Purl Soho has always delivered the finest yarns. I changed my mind about yarn color after ordering and they had no problem fixing the order. They’ve been helpful with pattern directions and their... See more

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Discover our naturally gorgeous yarns: 45 natural-fiber yarns in 1000s of glorious colors... And you'll only find them at Purl Soho! For over 20 years we have been an independent, women-owned business, staffed and run by passionate knitters. We live and breathe yarn and love every single one we create... We know you will, too! In addition to yarn, be sure to explore our vast collection of one-of-a-kind knitting patterns for all levels, including 1000s of free knitting patterns. Our beautiful photos show you exactly what you're going to make, while our super clear instructions and legendary knitting tutorials will guide you through every step. We are based in the USA, but we ship all over the world. Try us... You'll feel inspired and supported and will surely knit something beautiful!
Contact info
United States
- customerservice@purlsoho.com
- www.purlsoho.com
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Great quality product and service!
Quick delivery, item described perfectly. High quality - love Purl Soho products and service!
Fast Service
I needed an additional skein to finish my project and it arrived super fast!
Fast shipping and beautiful yarn!
You guys are absolutely amazing
You guys are absolutely amazing! I have always been 100% satisfied with each order I’ve place with you. In this world of disappearing customer service, you still go above and beyond in every aspect. You have a lifetime customer in me!!
Much more than I expected!
My order was much more than I could imagine! Thank you so much. This is where I will go for yarn in the future!
Always a great experience!
Easy ordering process, quick shipping, and always lovely yarn. I have yet to have a less than wonderful experience ordering from Purl Soho.
I received my yarn so quickly
I received my yarn so quickly, the quality is great! First time using this yarn. So excited!
I wanted to make the potholders you…
I wanted to make the potholders you showed, but the yarn was not available. Frustrating to see something advertized currently that is not available.

Reply from Purl Soho
Love echo wool
My yarn arrived nicely packaged. It shipped quickly, and the quality of the yarn was beautiful. I included a question with my order and received a prompt response back. I am very satisfied.
The online ordering went smoothly
The online ordering went smoothly, The Purl SoHo website is easy to navigate and gives detailed descriptions of their yarn as well as the ordering process. I received the yarn in a timely fashion, and the yarn was beautiful, as described! Plus, I received a sample of a similar (yet, different) yarn. The ordering process was seamless from start to finish. Thank you, Purl Soho!
I love the yarn but am unable to access…
I love the yarn but am unable to access the patterns that I need to use the yarn. Your website is very confusing.

Reply from Purl Soho
Just received my order of Linen Quill
Just received my order of Linen Quill, 4 skeins, in graduated colors from black to shades of greens.
I haven't even started knitting yet and I'm in love with the slight tweediness of the deeply saturated darker colors. The lightest color, while not something I would normally use alone (due to my olive skin tone) has a lovely jewel tone that will augment the over pattern.
I will update as I wash, wind, then begin to knit with it. I have beads ordered to highlight the wrap this was ordered for, "I Am A Dragon III Remix" by Alexadra Davidoff.
I received my order in a few days & Im…
I received my order in a few days & Im so happy…. Love the yarn‼️‼️
I’m knitting now😊
Baby Blanket
The yarn is beautiful and is knitting up nicely. I’m using a free pattern from Purl SoHo and it’s making a perfect baby blanket.
Great service and beautiful yarn
I could not believe how quickly I received my order! The yarn is beautiful. Plus they sent me a surprise gift - a 25 g. ball of really nice cotton yarn. I can hardly wait to finish a current project, so I can play with my new yarn. Purl Soho is great! I will be ordering from them again.
Beautiful yarn and I can't wait to get…
Beautiful yarn and I can't wait to get weaving with it!!
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