Joining online was easy, however a little disappointed that four weeks later they have removed the joining fee!! Plenty of equipment, nice and clean. Having 24/7 access is also a plus. Big disappo... See more
Company replied
Location
Switch locationThe Galleries Shopping Centre, NE38 7RT Washington, GB
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See what reviewers are saying
Excellent gym equipment and well maintained, with plenty of choice. Gym is spotless with ambient temperature throughout.All staff members are welcoming... very pleasant...and extremely knowledgeable.... See more
Company replied
Karen, you are an absolute super star ! Thank you so much for an amazing class this morning. Your friendly smile and words of encouragement are so appreciated. Thank you ☺️
Company replied
Shortly after joining (same day) I realised I had made a mistake by including the add-on which allowed me to bring a guest 4 times per month. I intended to bring my daughter but then discovered she wa... See more
Company replied
Company details
About PureGym UK - Washington
Written by the company
Membership Help
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
The Galleries Shopping Centre, NE38 7RT, Washington, United Kingdom
4.5
Excellent
45 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
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Good general atmosphere Excellent…
Good general atmosphere Excellent availability of equipment Always cleanGood availability of lockers
11 May 2026
Unprompted review
Reply from PureGym UK - Washington
Hi Lee. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Excellent gym equipment and well…
Excellent gym equipment and well maintained, with plenty of choice. Gym is spotless with ambient temperature throughout.All staff members are welcoming... very pleasant...and extremely knowledgeable. They are always on hand to provide assistance if required.
13 April 2026
Unprompted review
Reply from PureGym UK - Washington
Hi Gary- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout. We love being able to help and chat to our members when given the opportunity to do so and we're happy to hear you continually enjoy using the gym! We look forward to see you back soon! Thanks, PureGym
Karen
Karen, you are an absolute super star !
Thank you so much for an amazing class this morning. Your friendly smile and words of encouragement are so appreciated.
Thank you ☺️
9 April 2026
Unprompted review
Reply from PureGym UK - Washington
Hi Ewelina- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear such positive feedback regarding one of our PT's and how they have made a positive impression during your recent class- maintaining a motivated and friendly atmosphere which we love to hear! We'll make sure this feedback will not go unnoticed by the Gym Manager, and we hope you continue to enjoy using the gym overall! Thanks, PureGym
Friendly approachable staff
Friendly approachable staff, good choice of equipment, clean and tidy. A good choice of classes Good value for money and plenty parking.
19 March 2026
Unprompted review
Excellent gym easy to find what you…
Excellent gym easy to find what you need Very clean and a good atmosphere
9 December 2025
Unprompted review
Reply from PureGym UK - Washington
Hi Liam. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Excellent gym
Excellent staff who are always friendly and facilitate fantastic classes. They always push you to your limit (safely) to be your best self and get a great workout. Equipment is also excellent quality for workouts. This is for the Washington branch.
17 November 2025
Unprompted review
Reply from PureGym UK - Washington
Hi Jade - Thank you so much for your 5-star review! 🙌 We’re so glad to hear you had an excellent experience, and we’re proud to have such a dedicated team. Our staff work hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym
Great class options and gym equipment
Great class options and gym equipment, staff and members are really friendly and helpful,
11 November 2025
Unprompted review
Reply from PureGym UK - Washington
Hi Joanne - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Staff were helpful and pleasant
Staff were with me immediately, helped me join, showed me around and explained the different equipment to me and asked if I had any questions. Very helpful and pleasant.
31 October 2025
Reply from PureGym UK - Washington
Hi Sandra - Thank you so much for your 5-star review! 🙌 We’re so glad to hear you had an excellent experience, and we’re proud to have such a dedicated team. Our staff work hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym
Lovely clean gym helpful staff loads of…
Lovely clean gym helpful staff loads of excellent machines and very airy machines not bunched up
22 October 2025
Reply from PureGym UK - Washington
Hi Catherine - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear you enjoy using the gym! Thanks, PureGym
Excellent gym, good value for money.
Friendly atmosphere, top equipment and the staff are amazing. They facilitate excellent classes and always go the extra mile.
17 October 2025
Unprompted review
Reply from PureGym UK - Washington
Hi Jade - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We also love being able to help and chat to our members when given the opportunity to do so! Looking forward to seeing you again soon at the gym! Thanks, PureGym
Great selection of machines and weights
15 October 2025
Unprompted review
Reply from PureGym UK - Washington
Hi Clair - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! We do our very best to provide a wide range of equipment so that members have a variety of ways to workout, so it's great to see your positive comments! Looking forward to seeing you again soon at the gym! Thanks, PureGym
Reply from PureGym UK - Washington
Hi Robbie - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to see your positive comment! Thanks, PureGym
Reply from PureGym UK - Washington
Hi Paul. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK - Washington
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear found the sign up process and we hope you enjoy using the gym overall!
Thanks, PureGym
Really Friendly and Helpfull Staff...
Being shown around by Scarlett who knew everything i asked...I loved the Equipment i thought there was a Great Choice of free weights and machines...I was also Impressed with the Fitness Classes as i Couldnt make up my mind to try first...A Fantastic Choice of Lessons...
25 May 2025
Reply from PureGym UK - Washington
Hi Chris - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear you enjoy using the gym! Thanks, PureGym
Quick and easy
It's easy to get too and the equipment is first class. It open 24/7 so you can arrange it round
13 May 2025
Unprompted review
Reply from PureGym UK - Washington
Hi David - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We know that everyone likes to workout at different times whether that be due to work commitments or due to personal preference; being open 24/7 means we can provide for everyone, anytime, anywhere! We are really happy to hear you enjoy using the gym! Thanks, PureGym
air con turned off
Why is the air con turned off when it’s boiling hot?
Can’t you afford to put it on?
Would not recommend joining unless you like to train in a sauna
12 May 2025
Unprompted review
Reply from PureGym UK - Washington
Hi Pete - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Temperatures/air con in our gyms are automatically regulated by Smart machines, and monitored by the gym management team. We can confirm that a change has been made this morning to the Air conditioning settings, which has made an improvement in this area. If you do have further concerns following this, we would ask that you let your gym manager know by approaching them in gym, or contacting via email, so they can look into the concern. Thanks, PureGym
Small gym
Small gym, machines reallly close together and equipment not to the standard at my usual gym.
The only thing I would say is good is that you have to scan to get out.
5 May 2025
Reply from PureGym UK - Washington
Hi Christine - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Fab gym it is close to when I live it…
Fab gym it is close to when I live it takes 10 minutes to walk
23 April 2025
Unprompted review
Reply from PureGym UK - Washington
Hi Louse - Thank you for taking the time to leave this review, we always appreciate and take on member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym.
Thank you Mia @ washington
Mia at Pure gym washingon is quite literally the best PT I've ever had. Facilities and support are second to none. Love it.
5 April 2025
Unprompted review
Reply from PureGym UK - Washington
Hi Mark. Thanks for taking the time to leave this 5 star review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so; great to hear about your experience with our PT Mia. Enjoy your next workout! Thanks, PureGym
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