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Purl Soho Reviews 

2,324
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,640 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the yarns, describing them as beautiful, soft, and perfect for various projects. The ordering process is consistently described as easy and seamless, with many appreciating the fast delivery and careful packaging. People frequently highlight the excellent customer service, noting prompt, helpful, and friendly responses to inquiries and issues. Many customers express overall satisfaction, becoming repeat buyers due to the beautiful yarns, accurate online color representation, and inspiring patterns.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the beautiful, high-quality yarns... See more

Quality

Customers had positive experiences with quality, consistently praising the beautiful, high-quality yarns that... See more

Order

Reviewers mention positive feedback about order, with many praising the easy ordering process and quick... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers consistently praising the fast and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the team's quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered Field Notes because the combination of Sicilian cotton and French hemp sounded interesting. The knotted bag pattern also intrigued me. I cast on right away so I could get a feel for the kn... See more

Rated 5 out of 5 stars

Purl SoHo used to be a bricks & mortar shop in NYC, but have moved online. Their yarns are consistently superior quality. They can be on the pricey side, but they have frequent sales. Customer service... See more

Rated 5 out of 5 stars

Loving the Oleander; knitting up a little summer weight color work sweater (Alpine Bloom by Caitlin Hunter). I was a little skeptical about the Witch Hazel for a washcloth, but it's my new favorite, b... See more

Rated 5 out of 5 stars

I purchased the Little Nest Pouch. The yarn was beautiful, high quality and I was able to complete the project with a minimum of issues. I had a few inquiries during purchasing process, which were han... See more


Company details

  1. Yarn Store
  2. Craft Store
  3. Handicraft
  4. Knit Shop

Written by the company

Discover our naturally gorgeous yarns: 45 natural-fiber yarns in 1000s of glorious colors... And you'll only find them at Purl Soho! For over 20 years we have been an independent, women-owned business, staffed and run by passionate knitters. We live and breathe yarn and love every single one we create... We know you will, too! In addition to yarn, be sure to explore our vast collection of one-of-a-kind knitting patterns for all levels, including 1000s of free knitting patterns. Our beautiful photos show you exactly what you're going to make, while our super clear instructions and legendary knitting tutorials will guide you through every step. We are based in the USA, but we ship all over the world. Try us... You'll feel inspired and supported and will surely knit something beautiful!


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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1-star

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4.9

All reviews

(2,324)

1,571 reviews in the last 12 months

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Rated 1 out of 5 stars

I wanted to make the potholders you…

I wanted to make the potholders you showed, but the yarn was not available. Frustrating to see something advertized currently that is not available.

2 June 2026
Purl Soho logo

Reply from Purl Soho

We are so sorry that some colors of Japanese Denim Cotton are currently out of stock. We recently launched this yarn, and some colors sold more quickly than we expected! We’re eager to chat further about your project and would love to know which potholders you were interested in making. We are always more than happy to do a deep dive of our inventory to see if there’s anything we can do to help, and have reached out to you directly from customerservice@purlsoho.com! We’ll be on the lookout for your reply, and please don’t hesitate to let us know if you have any other questions or concerns.

For some more information on Japanese Denim Cotton, we’re in the midst of restocking this yarn and are expecting out-of-stock colors back at the beginning of August. We truly never want to cause any disappointment, so we really appreciate you sharing your experience with us so we can assist. We’re so grateful that people really love this yarn (as do we!) and are working hard to get this yarn back on the shelves!

Rated 5 out of 5 stars

Love echo wool

My yarn arrived nicely packaged. It shipped quickly, and the quality of the yarn was beautiful. I included a question with my order and received a prompt response back. I am very satisfied.

30 May 2026
Rated 5 out of 5 stars

The online ordering went smoothly

The online ordering went smoothly, The Purl SoHo website is easy to navigate and gives detailed descriptions of their yarn as well as the ordering process. I received the yarn in a timely fashion, and the yarn was beautiful, as described! Plus, I received a sample of a similar (yet, different) yarn. The ordering process was seamless from start to finish. Thank you, Purl Soho!

