First I owe thanks to Jesse Kelly for informing me about a true American owned celluar company that doesn't use our funds to fund woke agendas. Second, thanks to Pure Talk for great customer service a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
PureTalk shows openly that like so many American patriots it promotes the values we hold dear. They respect the Veterans that have done so much since the founding of America. It also shows in the peop... See more
Company replied
Puretalk service is the best cell service I've ever had. It's also one of the most affordable companies. I've had Puretalk for almost 6 years and their customer reps are "top shelf". Today, Representa... See more
Company replied
What a Great Experience with representative Casey !! She easily explained the switch over process & answered all my detailed ?s !!! Much more affordable monthly fees! So so thankful for a military... See more
Company replied
Company details
Written by the company
At PureTalk, we believe that you shouldn't have to compromise on your wireless service or your values. We are a proud, veteran-led American company dedicated to providing premium wireless service on the same nationwide 5G network as one of the big guys, but at a fraction of the cost. Our mission is to put people before profits, delivering honest, transparent, and affordable mobile solutions without any hidden fees, contracts, or overage charges. We understand how important it is to stay connected to your family, friends, and business. What truly sets us apart isn't just our reliable nationwide coverage; it's our unwavering commitment to exceptional customer care. When you call us, you are guaranteed to speak with a highly trained, 100% US-based customer service team who genuinely wants to help you. We pride ourselves on creating a hassle-free experience that values your time and your hard-earned money, ensuring you always feel supported and appreciated as part of our family. Whether you need a basic plan for essential communication or a robust data package for streaming and working on the go, we have you covered. Best of all, we offer a range of flexible options to fit any budget, including plans starting at $24.99/mo. By choosing us, you are supporting a company that champions family, community, and the American spirit. We are dedicated to providing smart solutions and real savings for hardworking people. Switch today and experience the difference of a provider that puts you first. PureTalk, a wireless company that actually stands for something.
Why PureTalk
Written by the company
- Customer service, right here in the USA
- We believe in America and in creating jobs for Americans. That’s why, unlike other big businesses that offshore to save a buck, our friendly customer service team is based right here in the U.S.
- No contracts or overage fees
- You deserve better from your wireless company, not to be pigeonholed into an unlimited data plan you don’t need. That’s why we offer plans starting at $24.99 with no contracts and no hidden fees.
- Deeds. Not words.
- You can say a lot of things. Doing them is harder. Deeds, Not Words reflects PureTalk’s belief that values mean nothing without follow-through. By partnering with organizations that serve Veterans and champion American work ethic, we turn shared beliefs into measurable results. When an organization like AWP calls and says an individual needs help, we send it without hesitation. Less talk. More doing. Every single time.
30-day money back guarantee
Love our service or your money back.
We know that making a big purchase is a big deal. You work hard for your money and if you spend it on something that doesn't meet your needs, that's a big problem. That's why PureTalk offers a 30-day Money Back Guarantee, so there's no risk when you sign up. You can make the switch without breaking a sweat. We're confident you'll love your PureTalk service, but if we're wrong, just give us a buzz. Let us know that you need a refund, and we'll make things right.
Contact info
11100 Alcovy Road, 30014, Covington, United States
- (877) 820-7873
- trust@puretalkusa.com
- www.puretalkusa.com
4.4
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They advertise unlimited talk text and…
They advertise unlimited talk text and data for $34.99 a month. My plan is $34.99 a month for unlimited talk and text with 10 gig of data.
Been with the company several years and just found this out because of the tv advertisements. Can’t seem to get old plan changed to new plan. Use to like this company but not so much anymore. By pure talk. Need a provider with integrity. Don’t care who owns it military or not. Just because your x-military doesn’t automatically mean you have integrity!
10 September 2026
Unprompted review
Reply from PureTalk
Edited 9/14/2026:
Hello Ronald! We are following up regarding your recent review.
After looking into your account, we confirmed that you are currently on our $30.00 Unlimited Talk & Text plan (which includes 10GB Data and 5GB Hotspot). We would be more than happy to help you upgrade to our new $34.99 Unlimited Talk, Text, & Data plan. Please note that plan prices do not include applicable taxes and fees.
You can easily update your plan anytime by logging into your online account at https://www.puretalk.com/account/login, selecting the Plan tab, and then clicking Change Plan. If you choose to make the change immediately, you will simply pay the prorated difference for the remainder of your cycle. Alternatively, you can schedule the upgrade to take effect on your next billing date.
