The Tech support had a lot of patience and resolved the issue finally and was a great help diagnose the problem we’ve got there in the end clients happy I’m happy so I decided to let you know thank y... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This has got to be the best technical back up service available makes others look like directory enquirers. This is the reason we use Pyronix as an installer you are always their to help
Company replied
We had our Pyronix Enforcer system installed approx 6yrs ago on our new build property. Following the install and throughout the last 6yrs I have added many more sensors, I now have 5 PiR Sensors, 7 w... See more
Company replied
Your technical support man confirmed what should happen when changing Jamming timer to zero mins on a Euro 162 .The panel was still going into Jamming fail after zero mins applied. I resolved issue af... See more
Company replied
Company details
Written by the company
Pyronix is a Business to Business designer and manufacturer of market leading professional security products and technologies for the global security industry. Our systems are designed to be installed by professional security installers and utilise the latest technology to deliver superior security for homes and businesses.
Contact info
Braithwell Way, S66 8QY, Rotherham, United Kingdom
- 01709 700 100
- www.marketing.com
- www.pyronix.com
4.6
Excellent
445 reviews
Replied to 75% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Call Pyronix today.
Call Pyronix today.
The guy was on it today
I explained the issue and he told me remedy straight away no hesitation.
Great guy l didn't get his name.
Wish he was my doctor
3 June 2025
Unprompted review
Reply from Pyronix
Hi Stephen, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Amazing tech support
Amazing tech support. Extremely knowledgeable and have never let me down. Perfect!.
20 May 2025
Unprompted review
Reply from Pyronix
Hi, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
I’ve got to be honest
I’ve got to be honest. Every time I call Pyronix technical with what ever question, it always answered.
Brilliant support!
9 May 2025
Unprompted review
Reply from Pyronix
Hi Graham, Thank you very much for taking the time to leave your review, we really appreciate it. We'll pass your message across to the Technical Support Team. It is great to hear about your positive experience! 👍
Reply from Pyronix
Hi David, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Every time I contact Pyronix technical…
Every time I contact Pyronix technical support, they are experienced, straightforward, and quick to resolve any issue. I'm very satisfied with the customer service they provide
2 May 2025
Unprompted review
Reply from Pyronix
Hi Kasim, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Very happy with service as always the…
Very happy with service as always the Guys have time to help you and sort problem out.
30 April 2025
Unprompted review
Reply from Pyronix
Hi, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Graham was brilliant as always
25 April 2025
Unprompted review
Reply from Pyronix
Hi Jamie,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to Graham👍
My experience of Pyronix
I have been using Pyronix products for quite a few years now, as an installer I do find them to be extremely reliable. Pyronix Helpdesk service for installers is second to none, always very knowledgeable and friendly and never condescending when you make a Monday morning schoolboy error! On the whole I find Pyronix my most favourable of the security suppliers to do business with, good products, technical support and an accounts manager that actually cares.
16 April 2025
Unprompted review
Reply from Pyronix
Hi Ritchie,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team and your Account Manager👍
Reply from Pyronix
Hi Hajit, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Problem with HomeControl 2.0
Have had an ongoing problem with a customer accessing HomeControl 2.0
Problem not fully rectified but your agent Alan has reassured me that we will get to the bottom of the issue and his knowledge has given me and my customer confidence that the issue will get sorted. Thank you Alan
25 March 2025
Unprompted review
Reply from Pyronix
Hi Barry,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to Alan👍
Customer had an issue with the alarm
Customer had an issue with the alarm, sent me a picture of the said issue, although i kind of knew what it meant, i’d not seen it before, so rang technical & they confirmed & it was past 17:30hrs 😁
24 March 2025
Unprompted review
Reply from Pyronix
Hi Matthew, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Absolutely brilliant support!!
Absolutely brilliant support from everyone I have spoken to. Nothing is any trouble and as a show of support for Pyronix I will only install there intruder alarms or give up the work.
Excellent supplier and support.
18 March 2025
Unprompted review
Reply from Pyronix
Hi Keith,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Absolutely superb
Absolutely superb, polite, knowledgeable and respectful, Texecom could take a lot of pointers from you guys, thanks for your help.
14 March 2025
Unprompted review
Reply from Pyronix
Hi Dave,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Great support on older equipment
Your technical support man confirmed what should happen when changing Jamming timer to zero mins on a Euro 162 .The panel was still going into Jamming fail after zero mins applied. I resolved issue after Power cycling the system for 2 minutes.System operated all ok thereafter, thankyou.
10 March 2025
Unprompted review
Reply from Pyronix
Hi Christopher,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Juat taiked to Ryan,very…
Juat taiked to Ryan,very helpfull,knowledgable and freindly.
21 February 2025
Unprompted review
Reply from Pyronix
Hi Jason,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to Ryan👍
Really great support from the team,
Really great support from the team,
17 February 2025
Unprompted review
Reply from Pyronix
Hi David,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team 👍
Great service from start to finish
Great service from start to finish, technical were there to help and solved our problems in minutes.
You should not be disappointed with these guys…
5 February 2025
Unprompted review
Reply from Pyronix
Hi,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team 👍
Wouldn't buy again.
Wouldn't buy again.
System is clunky and connection to the cloud hit and miss
2 February 2025
Unprompted review
Reply from Pyronix
Hi Peter, we are sorry to hear this. Would you be able to provide us with further details on the issues you have been experiencing? Please send this across to customer.support@pyronix.com and we can look into this further.
Speaking to a competent person
Speaking to a competent person. who made it simple
to understand.
17 January 2025
Unprompted review
Reply from Pyronix
Hi,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Support Team 👍
e guy's from…
Outstanding experience the guy's from technical support were really helpful and got me through the problem straight away.
20 December 2024
Unprompted review
Reply from Pyronix
Hi Mark,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team 👍
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.