QDOS Accident Assistance Reviews 

If I could give 0 i would been waiting since January for a no fault claim qdos are refusing to send us the funds, on top of that we have a hire car which is due to be collected in 48 hours, after speaking to the hire firm it seems they are having the same issues with customers not getting what they are owed! Which if I didnt need a car due to work commitments and school runs i wouldn't be overly bothered so now iam left in a right predicament on how iam getting to work or doing school runs with no vehicle because these idiots can't do a single thing! Communication started great at first and then as soon as funds hit thier so called accounts its been deadly silence, so many calls have been made to them and same bullshite excuse someone will get back to you blah blah blah. Honestly stay far far far away from these idiots!

Oh and just for reference iam a real person writing a real experience as as far as they are concerned in the watchdog program half of these reviews are fake well iam definitely not fake! Corrupt firm completely. Next step is action fraud and police as well as the fca. For your own sanity please stay far away from these crooks!

I have been waiting for 2 months for a settlement to be paid. This is a non fault claim. The money has been paid to QDOS made about 8 calls no one replying after being promised I would receive a call from a manager and the money would be sent to my account soon. Very disappointing service

My experience was really good with QDOS.They were dealing very well.Thaks QDOS all team.

Staff was very friendly, kept me updated
Quick on the repairs

Total professional service from start to finish. An empathetic and personal experience tailored to my needs and the staff were brilliant.
Would highly recommend their services to anyone.

Shabnam from QDOS law was very efficient and handled my case in a professional manner keeping me informed at all times. She made the whole process very simple and I couldn’t have done it without her.

Great Service!

Russ the driver was amazing. Great handover answered all questions. Very patient.

I’d happily give zero star for these cowboys.

Accident in January, other company admitted liability on day 2. Paid out in January 28th.

Fast forward to March 6th, still sat here waiting for the money to be sent.

They have sent emails saying it will be in my account by xx date, never arrives, call them up and they just say we can’t talk to accounts over the phone, send an email.

So from today, I’ve emailed and told them I’m charging them storage for the car they gave me, hopefully that resolves it very quickly.

DO NOT USE. Bunch of monkeys playing with your money.

After having the same model bike written off by other insurers prior to this one, I was concerned about losing another. However QDOS were superb. Managed to find a great garage to have it all fixed up and were brilliant to speak with and more than helpful throughout the process. Thanks again!

Qdos received payout from my insurer and are yet to credit me with this payment. 5 months and counting. All communication ignored. Avoid

Had a good experience

shocking. don't bother. they are not a specialist breakdown company. just a claims handler that work for lots of other insurance companies. a complete waste. stick to the proper breakdown companies. I pulled over into a car park late at night, got an uber home with the others in the car. And rather than cause lots of stress I called to make the claim in the morning. I didn't call within 6 hours, but called at 8am. claim denied. no help. waste of money.

It’s my first time in accident and the staff have been amazing explaining everything step by step thank you

Incident was dealt with efficiently and within a good time frame. All contact with staff left me feeling my case was important to them and they were all very friendly, polite and helpful.

Very prompt and communicative. Polite and professional

Qudos Claims is currently holding our funds without resolution or clear explanation.

Despite repeated attempts to resolve the issue, communication has been poor and unprofessional. We spoke with Richard, who ended calls without properly addressing our concerns. This has caused unnecessary stress while our money remains withheld.

Given the company’s previous media attention, including coverage by BBC News and/or Watchdog, we expected higher standards of transparency and customer care. Unfortunately, that has not been our experience.

Based on our experience, I would advise others to proceed with caution.

The worst company to deal with absolute nightmare hold our money for over 45 weeks even though they don’t have anything to do with that payment it was a non-fault accident third-party can be paid out and QDOS hold the money and taking the time to pay out.
They didn’t notify us that the third-party has settled the amount we wouldn’t have known that unless I requested a progress from the fault insurer and they had told me that the payments already been made yet QDOS never informed me spoke to someone in Account’s team. His name is Richard who hanged up the phone on me just like many others I got passed around like parcel to parcel. It’s just been absolute nightmare. Stay away. Tell your insurance you don’t wanna deal with them tell them not to handle any of your Claims.

one point of contact

Paul delivered the hire car and was very friendly and informative.