simultaneously. You can also customize the interface to feel on-brand for your company, which is a nice touch.

That said, it's not without its learning curve. Support communication isn't the fastest. They do get back to you and they do follow through, but don't expect a quick turnaround. For non-IT professionals, the bigger challenge is that there isn't nearly enough accessible video content or plain-language documentation to help you get the most out of the system. Once you get the hang of it, it's fantastic, but that onboarding hump is real and QNAP could do a lot more to help users get there faster.

Great products with room to grow on the support and education side. Still our choice after 17 years!

Have a Qnap Ts-453D NAS which I had purchased DA Drive Analyzer This was to be renewed in Jan 26 which it was but they also charged me for another service I did not request to the tune of $119.99. They were unable to rescind that purchase an now cannot put the DA service on my NAS due to a mix up with my QID status. This is a tech company which has trouble with software will be moving to synology in the future.

software team sucks

bundled softwares always crash , it will corrupt with other software during install or update , sometimes upgrade means braking your software and even whole OS , they never tested well

simple reboot cycle can stuck in the bios

very slow shutdown and boot up process

Horrible support. Be ready to wait months to get any response. Misleading information and weak hardware. Not even capable to deal with the software provided.

Poor customer service and truly ridiculous response times - so much so that they ask you to add your NAS to their online help system, then take so many days to actually look at it that the connection has timed out! I.e. their own software developers have clearly decided that if after a week nobody has done anything then the connection should be closed!

Support eventually relied (again) too slow to have used the Helpdesk and with the most moronic of debugging. 100% would not buy one again!

Customer service don't seem to care either! Buy Synology instead!

I have now been working with QNAP Appliances since 2006 as a professional - reselling and integrating them into our other Technology choices. An upside is that QNAP is the company that keeps supporting EOL appliances and keeps on releasing new Firmware versions to older unit. Makes it a great investment and partner for many years.

Fantastic hardware - good performance and great basic NAS functions.

Downsides are lack of additional product offering - initial offering it for free - then charging it to the customers - and its not near enterprise level.

QNAP offers a terrible support and lack of business understanding of their customers.
They do not understand that their customers are using their hardware for real business... and as such they have no clue about the importance of their own product. They should include more QA/QC on their support staff - that either are demotivated for in their job - anyway, they need to READ what the customers are writing them instead of just referring customers to their bulletins.

Issues especially occurs when a new generation of Firmware is being released - and I urge all to wait until Early adaption releases has been superseded by more steady mature versions.

We have extra units where we can test new Firmware version - because we will not use our customers as experiment.

And then finally - the security issue.
QNAP delivered some units to a hacker festival in Ireland in 2025 - promising contenders money for breaking into the appliances.
Good initiative ! - downside was that the appliances were hacked very fast. New FW versions has come out - and QNAP should readdress the hackers for another round.. QNAP needs to be unbreakable after so many years in Business

QNAP - a great product - still a long way to go.

Useless hardware and technical support from this company. I bought an NAS and two drives from WD. Their literature said it could be connected via a WiFi PCI card. So, when I went to acquire the card and checked their "compatibility list", there was only one card listed, their own, which has been discontinued. So, I contacted technical support and they told me that any PCIe gen 2x1 card would work, with Intel AX200 or AX210 chipset preferrred.
So, I bought one. Installed it but the NAS doesn't see that it exists. No way to access it, load drivers, etc. (installing the card was an ordeal in itself getting the blank off of the housing - the screw was impossible to remove despite multiple tries, WD-40, etc, so I had to destroy the blank to finally remove it - and had to jury rig a new support for the card....which I'm removing with no blank to cover the gap)
You would expect a decent company, if they have discontinued their only compatible card, to actually test and say which specific cards would work. But that is what a decent company would do. So here I sit, I'll have to uninstall the non-functioning card and play roulette with alternatives, or figure out an ethernet cable route through walls and floors which is what I was trying to avoid.
Disgusting behaviour, really. Sorry that I went with this company. I will not do so again.

I have a couple of Qnap NAS and wanted to backup one of them to the cloud and what better way than to use their own Myqnapcloud space, so I bought a supscription for 1 Tb for 1 year and it turned out that especially my NAS could not use the service, that was not written any where, and I asked to cancel the subscription within 24 hours and their response, tough luck, non-refundable.... Shitty company. Do Not Ever Buy their solutions!!!!

Absolutely disgusting support. Do you not realise the QNAPS are the lifeline of a company as they store the data and QNAP seem to think it is acceptable to reply to a ticket when they feel like it. This was was raised over 7 hours and still waiting for a response. Even after talking to a QNAP employee who advised they would get a response.

