Ordered 2 cabinet speakers on Monday of this week and thought going so well with being delivered on Thursday, however only one speaker turned up and have been trying to contact via phone, chat & email... See more
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Review summary
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I made an error during my purchase… forgot to enter the discount code. I contacted Customer Service to request they might apply it for me, but they never responded. I got an auto reply but no re... See more
I like the pre-amp tuner that they provide. The price was very reasonable. Customer service responded promptly when I have question and they were ready for a solution. I definitely would buy another.... See more
It has great sound. The flip out works very good. The touchscreen is very nice. The different colors but every time I get in the car, I have to put it on Bluetooth manually and then when it comes on,... See more
Company details
Written by the company
Pyle Audio has been a trusted name in professional and home audio since the 1960s, offering high-quality, affordable sound solutions. From car and home audio to PA systems and megaphones, our products are built for superior performance. Enjoy free shipping on all orders and a 3-year warranty. Need assistance? Contact our customer service team at (888) 318-7953.
Contact info
1600 63rd Street, 11204, Brooklyn, United States
- (888) 318-7953
- Support@PyleUSA.com
- www.pyleusa.com
3.4
Average
350 reviews
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Replied to 94% of negative reviews
Typically replies within 1 week
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I installed it and it’s not working
I installed it and it’s not working. Sent the email to the customer service no reply.
22 October 2025
Reply from Pyle Audio
Hi Mike,
We’re sorry to hear that your product isn’t working as expected, and we apologize for the delay in response from our support team.
We’d like to help resolve this as quickly as possible. Please email us at support@pyleusa.com or call us directly at 1-718-535-1800 with your order number, and we’ll make sure your issue gets the attention it deserves.
Thank you for your patience, and we appreciate the opportunity to make this right.
The guitar was nice for the price but...
The guitar was nice for the price, what I didn't like was there's only one knob for the strap, not one by the neck. Tying the front strap on the neck is ridiculous. Would it have cost that much more to just add one. The strap was very flimsy also.
20 October 2025
Took a while to get there maybe about 2…
Took a while to get there maybe about 2 weeks but the product was awesome and couldn't beat the price
22 October 2025
Had an issue with my order with a…
Had an issue with my order with a missing part, reached out to support in two different ways and never got a response. Started a chargeback through my credit card.
Update: To their response. Why don’t you look for my email to THAT mailbox that you haven’t responded to rather than coming here and acting like I must have done something wrong?
20 October 2025
Reply from Pyle Audio
Hi Jason,
We’re very sorry to hear about the missing part and that you didn’t receive a response, that’s definitely not the level of service we aim to provide.
We understand your frustration and would still like to make this right. If you’re open to resolving the issue with us directly, please reach out to support@pyleusa.com or call 1-718-535-1800, and we’ll prioritize your case.
Thank you for your feedback, it helps us improve and ensure better support moving forward.
Didn’t Care
As soon as I hit order, I realize the mailing address was incorrect. I immediately tried to get a hold of someone but could not. By the time I emailed them and they emailed me back a day later they said that it had already been out for shipping and they couldn’t change the address. So I’m in Florida and my headphones. I paid for somewhere in Fort Texas. They won’t do anything about it.
20 October 2025
Reply from Pyle Audio
Hi Holly,
We’re very sorry to hear about the trouble with your order. We understand how frustrating it is when an address mistake can’t be corrected in time.
Our team always tries to act quickly, but once an order has been processed and shipped, we’re limited in what changes can be made, especially with carrier policies. That said, we absolutely want to help resolve this for you.
Please reach out to us at support@pyleusa.com or call 1-718-535-1800 with your order number, and we’ll look into possible solutions to make this right.
We appreciate your feedback and the opportunity to improve your experience.
The order was shipped in a few days and…
The order was shipped in a few days and the two stands were exactly what we needed. Sturdy and well built. Thank you
17 October 2025
Your product does not work
Your product does not work, I emailed you for return instructions and you do. Not respond.
16 October 2025
Reply from Pyle Audio
Hi Paula,
We’re truly sorry to hear about your experience and for the delay in our response. That’s not the level of service we aim to provide.
Please reach out to us directly at support@pyleusa.com or call us at 1-718-535-1800 with your order number. We’ll make it right as quickly as possible, including assisting with your return.
We appreciate your feedback and the opportunity to fix this.
Found what I was looking for at half…
Found what I was looking for at half the cost! Arrived fast and work amazing!
16 October 2025
Very good experience
Very good experience. On time delivery. Easy setup. Sounds great in my shop. Plan to add more devices in the future.
16 October 2025
I ordered a product and it was shipped
I ordered a product and it was shipped, the only thing is I purchased another wireless microphone system and have a problem with the receiver I contacted customer service but never got a response.
16 October 2025
They made good on their word
16 October 2025
Just got everything attached and…
Just got everything attached and working.
So far, I’m favorably impressed
16 October 2025
The worst experience I have ever been part of
I expected this company to fully refund my broken/defective item I originally purchased as it was within the warranty period, however they refused to fix my item, they refused to replace my item, and only offered a store credit which was less than the cost of my original purchase. This is literally the worst company experience I have ever seen or been part of.
16 October 2025
Reply from Pyle Audio
Hi Jay,
We’re truly sorry to hear about your experience, this is not how we want any customer to feel.
We aim to stand behind our warranty policy and ensure fair resolutions for defective products. If you feel the store credit offered didn’t reflect the full value of your original purchase, we’d appreciate the opportunity to review your case again.
Please reach out to us at support@pyleusa.com or call 1-718-535-1800 with your order details, and we’ll do our best to make things right.
Thank you for your feedback, it helps us improve.
Great Performance, Great Value
I made an error during my purchase… forgot to enter the discount code. I contacted Customer Service to request they might apply it for me, but they never responded. I got an auto reply but no real response. Really disappointed missed that discount opportunity. Would have given you 5 Stars!
The pre-amp is a terrific buy, performing exactly as expected. I have connected to a DAC and music server (aka Macbook) via AppeTV optical interface. Multiple inputs and outputs are a real benefit. The FM function was totally unexpected.
Great value for a home entertainment system.
15 October 2025
Terrific little amp
Terrific little amp. Bluetooth hook-up is fast. Plenty of power in a really small package. Shipping was fast, too.
22 October 2025
Very Satisfied with the Pyle 100W Megaphone Bullhorn
I was looking to purchase a Megaphone/Bullhorn to use at events. After looking at several options, I chose to purchase the Pyle 100W Megaphone Bullhorn.
I recently had the opportunity to use it and it works great. I'm very satisfied with the product.
13 October 2025
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