If you run into any issues or have additional questions, please feel free to reach out directly by dialing 611 from your PureTalk phone, our team is always happy to assist. If we've been able to help resolve your concerns, we would truly appreciate it if you'd consider updating your review.
Thank you so much for being a valued PureTalk customer! -M.S.
Hello! We sincerely apologize for the frustration regarding your plan and our recent updates. We always want to ensure our long-term customers have access to our best options, and we can absolutely help you transition your line to our current $34.99 Unlimited Talk, Text, and Data plan.
Please give us a call by dialing 611 directly from your PureTalk device (or 1-877-820-7873) so a representative can update your plan right away. We truly value your years with us and hope to make this right! -M.S.
Fabulous Customer Service
Fabulous Customer Service! Thank you Chris in AZ! Highly recommend Pure Talk!!!
10 September 2026
Unprompted review
Reply from PureTalk
Hello, Emma! It's fantastic to know that Chris provided an amazing customer service experience! We love recognizing our top-performing agents and will share your feedback with him and our leadership team. Thank you for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Great service and very helpful
Great service and very helpful, English speaking customer service.
10 September 2026
Unprompted review
Reply from PureTalk
Hi, Barry! It's wonderful to hear you're getting excellent coverage and customer support! Thank you for your feedback and for being a valued customer! We truly appreciate your business. - A.M.
One call….to Georgia
One call….to Georgia, USA. CSR handled my issue in English in less than 5 minutes! Cant beat American Companies.
9 September 2026
Unprompted review
Reply from PureTalk
Hello! We're thrilled you're enjoying our US-based customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
I transferred carriers from Verizon to…
I transferred carriers from Verizon to PureTalk I couldn’t be happier. Great customer service and coverage. So much better than the over priced Verizon!!
9 September 2026
Unprompted review
Reply from PureTalk
Hello! It's great to hear you're getting excellent coverage and enjoying our affordable plans! Thank you for choosing PureTalk! We truly appreciate your business. - A.M.
Brian/Preston
Brian, Preston...you know what you did!
You took a panicked old woman and treated me with patience and respect! You got my phone working and you were so polite and professional I think you knew you were being exemplary employees and would get me to write a review saying Pure Talk is an awesome company because of people like you. Thank you
8 September 2026
Unprompted review
Reply from PureTalk
Hi, Chaz! We’re thrilled to hear you had such a great experience! We love celebrating our team members, so we’ll be sure to pass your kind words along to Brian and Preston. Thank you for taking the time to share this—and thank you for being a valued part of the PureTalk family! - A.M.
PureTalk, full service at a bargain price.
PureTalk was able to solve the issue I was having with my cell phone over the phone, saving me from having to drive to a store to have it done. They truly seemed motivated to take care of my concern. A job well done. Thank you.
8 September 2026
Unprompted review
Reply from PureTalk
Hi, Thomas! We love hearing this! Providing excellent service is what we strive for every day. Thank you for the feedback and for choosing PureTalk! - A.M.
Reply from PureTalk
Hi, Joel! It's fantastic to hear you're getting great coverage and customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Pure talk is always great to deal with…
Pure talk is always great to deal with no long weights on the phone. Everyone that answers is very polite and informative. Not to mention our bill is half as what we were paying.
8 September 2026
Unprompted review
Reply from PureTalk
Hi, Lori! We're thrilled you're getting excellent customer support and saving half on your bill! Thank you for choosing PureTalk! We truly appreciate your business. - A.M.
The cellphone/customer service apex
The issues that I've needed help with have ranged from basic bill paying to very technical "text spoofing" issues and with each issue it was handled with professionalism and overall excellent customer courtesy and service. With respect to the spoofing issue I dealt with regular customer service and also their top level technical support staff and they were extremely thorough and very knowledgeable and to date the issue has been resolved and this has been 3 weeks since the issue was addressed.
So when you place this on top of the already excellent service rate and coverage this is across the board the best overall deal on the economic landscape and should be utilized by anyone with a cellular phone service plan especially those that have opted into a contract and for the simple fact Puretalk doesn't require you to sign into any sort of contract for service.
6 September 2026
Unprompted review
Reply from PureTalk
Hi Charzell! We are thrilled to hear about your experience, especially regarding how our team handled the technical issue. Dealing with security concerns can be incredibly stressful, so knowing that both our frontline representatives and top-level technical support staff provided you with thorough, knowledgeable, and professional service means the world to us.
We also appreciate your shout-out to our contract-free plans and overall value. Providing top-tier service and reliable coverage without locking customers into rigid contracts is something we truly believe in.
Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Just ported over 4 lines and the…
Just ported over 4 lines and the Customer service was exceptional. No issues with knowledge or processes with the representative. Each time I've called the CS Rep with knowledgeable and solved the issue promptly. Im looking forward to a great relationship after 19 years with Verizon!
6 September 2026
Unprompted review
Reply from PureTalk
Hi, Mark! We’re thrilled to hear you had such a positive experience! Delivering excellent customer service is always our top priority. Thank you for your kind words and for being a valued PureTalk customer—we truly appreciate your business! - A.M.
PureTalk shows openly that like so many…
PureTalk shows openly that like so many American patriots it promotes the values we hold dear. They respect the Veterans that have done so much since the founding of America. It also shows in the people they hire such as the helpful two that helped me in customer and technical support with ease. Wish I could recall their names, A young woman and man...God Bless you folks..one and all that share your values..
4 September 2026
Unprompted review
Reply from PureTalk
Hello, Scott! Providing excellent service is what we strive for every day. We're proud to support veterans through programs like America's Warrior Partnership. Thank you for the feedback and for choosing PureTalk! - A.M.
The Customer Service is outstanding
The Customer Service is outstanding. I spoke with Crystal, Tennessee and she was extremely helpful and excellent! I’ve been a PureTalk for several years and I love the quality of your service.
5 September 2026
Unprompted review
Reply from PureTalk
Hello, Leah! We’re thrilled to hear you had such a great experience! We love celebrating our team members, so we’ll be sure to pass your kind words along to Crystal and our leadership. Thank you for taking the time to share this—and thank you for being a valued part of the PureTalk family! - A.M.
Tatiana in the Georgia tech support for…
Tatiana in the Georgia tech support for PureTalk solved my hot spot issue quickly.
5 September 2026
Unprompted review
Reply from PureTalk
Hi, Dann! We're thrilled to hear Tatiana was able to quickly solve your service issue. Thank you for choosing PureTalk! We truly appreciate your business. - A.M.
Friendly professional customer service
I called to evaluate my data usage vs. rate plan. CSR recommended changes that lowered my monthly bill. Additionally she helped me purchase a new iPhone 17 on a 0% interest plan that fit my budget. I’m very please!
4 September 2026
Unprompted review
Reply from PureTalk
Hi, Paul! It's wonderful to hear that our support team was able to help you get the best plan and phone to suit your needs. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
PureTalk plans & customer service rules!
I’ve used PureTalk cell service for a few years & it has always been excellent even here in rural mountainous Vermont. Plans are affordable & flexible (change on the go). I just spent time with “Kayla from AZ” as I consider changing plans and adding a hotspot device & plan. She was kind, personable, and thorough answering all of my questions & helping me understand the best set-up for my needs.
5 September 2026
Unprompted review
Reply from PureTalk
Hi, Willie! Thank you so much for the wonderful feedback! We’re delighted that our support team delivered a great experience, and we’ll make sure Kayle and leadership see your praise. We truly appreciate your business and are proud to have you with PureTalk! - A.M.
Pure talk speed is amazing
I Couldn't get my numbers all right called customer service and they helped me get hooked up on a E Sim they were patient and caring. I was a total ass I'm impressed with the speed and how my phone is operating thanks Mike Row for suggesting this network
4 September 2026
Unprompted review
Reply from PureTalk
Hello, Stanley! It's great to know that our customer support team was able to get you up and running. Thank you for choosing PureTalk! We truly appreciate your business. - A.M.
Best thing I ever did was switch to PureTalk
Best thing I ever did was switch to PureTalk. I signed up in minutes. No other carrier offers anything close. The staff is very professional. No one beats the great monthly pricing. I have recommended them to everyone.
4 September 2026
Unprompted review
Reply from PureTalk
Hi, Carol! It's fantastic to hear you're getting excellent service and customer support while also saving money on your monthly bill! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
The customer service rep
The customer service rep. Jessica in Florida was fantastic.
3 September 2026
Unprompted review
Reply from PureTalk
Hi, Dale! It's great to know that Jessica provided an amazing customer service experience! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
I am so happy that I switched to…
I am so happy that I switched to PureTalk. Not only the savings over other companies, but helped me another issue. Customer service, very professional, easy to talk to, and very polite. Great Job everyone.
2 September 2026
Unprompted review
Reply from PureTalk
Hi, Jackie! It's fantastic to hear you're getting excellent customer support and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.