App is annoying as QR code to access takes a while to load. Deadlift equipment and bumper plates severely lacking. Benches were all wobbly in free weights section by dumbbells. A lot of the equ... See more
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Location
Switch locationBirmingham Road, WV2 3NH Wolverhampton, GB
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Great visit, although I’m a member for a couple of years I haven’t been for 9 months. My passion is road cycling but I was knocked off my bike last year and haven’t been to the gym while recovering. I... See more
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Great gym layout, secure free off site parking and friendly staff contribute to good environment and happy to travel further when possible to work out there. That's how pure gym should be in othe... See more
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The gym is an excellent place to start the day. Great atmosphere and a very welcoming environment. The only tiny bit of annoyances would be that the squat rack area was taking away from use by membe... See more
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Company details
About PureGym UK - Wolverhampton South
Written by the company
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Birmingham Road, WV2 3NH, Wolverhampton, United Kingdom
3.8
Great
121 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
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Subje Formal Complaint Regarding Changing Room Incident and Lack of Follow-Upct
Dear Manager,
I cannot remember the exact date
I am writing regarding an incident that occurred a few weeks ago at the Wolverhampton South gym. I have been a member, on and off, since the gym opened, and I feel disappointed that I have had to raise this matter formally.
At approximately 8:30 a.m., after completing my workout, I went to the men's changing room to shower before work. There were around five other members present, including two people known to me.
A female cleaner was working in the shower area adjacent to the changing room, which is open to the changing area itself. Throughout the time I was there, she had a mobile phone in her hand. I cannot say what the phone was being used for, but its presence caused concern given that members were changing and some were in various states of undress, including wearing only their underwear.
One member told me that he had already asked the cleaner to leave so that he could use the shower. I then asked if I could shower as I needed to get to work. The cleaner replied that I "had an attitude." Another member was also told he would need to wait until she had finished.
After waiting approximately five minutes, I asked again whether she would be leaving. She muttered something in response and still had the phone in her hand. Frustrated by the situation and conscious that I needed to get to work, I moved her cleaning equipment outside the changing room. She raised her voice and told me to stop. I raised my voice in return and stated that I needed to use the shower. She then said she would get the manager, and I replied that she should do so.
A few minutes later, the duty manager attended and asked what had happened. I explained the situation and said that I needed to finish showering but would attend the office afterwards to discuss the matter. The manager agreed. To be fair to her, she remained professional and simply asked me to lower my voice, as I had become upset and frustrated.
After showering, I went to the manager's office. Before discussing the incident, she asked me to leave the office door open. I questioned why this was necessary when a cleaner had been allowed to remain alone in the changing area while carrying a mobile phone, but I did not receive an answer.
During our discussion, I explained my concerns:
A member of staff should not be carrying a mobile phone in a changing room or shower area where members are undressed.
Carrying out cleaning at what is clearly a busy peak time for members wanting to shower before work seemed inappropriate.
I asked whether it would be considered acceptable for a male cleaner to remain in a female changing room under similar circumstances.
When I asked what action would be taken, I was told that the manager would speak to the cleaner.
Looking back, I acknowledge that I became frustrated and raised my voice. I regret that and feel I could have handled my own response better by going directly to management rather than allowing the situation to escalate. However, my concerns about privacy, dignity, and the handling of the incident remain.
What disappoints me most is that several weeks have now passed and I have received no follow-up, no explanation of the gym's policies, and no indication that my concerns were taken seriously. As a long-standing member, I feel let down by the lack of communication and the way the matter was handled.
Unfortunately, this experience has led me to cancel my membership.
I would appreciate a response addressing the concerns I raised and explaining what steps, if any, have been taken following this incident.
Yours faithfully,
30 April 2026
Unprompted review
Recently joined in January, highly recommended, great staff!
Recently joined in January, the gym equipment has improved, cleanliness is outstanding. PT Luke & staff are dedicated to ensuring the gym equipment and areas are immaculate. Highly recommended as gym.
9 May 2026
Unprompted review
Reply from PureGym UK - Wolverhampton South
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Absolutely awesome staff
Absolutely awesome staff. Huge gym, clean and equipment well spread out.
20 April 2026
Unprompted review
Reply from PureGym UK - Wolverhampton South
Hi Kully- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout and we love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear you enjoy using the gym overall and look forward to seeing you back soon! Thanks, PureGym
Easy access and parking availability
Easy access and parking availability, good equipment, and a conducive environment
18 December 2025
Reply from PureGym UK - Wolverhampton South
Hi Chinyere- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment/kit so that members have a variety of ways to workout and we are really happy to hear you enjoy using the gym overall! Thanks, PureGym
Straight forward process
5 October 2025
Reply from PureGym UK - Wolverhampton South
Hi there - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! It's great to hear you found the sign up process straightforward, that's exactly what we aim for! We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym
Joined and left on the same day
Joined and left on the same day. Poor equipment - some of the equipment had 'out of order' placards placed on them. Really disappointed.
8 August 2025
Reply from PureGym UK - Wolverhampton South
Hi Sandip, thank you for taking the time to leave this review.
