Ordered 2 cabinet speakers on Monday of this week and thought going so well with being delivered on Thursday, however only one speaker turned up and have been trying to contact via phone, chat & email... See more
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I made an error during my purchase… forgot to enter the discount code. I contacted Customer Service to request they might apply it for me, but they never responded. I got an auto reply but no re... See more
I like the pre-amp tuner that they provide. The price was very reasonable. Customer service responded promptly when I have question and they were ready for a solution. I definitely would buy another.... See more
It has great sound. The flip out works very good. The touchscreen is very nice. The different colors but every time I get in the car, I have to put it on Bluetooth manually and then when it comes on,... See more
Company details
Written by the company
Pyle Audio has been a trusted name in professional and home audio since the 1960s, offering high-quality, affordable sound solutions. From car and home audio to PA systems and megaphones, our products are built for superior performance. Enjoy free shipping on all orders and a 3-year warranty. Need assistance? Contact our customer service team at (888) 318-7953.
Contact info
1600 63rd Street, 11204, Brooklyn, United States
- (888) 318-7953
- Support@PyleUSA.com
- www.pyleusa.com
3.4
Average
350 reviews
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Replied to 94% of negative reviews
Typically replies within 1 week
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Terrible customer service.
I received a defective receiver. I called customer service . After 20 minutes of very difficult communication and troubleshooting the device they agreed to refund my purchase. She told me I would receive an email to confirm this. After over a week, I never received an email. I sent an email to Pyleusa to return the item and also received no response.
26 March 2025
Reply from Pyle Audio
Hi Todd, We sincerely apologize for the inconvenience and the lack of follow-up after your call with our support team. Your experience is not what we aim to deliver, and we truly regret the delay in communication regarding your return and refund.
Thank you for bringing this to our attention. Please email us at 📧 support@pyleusa.com with your order number and details so we can prioritize your case and ensure it is resolved quickly. You can also reach us by phone at ☎️ (718) 535-1800.
We’re here to help and committed to making this right.
Maybe the only low profile speaker out there
Pyle low profile marine speakers fit perfectly in the doors of our classic Mercedes Benz project. Thank you.
25 March 2025
No Refund After Returning Item
I did not get a refund after returning an item. According to USPS tracking number 9434611206211264393913, my return was received on March 24 (RMA#: RN250312728). I sent them several emails over the course of several days, and they said they will process the refund within that day or have processed it already. This is a lie because to this day, there is still no refund. My emails to them are not getting anywhere. They are just giving me the runaround and we're going in circles. Wasted a lot of time on emailing them. Their customer service is the worst.
4 April 2025
Unprompted review
Reply from Pyle Audio
Hi Jonas, We’re truly sorry to hear about your frustrating experience and the delay in processing your refund. We understand how important timely and transparent communication is, and we apologize that we did not meet your expectations in this case.
Thank you for providing the tracking and RMA information — we’ve escalated your case internally for immediate review. Please rest assured that we’re working to resolve this and ensure the refund is properly processed.
If you haven’t already, please reach out to our support team at 📧 support@pyleusa.com or ☎️ (718) 535-1800 with your order and RMA number so we can assist you directly and make things right.
It was quick response when I asked.
25 March 2025
Horrible product
26 March 2025
Reply from Pyle Audio
Hi Van,
Thank you for your feedback.
We’re sorry to hear you had a negative experience with one of our products. This is certainly not the quality we aim to deliver. We’d appreciate the opportunity to make things right—please contact our support team at 📧 support@pyleusa.com or 📞 (1) 718-535-1800 so we can assist you directly.
I had an issue with a component not…
I had an issue with a component not functioning. I called the warranty department and within a few minutes a replacement was on its way to me!
Awesome customer service!
26 March 2025
Excellent company
Excellent company. The product is of good quality, I was very surprised. Great price and super-fast shipping too! Great overall online experience. Thank You!
25 March 2025
Pyle doesn't test their products fully…
Pyle doesn't test their products fully before they ship them out of the factory.
I purchased 2 times now, "Rack Mount Studio Pre-Amplifier - Audio Receiver System w/ Digital LCD Display Bluetooth FM Radio Recording Mode Remote Control USB Flash or SD Card Reader Input and Output Jack - PPRE70BT"
Both of them were defective. Neither one had a functional tape monitor function, and the second one didn't have a functional tape out either. I have a third one coming tonight. Pyle should start paying me to test / QA their products.
There's no way to talk to anyone on the phone. If the third one doesn't work either, I'm going to simply give up on Pyle all together.
