Its a great gym, the other members are friendly, the staff are a little bit absent or not quite engaging. Some of the equipment is intimidating for a newbie. Wish i could book in to get a PT to show m... See more
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Review summary
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Having been with Pure Gym at Park Royal for ohhhh so many years and seen a lot of changes I write because I believe they are finally listening to us ... the clients!! I love the pump, circuits and cor... See more
Company replied
PURE GYM DARTFORD Such a welcoming gym I feel so at home here. The encouragement the staff give are honestly INSANE!!! Naz and Alison have honestly gave me such a drive to get fitter. They m... See more
Company replied
I've been going to PureGym for a while now, and it's honestly one of the best decisions I've made for my fitness. The classes are brilliant and a great way to mix up my weekly workouts. I always l... See more
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Company details
About PureGym UK
Written by the company
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
United Kingdom
- www.puregym.com
4.0
Great
67K reviews
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Replied to 90% of negative reviews
Typically replies within 1 week
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Professional
Professional, knowledgeable and friendly staff. A gym for all shapes, sizes and ages everyone is welcome, friendly atmosphere and help or advice is always available when needed. Multiple classes to choose from and all the gym equipment you need.
20 July 2026
Unprompted review
Reply from PureGym UK
Hi Deborah. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
After 10 years of being a loyal PureGym…
After 10 years of being a loyal PureGym member, I’ve finally decided to leave.
Unfortunately, the gym has gone downhill. It’s dirty, poorly organised, and often feels more like a social club than a place to train. There are too many teenagers standing around chatting instead of working out, making it difficult to use the equipment.
The facilities are in a terrible state. Many locker and changing room doors are broken, the toilets smell awful, and there is no proper air conditioning, making the gym very uncomfortable, especially during busy times.
My final reason for leaving was a very unpleasant experience with one of the personal trainers at the Borehamwood branch, whose behaviour was completely unprofessional and unacceptable.
It’s disappointing to see how much the standards have dropped over the years. Instead of renewing my membership, I’ve decided it’s time to invest in a professional home gym.
I hope PureGym takes these issues seriously and starts improving the experience for its long-term members.
11 July 2026
Unprompted review
Reply from PureGym UK
Hi Alireza, thanks for leaving us this review. We are sorry to see this is 1 star.
We are sorry to hear of your experience with PureGym and that you have decided to leave.
We would love a chance to speak to you in further detail regarding the comments you have made. Especially ''My final reason for leaving was a very unpleasant experience with one of the personal trainers at the Borehamwood branch, whose behaviour was completely unprofessional and unacceptable.''
We have a zero-tolerance policy on any form of bullying or inappropriate behaviour and take any concerns of this nature seriously.
Could you please email member.services@puregym.com with further information regarding your review and they will be happy to discuss this further with you.
Thanks, PureGym
Nice & Healthy Environment Good…
Nice & Healthy Environment Good Equipment
13 July 2026
Unprompted review
Reply from PureGym UK
Hi Ashish. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
More hamstring love, please
I generally like it here but I don't like how they are 3 seated leg extension machines but only 1 seated leg curl machine. 😤 Especially when there are also 2 lying leg curl (less optimal than seated leg curls). I just wish there was more than one seated leg curl machine.
20 July 2026
Unprompted review
Reply from PureGym UK
Hi Janelle. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
Thanks, PureGym.
Reply from PureGym UK
Hi Clare. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
It is convenient and good value for…
It is convenient and good value for money, the staff are well informed,friendly and helpful. It has convenient parking outside too.
20 July 2026
Unprompted review
Reply from PureGym UK
Hi Ros. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Convenient
Convenient. I like to see the busy times and so can plan when I can visit
20 July 2026
Unprompted review
Reply from PureGym UK
Hi Tim. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Wide range of equipment
Wide range of equipment for CV, Free Weights and Machines.Bright open clean areas with a good atmosphere.
20 July 2026
Unprompted review
Reply from PureGym UK
Hi Stephen. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK
Hi Maddie. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Clean
Clean, good machines, not too busy, sports water machine always full
20 July 2026
Unprompted review
Reply from PureGym UK
Hi Christina. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
I love it!
I love it, best and most secure gym I've ever been to, you just find what works for you as there are so many things and I like how it's not too busy when in the changing rooms, I've become so comfortable, mainly due to the staff, and I hadn't been for a few weeks, you get what you need from your workout😊
19 July 2026
Unprompted review
Reply from PureGym UK
Hi Jess. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Very safe for women even quite hours.
Very safe for women even quite hours.
19 July 2026
Unprompted review
Reply from PureGym UK
Hi Melek. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Lovely guest experience
Lovely gym, not too busy but also not too quiet. Running machine was fab. Weight machines were being used but the wait time was absolutely minimal. It could have been cooler but this is likely my run and the hot weather, as opposed to the actual gym temperature!
19 July 2026
Unprompted review
Reply from PureGym UK
Hi Rich. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Ai bad, human good
Once I got past the AI the human representative handled the issue I was having with switching from a free to paid account. There was some delay in the response but based on the time I made contact I feel it’s to be expected.
18 July 2026
Unprompted review
Reply from PureGym UK
Hi Mark. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK
Hi Mattamus. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Very welcoming
Very welcoming, had a thorough tour of gym and showed me different equipment
18 July 2026
Unprompted review
Reply from PureGym UK
Hi Rachael. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Very clean gym and the team are very…
Very clean gym and the team are very friendly and welcoming
18 July 2026
Unprompted review
Reply from PureGym UK
Hi Craig. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Bristol Union Gate Gym disappointment
Bristol Union Gate Gym disappointment.
Just moved to the area, i was recently at Pure Gym in Bournemouth which i loved, so naturally joined Pure Gym in Bristol (Union Gate). I unfortunately had to cancel my membership there as firstly 1. lots of guys used the gym to just hang again, one time there were men taking pictures of the women working out. 2, there was no female staff, a very male dominated gym, 3. there was just something off with the environment i did not feel comfortable going there in the evening. Its a very outdated gym and overall would not recommend this gym to a female.
2 March 2026
Unprompted review
Reply from PureGym UK
Hi CJ. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We have a zero-tolerance policy on any form of harassment or inappropriate behaviour and take any concerns of this nature seriously. We ask that any concerns are raised with the gym manager directly, or to safespace@puregym.com; a confidential means of alerting us to any behavioural concerns. We please ask that you get in touch with further details, to allow us to conduct a full investigation into this matter.
Thanks, PureGym
Henry baker-Holmes PT
Clean area, amazing personal trainer - Henry baker-Holmes he is so dedicated to his work always a good laugh each PT session. Every time I see him he always pushes me to help me gain muscle growth and he is an overall amazing person. Even if ur injured he tailors the workout to make sure no more strain is put on the injury.
17 July 2026
Unprompted review
Reply from PureGym UK
Hi Michael. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
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