We are equally as disappointed when, from time to time, things go wrong and equipment has to be placed out of order. Regular maintenance checks are undertaken, and any issues identified are escalated to engineers straight away. Sometimes, there may be a small wait whilst engineers attend to fix any issues, but we endeavour to resolve these as soon as possible.
If you have any concerns about specific pieces of equipment in your gym, please notify staff on site as soon as you can.
Thanks, PureGym
very comfortable
it is very spacious and I dont feel judged whilst working out. Eveyone minds there own business will be buying a subscription for a month 🥰
15 July 2025
Reply from PureGym UK - Wolverhampton South
Hi there - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Very good staff clean and well…
Very good staff clean and well maintained
8 July 2025
Unprompted review
Reply from PureGym UK - Wolverhampton South
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
I visit today at Wolverhampton south…
I visit today at Wolverhampton south the manager on duty 14:29 she’s really very good to explain everything and I join behalf of her attitude thanks
30 May 2025
Reply from PureGym UK - Wolverhampton South
Hi Mohamed - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear you have joined following this interaction, enjoy your workouts! Thanks, PureGym
Good gym spacious and plenty of…
Good gym spacious and plenty of equipment good value for the money.
Popular gym so so weights area is always fairly busy
16 May 2025
Unprompted review
Reply from PureGym UK - Wolverhampton South
Hi Adam - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Puregym Wolverhampton South
Puregym Wolverhampton South. Great big gym. Leon is an awesome instructor, very helpful and friendly. I personally enjoy his classes, especially Ride classes. If i want a good cardio, I know I can count on Leon. Thank you Leon G.O.A.T
23 April 2025
Unprompted review
Reply from PureGym UK - Wolverhampton South
Hi there - Thank you for taking the time to leave this review! We’re delighted to hear that you’re having such a fantastic experience in our gym.
Helping our members achieve their goals and feel their best is what drives us every day, and your kind words mean the world to us. Keep up the amazing work—we’re excited to continue supporting you on your fitness journey! Thanks, PureGym.
Good joining options
Good joining options. Great price, joined while they had no joining fees. Glad to be able to cancel at anytime if needed.
13 April 2025
Reply from PureGym UK - Wolverhampton South
Hi Beckie. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK - Wolverhampton South
Hi Jaqueline! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was straightforward.
Hope you enjoy your membership with us! Thanks, PureGym
Impressed that PureGym replied to my…
Impressed that PureGym replied to my enquiry for membership and sorted everything out easily and straightforward
19 March 2025
Reply from PureGym UK - Wolverhampton South
Hi Adam! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so; it is great to hear the Member Services team could get this resolved for you!
Enjoy your membership with us! Thanks, PureGym
The lack of equipment is insane makes…
The lack of equipment is insane makes it almost in impossible to have a decent workout when there’s 5 kids to one machine
18 February 2025
Unprompted review
Reply from PureGym UK - Wolverhampton South
Hi Nathan - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Reply from PureGym UK - Wolverhampton South
Hi Rajinder - Thank you for taking the time to leave this review, we always appreciate and take on member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym.
The gym is very basic and lacks…
The gym is very basic and lacks atmosphere. The work out areas are ok, but could be improved by having private divided areas of space as all open plan. The showers are scalding hot in the womans changing rooms and burned me, massive health and safety issue, also no locks on them. No tv you can watch while working out, looking at frosted glass is not great!, I will not be returning. Found it depressing atmosphere. It was quite and plenty of parking space, that is the only decent thing. The gym could improve from better equipment and creating better work out areas, where people have more privacy and promotes more motivation.
25 December 2024
Reply from PureGym UK - Wolverhampton South
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We are reviewing feedback and will ensure this is addressed in club.
Temperatures and air conditioning in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers.
We also aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Good gym - but showers need to be better
This is a great gym with a good availability of equipment - I use the treadmills most times and its good I am always able to get on. The reason for only 3 stars is the showers. I find the water temperature is fairly OK most of the time but could be a bit hotter. Also the flow of the shower water is weak and not a strong flow. A good experience in the shower after a workout is an important part of my Pure Gym experience. This is most important especially in autumn and winter when the weather is a lot colder - and a good shower is essential at this time of year. I am happy to pay for increase in membership prices if the showers can be improved to what they are at the moment. If the showers are improved as I have described, I would definitely give 5 stars
21 December 2024
Reply from PureGym UK - Wolverhampton South
Hi Sriram- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We apologise for any inconvenience caused by the showers; please speak to a member of staff in the gym, if problems persist! Thanks, PureGym
We pay a lot for they membership, but the equipment quality is completely shame
I’ve been a member at PureGym Wolverhampton South for a while now, and while I appreciate the friendly staff and convenient location, I’m really disappointed in the equipment quality. We pay a lot for our memberships, yet many machines feel outdated and worn down. It’s clear that an upgrade is desperately needed to match the cost we’re putting into this gym. I hope PureGym invests in better, more modern equipment soon—members deserve it given the premium price.
14 December 2024
Reply from PureGym UK - Wolverhampton South
Hi there . Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Reply from PureGym UK - Wolverhampton South
Hi Ben - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback.
Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym.
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