25 March 2025
Reply from Pyle Audio
Hi Eddie,
We’re very sorry to hear about your repeated experience with the PPRE70BT units and the inconvenience it’s caused. This is certainly not the level of quality or service we aim to provide.
Although every product goes through quality checks, it seems an unfortunate oversight may have occurred in your case — and we sincerely apologize for that.
Please know that Pyle does offer phone support — you can reach our team directly at 📞 (718) 535-1800. We’re here to help troubleshoot, arrange a return, or assist with a replacement if needed.
Thank you for your patience and for giving us another chance.
ordered the wrong item
ordered the wrong item, contacted them and was told to send back which i did immediately upon arrival, have now emailed numerous times to advise of product being returned, provided tracking to prove it was delivered and they refuse to acknowledge and refund me.
In response to your reply, I tried using your online chat today and after wasting 45 mins with someone named Rommel who couldn't be arsed even answering the chqt, someone else named Shiyori told me to just wait for a response... worst customer service ever...
3 March 2025
Reply from Pyle Audio
Hello Nicola,
We’re truly sorry to hear about your experience and the trouble you’ve had getting a response regarding your return. That’s not the level of service we aim to provide, and we completely understand your frustration.
If you’ve already returned the item and provided tracking, our team should be following up promptly. We’d like to make this right — please give our customer support team a call at 📞 (718) 535-1800 or contact us through our website at https://pyleusa.com/pages/contact-us, and we’ll prioritize resolving this for you.
Thank you for your patience, and again, we apologize for the delay.
The product is not properly advertised
The product is not properly advertised. I feel I was overcharged or bait and switched.
10 March 2025
Reply from Pyle Audio
Hi there,
We’re sorry to hear that your experience didn’t meet expectations. We strive to provide clear and accurate product descriptions, and we never intend to mislead our customers.
If you believe there was a pricing or product listing issue, we’d really like the chance to look into it and make things right. Please feel free to contact our support team at 📞 (718) 535-1800 or via our website at https://pyleusa.com/pages/contact-us.
Your feedback is valuable, and we appreciate the opportunity to improve.
exactly what I wanted
Found exactly what I wanted for a great price. Looks good, has all the features I wanted and then some....
19 March 2025
Great customer service!!!
My speaker messed up. I bought it this past November. I sent a message to Pyle asking for a piece replacement. They mentioned they didn't have one but would send me a new speaker instead. Arrived within two weeks of my original message.
19 March 2025
broken part
We had a broken part when we received our AC/heater and contacted the customer service. They were very helpful and prompt. Highly recommend this company
19 March 2025
The complication and level of data and…
The complication and level of data and requirements to redeem the included offer for a FREE gift, was unacceptable and unclear. This is a blatant data grab.
Product was UN impressive for the level of performance. Will not purchase this brand again.
13 March 2025
Reply from Pyle Audio
Hello Rachael,
Thank you for your honest feedback, and we’re truly sorry to hear about your experience. We aim to make our free gift redemption process simple and rewarding, and we regret that it came across as complicated or unclear.
We also apologize if the product didn’t meet your expectations — that’s never the experience we want for our customers.
If you’re open to it, we’d appreciate the chance to understand more about your concerns and help make things right. Please reach out to our support team at 📞 (718) 535-1800 or https://pyleusa.com/pages/contact-us.
Your feedback helps us do better.
Satisfied Customer
Pyle support was quick and easy to use and they took care of my problem in a timely manner.
18 March 2025
Very helpful reps
18 March 2025
Have used Pyle Audio equipment for…meetings and presentations.
Have used Pyle Audio equipment for several years and like the product. Due to a recent microphone failure we needed to purchase another system. I called Pyle customer support with a couple of compatibility questions regarding hybrid (virtual/physical) meetings. The person I dealt with had absolutely no clue what I was talking about and could offer nothing beyond "you want to buy a micrphone?". Sad.
19 March 2025
Reply from Pyle Audio
Hello Ross,
Thank you for being a loyal Pyle Audio customer—we truly appreciate your continued support over the years!
We’re sorry to hear about your recent experience and appreciate your feedback. We’re committed to improving our service, and your feedback is valuable in helping us do that.
If you’re still in need of guidance or have any unresolved questions, please feel free to reach out again at (1) 718-535-1800 —we’d be happy to connect you with a product specialist who can provide accurate and detailed support.
Thank you again for bringing this issue to our attention.
Quick processing but specific written…
Quick processing but specific written instruction manual differs slightly from actual rechargeable battery product
19 March 2025
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