Puzzel Reviews 21

We have been using this CRM system for some time with the expectation that it would streamline our workflows and enhance our customer management. Unfortunately, the experience has fallen far short of what was promised.

The most significant issue has been the lack of proper follow-up and support. Response times are slow, communication is unclear, and in many cases, we receive little to no feedback at all. Issues remain unresolved for extended periods, which creates frustration and negatively impacts our day-to-day operations.

Additionally, the vendor has repeatedly committed to features and solutions that they have ultimately been unable to deliver. This has led to misplaced expectations and a growing lack of trust. Promising functionality that either does not exist or does not work in practice is highly unprofessional.

Overall, the system has not lived up to its commitments, and the lack of accountability and responsiveness makes it difficult to recommend.

Really good

ANOTHER SNEAKY Rubbish "PLATFORM" .Like a creeping virus these glorified tele sales shops keep on annoying people with unsolicited calls. I've a private unlisted "nixed" number.Despite that these creepsfind a way around the system and with Trumpian disregard ring Me up to "Sell" Me .

If I WANT TO BUY STUFF I am capable to go to find WHAT I NEED and WHICH PRODUCT IS BEST FOR MY NEEDS !

We were looking for a quiz for our company event and puzzle.org proved to be the perfect choice. Lots of different games, easy and fun to set-up and play. Also, great support in case of questions.
Recommended this to my daughter‘s study group and they‘re going to be using it, too.

Puzzel is a real modern and user-friendly platform providen all channels in convenient way. Clever way prioritizing contacts in and between channels with SLA scores and VIP-points.
Puzzel listens to customer companies' needs carefully to improve application both Agent and Admin even better.

Our experience, as a partner, with the Puzzel team has been amazing. Their workforce management product is a top contender in the market, and we are proud to include it in our suite of products. The team at Puzzel is extremely responsive and knowledgeable, and they enthusiastically share their solid experience in the market.

Great team and great support. Always willing to listen and explore ideas with you and also share their experience to help you shape your services.

Puzzel’s omni-channel solution is great for any company that appreciates innovation, efficiency and reliability. At MYJAR, we have been using Puzzel’s telephony and ticketing solution which delivers seamlessly blended agent experience and has resulted in increased agent efficiency through ACD, skill-based routing and contact prioritisation. It’s loved by the agents because it has a modern look and feel, while being very user friendly and intuitive. They offer a fantastic range of customisable reports that you can tailor to your business requirements and their team is always available to help you in case you need any support.

The most professional and innovative contact center supplier in the comms business. I've been lucky enough to work with Ama on many projects over the last ten years and I intend to work with him on many more - he is the best in the business too. They are all brilliant!

A company that has guided us towards the future of the contact centres!