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Purl Soho Reviews 

2,393
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,624 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the yarns, noting their beautiful colors, soft textures, and how well they work for various projects. Many also highlight the exceptional customer service, describing interactions as positive, helpful, and efficient, with quick responses to inquiries and easy order adjustments. The ordering process is frequently mentioned as straightforward and user-friendly, with fast and well-packaged delivery. Reviewers frequently appreciate the diverse range of beautiful yarns and well-written patterns available, often highlighting the clarity of instructions and the quality of designs. Many consumers also value the extra touches, such as free patterns, samples, and helpful online resources like videos and classes. People consistently report being 100% satisfied with their purchases and the overall positive experience, indicating strong loyalty to the company.

What people talk about most

Product

Customers consistently express satisfaction with the product, particularly praising the high quality and... See more

Quality

Customers consistently note positive experiences with quality, highlighting the exceptional nature of the... See more

Order

Reviewers mention positive feedback about their orders, often highlighting the ease of the ordering process... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers consistently praising the fast and... See more

Customer service

People report positive experiences with customer service, often describing it as excellent, amazing, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purl Soho has always delivered the finest yarns. I changed my mind about yarn color after ordering and they had no problem fixing the order. They’ve been helpful with pattern directions and their... See more

Rated 5 out of 5 stars

I love all Purl Soho's yarns -- and their patterns. I have just finished a child's pullover using 2 kinds of cotton: Serif and Cotton Pure, and I loved both. The pattern, like all PS's designs, was cl... See more

Rated 5 out of 5 stars

My Linen Quill is gorgeous! Super soft, a bit rustic, perfect for my project (a self-drafted, top-down, drapey tunic), and even better than expected after seeing several raves by YouTube podcasters. M... See more

Rated 5 out of 5 stars

The cotton/yak wool has arrived safely. I'm thrilled with the colour and texture. I haven't begun making the toddler sweater yet as my fingernails are dry and splitting from the cold weather here. I... See more


Company details

  1. Yarn Store
  2. Craft Store
  3. Handicraft
  4. Knit Shop

Written by the company

Discover our naturally gorgeous yarns: 45 natural-fiber yarns in 1000s of glorious colors... And you'll only find them at Purl Soho! For over 20 years we have been an independent, women-owned business, staffed and run by passionate knitters. We live and breathe yarn and love every single one we create... We know you will, too! In addition to yarn, be sure to explore our vast collection of one-of-a-kind knitting patterns for all levels, including 1000s of free knitting patterns. Our beautiful photos show you exactly what you're going to make, while our super clear instructions and legendary knitting tutorials will guide you through every step. We are based in the USA, but we ship all over the world. Try us... You'll feel inspired and supported and will surely knit something beautiful!


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(2,393)

1,638 reviews in the last 12 months

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Rated 5 out of 5 stars

You guys are absolutely amazing

You guys are absolutely amazing! I have always been 100% satisfied with each order I’ve place with you. In this world of disappearing customer service, you still go above and beyond in every aspect. You have a lifetime customer in me!!

3 June 2026
Rated 1 out of 5 stars

I wanted to make the potholders you…

I wanted to make the potholders you showed, but the yarn was not available. Frustrating to see something advertized currently that is not available.

2 June 2026
Purl Soho logo

Reply from Purl Soho

We are so sorry that some colors of Japanese Denim Cotton are currently out of stock. We recently launched this yarn, and some colors sold more quickly than we expected! We’re eager to chat further about your project and would love to know which potholders you were interested in making. We are always more than happy to do a deep dive of our inventory to see if there’s anything we can do to help, and have reached out to you directly from customerservice@purlsoho.com! We’ll be on the lookout for your reply, and please don’t hesitate to let us know if you have any other questions or concerns.

For some more information on Japanese Denim Cotton, we’re in the midst of restocking this yarn and are expecting out-of-stock colors back at the beginning of August. We truly never want to cause any disappointment, so we really appreciate you sharing your experience with us so we can assist. We’re so grateful that people really love this yarn (as do we!) and are working hard to get this yarn back on the shelves!

Rated 5 out of 5 stars

Love echo wool

My yarn arrived nicely packaged. It shipped quickly, and the quality of the yarn was beautiful. I included a question with my order and received a prompt response back. I am very satisfied.

30 May 2026
Rated 5 out of 5 stars

The online ordering went smoothly

The online ordering went smoothly, The Purl SoHo website is easy to navigate and gives detailed descriptions of their yarn as well as the ordering process. I received the yarn in a timely fashion, and the yarn was beautiful, as described! Plus, I received a sample of a similar (yet, different) yarn. The ordering process was seamless from start to finish. Thank you, Purl Soho!

2 June 2026
Rated 2 out of 5 stars

I love the yarn but am unable to access…

I love the yarn but am unable to access the patterns that I need to use the yarn. Your website is very confusing.

1 June 2026
Purl Soho logo

Reply from Purl Soho

We're so sorry you've been unable to track down the pattern you were hoping to use with your yarn! We've emailed you from customerservice@purlsoho.com to assist further and will happily send you the pattern directly.

For future searches, a simple way to track down a pattern is to enter the name of the yarn in the search bar in the upper right corner of our site. This will bring up a gallery of all the projects that feature your yarn. Click on the photo of the project you like, and you'll be taken to a page with all the information you need to get started, from our needle and gauge recommendations to thorough pattern instructions. We hope this little shortcut helps you feel more oriented, and we'd also be very glad to walk through our site with you to clear up any remaining confusion!

We're eager to help and sincerely appreciate you reaching out!

Rated 5 out of 5 stars

Just received my order of Linen Quill

Just received my order of Linen Quill, 4 skeins, in graduated colors from black to shades of greens.
I haven't even started knitting yet and I'm in love with the slight tweediness of the deeply saturated darker colors. The lightest color, while not something I would normally use alone (due to my olive skin tone) has a lovely jewel tone that will augment the over pattern.

I will update as I wash, wind, then begin to knit with it. I have beads ordered to highlight the wrap this was ordered for, "I Am A Dragon III Remix" by Alexadra Davidoff.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Baby Blanket

The yarn is beautiful and is knitting up nicely. I’m using a free pattern from Purl SoHo and it’s making a perfect baby blanket.

30 May 2026
Rated 5 out of 5 stars

Great service and beautiful yarn

I could not believe how quickly I received my order! The yarn is beautiful. Plus they sent me a surprise gift - a 25 g. ball of really nice cotton yarn. I can hardly wait to finish a current project, so I can play with my new yarn. Purl Soho is great! I will be ordering from them again.

8 June 2026

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