QNAP Devices are the worst in my experience. I will never buy another qnap device as long as I live.

Simply updated the firmware and now my password doesn't work. Spent half a day trying to sort it and have come to the conclusion I will have to lose all my data.

Slow, unreliable, poor support, proprietary filesystem ensure you can't easily get data off.

TS-451+ Catastrophic Failure
Running a RAID5 with 4 drives. HDD4 showed an error and so I replaced it with a new HDD. Did a SMART test and all drives were good. Halfway through the regeneration of the RAID5, HDD1 fails and the new HDD4 fails also. The RAID5 fails to respond. QNAP support gives the standard response "Make a backup and reinitialise the disks" - essentially format everything and start again. Avoids any mention that the NAS hardware is at fault. Only after installing HDD4 did everything screw up. The RAID5 had been running in degraded mode for a week and only after I installed the new HDD4, HDD1 shows up with SMART errors. Something is seriously wrong with these NAS. Are they running under powered or something? Reliability is not QNAP. Never again.

I have a 8-bay NAS on which 7 were used in a RAID 5 mode. I decided to add another drive to make it RAID 6. The migration failed, leaving 2 drives a failed. I scanned both drives for bad sectors and they came back to normal. However, it was impossible to make the array rebuild as it was asking for 2 spare drives. I wrote to support who analyzed the logs to tell me 2 drives had problems and to replace them even if I told them they were now showing as good. I had to start my RAID array from scratch and restore my backup. If support is not willing to help their customers, then I'll change my NAS for another company.

I bought a fairly expensive unit directly from QNAP. I have sold and owned many QNAP units over the years, and I like them. However dealing with QNAP staff in uk is a different story. I made an enquiry on their webpage for suitable solution. Got a reply straight away, communication was looking good until after the payment. Then I had to chase up the shipping and delivery repeatedly, unit arrived with rails that didn't fit the cabinet, I got in touch and I keep having to chase up a response, absolutely shocking attitude from the UK staff. For what it is, it's a very expensive unit. And if you bought through different generations, you can appreciate that the newer units feel less and less premium as they come out. However, Synology seems to be keeping better. It's no surprise that Qnap's rating on here is only 1.6. Not everyone is wrong. For the cost of these units, there are a lot more alternatives around nowadays. I would definitely look at all options instead of defaulting on Qnap like I did. They won't be selling as much to me as they have until now.

I have owned my QNAP device for a few years now. During this time I have had the unfortunate experience of dealing with QNAP support. All I want a NAS to do is store data, and allow me to back it up somewhere.
I have had multiple instances of their remote backup solutions breaking - first Dropbox and then Google Drive. In this last issue, I reported that Google Drive backup crashes and they have taken over 5 months to decide that they are no longer interested in trying to resolve the issue so just want to close the case.
When I first reported it, it was constantly failing and would have been in a great position to investigate and solve the issue but they took so long that it just went intermittent and that's not something they can deal with now. I much prefer my Synology - it just works!
Model : TS-653D

Bought a TS-233 for home use. Really regret buying this product. It is probably a good product for major It installations but it is far too complicated for a home user.
Sold as a home user product, obviously for someone with weeks to spare to get it setup. Not intuitive and the popup tutorials may make sense to their employees but not to a home user. Will be turning it off soon and consigning to the junk pile. What a waste of money

QNAP TS-464 purchased in Feb 2024. Had four 3 TB HDDs installed. Granted, I repurposed the drives from another NAS but drive check found no errors. All was working fine for about 3 or 4 months. Then, one at a time, a drive would disconnect. Not fail, disconnect. After replacing each drive and rebuilding the raid, then two drives failed at one. I didn't lose any data because I use the 3-2-1 backup method. Thinking it was the repurposed drives I was using, I bit the bullet and bought four 12tb HDDs ($1200) and started over.
Well, low and behold, after the 3 days it took to sync up the disks, a drive disconnected. Called tech support and the response was "The drives I selected were not on QNAPs approval list". Hmmmm. I don't think so. I sent a screenshot of THEIR APPROVED DRIVES from THEIR WEBSITE of the exact drives I purchased which are clearly approved. Their response?? "The website maybe incorrect". Really?!?! So, now I'm pretty ticked. I tear everything back down and rebuild from the ground up. As soon as the drives re synced (another 3 days), BAM! Another drive disconnects. So, I'm $500 in the hole for the QNAP purchase and another $1200 for new drives. Again, I haven't lost any data, just two weeks of my life of trouble shooting ONE SINGLE DEVICE.
So, I have shelved this P.O.S., recovered the new drives, SSDs and memory and put them into a Synology.

The moral of the story boys and girls, STAY AWAY FROM QNAP.....