2 June 2026
Rated 2 out of 5 stars

I love the yarn but am unable to access…

I love the yarn but am unable to access the patterns that I need to use the yarn. Your website is very confusing.

1 June 2026
Purl Soho logo

Reply from Purl Soho

We're so sorry you've been unable to track down the pattern you were hoping to use with your yarn! We've emailed you from customerservice@purlsoho.com to assist further and will happily send you the pattern directly.

For future searches, a simple way to track down a pattern is to enter the name of the yarn in the search bar in the upper right corner of our site. This will bring up a gallery of all the projects that feature your yarn. Click on the photo of the project you like, and you'll be taken to a page with all the information you need to get started, from our needle and gauge recommendations to thorough pattern instructions. We hope this little shortcut helps you feel more oriented, and we'd also be very glad to walk through our site with you to clear up any remaining confusion!

We're eager to help and sincerely appreciate you reaching out!

Rated 5 out of 5 stars

Just received my order of Linen Quill

Just received my order of Linen Quill, 4 skeins, in graduated colors from black to shades of greens.
I haven't even started knitting yet and I'm in love with the slight tweediness of the deeply saturated darker colors. The lightest color, while not something I would normally use alone (due to my olive skin tone) has a lovely jewel tone that will augment the over pattern.

I will update as I wash, wind, then begin to knit with it. I have beads ordered to highlight the wrap this was ordered for, "I Am A Dragon III Remix" by Alexadra Davidoff.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Baby Blanket

The yarn is beautiful and is knitting up nicely. I’m using a free pattern from Purl SoHo and it’s making a perfect baby blanket.

30 May 2026
Rated 5 out of 5 stars

Great service and beautiful yarn

I could not believe how quickly I received my order! The yarn is beautiful. Plus they sent me a surprise gift - a 25 g. ball of really nice cotton yarn. I can hardly wait to finish a current project, so I can play with my new yarn. Purl Soho is great! I will be ordering from them again.

8 June 2026
Rated 5 out of 5 stars

Prompt Shipping, Not a yarn I would recommend.

I gave a 5 star review due to the prompt shipping. However, I am not giving even a 2 star for the Japanese Denim Cotton that I purchased. Perhaps I should have know better with this yarn, but the color is not the same even with the exact same dye lots. Certainly, not a product that I would ever recommend.

29 May 2026
Purl Soho logo

Reply from Purl Soho

We’re so sorry your skeins of Japanese Denim Cotton were visibly different, even within the same dye lot, and have gone ahead and processed a refund for your order. We’ve reached out to you directly from customerservice@purlsoho.com with more details and also with a gift card we hope you enjoy. We will keep a careful eye out for your reply!

And just some background on the Japanese Denim Cotton... It is dyed using a ring-dyed technique that creates vibrant, long-lasting colors, but this process can occasionally result in more variation from ball to ball. We didn't encounter this in our sample making, but if/when you do, alternating balls every row or round is a great way to mitigate the difference in color. We completely understand, however, if this isn’t the experience you were hoping for!

Thank you for your super kind shout-out about our shipping speed, and please don’t hesitate to let us know if there’s anything else we can do for you!

Rated 5 out of 5 stars

Top tier customer service

One of the skeins of blackbird linen that I purchased had a knot tied in the middle due to a break in the yarn. After Purl Soho became aware of the issue, they immediately took action to make it right. Fantastic company!

24 May 2026
Purl Soho logo

Reply from Purl Soho

We are so sorry you encountered a knot in one of your skeins of Blackbird Linen. We know how frustrating that is and would love to send you a complimentary replacement!

We also want to assure you that knots or joins are fairly common and not necessarily an indication of poor yarn quality. Although the industry standard is 4 knots per kilo of yarn, we only tolerate 3 knots per kilo, with the ideal always being as few knots as possible.

Please keep an eye out for an email from customerservice@purlsoho.com regarding the new skein of Purple Plum, and don’t hesitate to reach out if there’s anything else we can assist with!

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