I’ve had such a great experience at PureGym Guildford! The staff are super friendly and always happy to help whenever I have a question. I really appreciate how supportive they are — they don’t jus... See more
Company replied
Location
Switch location14-16 Friary Street, GU1 4EH London, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It was a nice gym, easy to navigate, and the equipment was in good condition and well kept. There was plenty of room And equipment to participate in which ever sort of exercise program one wanted... See more
Company replied
Since opening, the Guildford gym has become significantly busier. At peak times the functional fitness area and C2 machines are often taken out of use for classes, which can make it difficult for... See more
Easy to use Simple to navigate Would recommend App very straightforward and loads quickly
Company replied
Company details
About PureGym UK - Guildford
Written by the company
Membership Help
TrainSafe FAQs
Find a Gym
Download Free App
Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
14-16 Friary Street, GU1 4EH, London, United Kingdom
3.8
Great
19 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Guildford
Since opening, the Guildford gym has become significantly busier. At peak times the functional fitness area and C2 machines are often taken out of use for classes, which can make it difficult for members who want to use that equipment. In other gyms I've belonged to, instructors typically work with members to find a balance so everyone can still access what they need.
There have also been occasions when the air conditioning hasn't been working and the windows were heavily condensed. When this was mentioned, it didn't seem to be acknowledged as an issue, despite similar comments appearing in other reviews.
I recently completed a member survey and, rather than simply taking the feedback on board, I was approached about my comments in a way that felt somewhat defensive and it happened in front of other members, which was inappropriate.
During the 18 months I've been a member l've lost 25kg and made a huge lifestyle change, which I'm really proud of. However, my recent interactions have left me feeling less welcome at the gym, and as an LGBT member that feeling has been particularly disappointing. I simply want to be able to come in, train, and feel comfortable like any other member.
9 March 2026
Unprompted review
Nice place to workout always clean no…
Nice place to workout always clean no drama lots of equipment the PT trainers are nice and friendly 👍
7 September 2025
Reply from PureGym UK - Guildford
Hi Chloe - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout. It’s great to see your positive comments! Thanks, PureGym
Manager seems to struggle to take on…
Manager seems to struggle to take on board the views of customers. More concerned with winning an argument. Cancelled membership.
10 September 2025
Unprompted review
Reply from PureGym UK - Guildford
Hi Geoff. Thanks for taking the time to leave this review, we're sorry to see it's 1 star.
It's important to us to receive member feedback, so that we can continue to improve the service we offer our members.
We would really appreciate if you could get in touch directly to provide more information on your PureGym experience so this can be investigated in full.
Please contact our Member Services team on member.services@puregym.com and we will be back in touch as soon as we can to assist with this.
We hope to hear from you soon.
Thanks, PureGym
Air con felt inadequate for summer gym…
Air con felt inadequate for summer gym workout, no sanitiser or paper towels to clean equipment down, and during busy hours not a big selection of cardio equipment.
22 July 2025
Unprompted review
Reply from PureGym UK - Guildford
Hi, thank you for taking the time to leave us this review.
We have recently made slight changes to this area, looking at improving energy efficiency. By law, we have a requirement to provide a certain amount of fresh air based on occupancy levels, and our ventilation system increases and decreases at different times throughout the day and night, making sure we meet these requirements and provide good air movement around the gyms.
These levels are based on size of the gym, and occupancy levels, and are regularly monitored.
All member feedback is reviewed, and brought to the attention of our Facilities team, who regularly review any changes we make to our gym facilities and all feedback is taken into account when making any future changes.
If you have any specific concerns relating to this feedback, please speak with the Gym Manager or a member of the gym team where they will be able to assist further.
Thanks, PureGym
Reply from PureGym UK - Guildford
Hi there - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Reply from PureGym UK - Guildford
Hi Aleksandra. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Really helpful membership advice
22 May 2025
Unprompted review
Reply from PureGym UK - Guildford
Hi Dylan - Thanks for taking he time to leave this review, we are delighted to see it is 5 stars. 🙌 That's exactly what we aim for! We strive to make everything as easy and quick as possible for you so you can do the hard work in the gym, and it's fantastic to know we succeeded! Thanks, PureGym
Easy to use
Easy to use
Simple to navigate
Would recommend
App very straightforward and loads quickly
20 April 2025
Reply from PureGym UK - Guildford
Hi James - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback.
Fantastic news to hear that you’re happy with our app. We’ve provided lots of features so that members can get the most out of their membership, including classes and easy gym access. Have a brilliant fitness journey! Thanks, PureGym.
Reply from PureGym UK - Guildford
Hi James - Thank you for taking the time to leave this review, we always appreciate and take on member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym.
From Zero to 130kg Deadlift – Thanks to PureGym!
I’ve had such a great experience at PureGym Guildford! The staff are super friendly and always happy to help whenever I have a question. I really appreciate how supportive they are — they don’t just answer your questions, they actually take time to give proper advice.
There’s one guy in particular (I wish I remembered his name!) who did my induction. He’ll definitely recognise me! He gave me so much helpful advice on how to train towards deadlifting 130kg in just 2 months, even though I’ve never done lifting before and only weigh 65kg. His guidance really motivated me and made me feel confident about getting stronger.
Thanks to the whole team for being so encouraging and creating such a welcoming atmosphere. Highly recommend this gym!
4 March 2025
Unprompted review
Reply from PureGym UK - Guildford
Hi there! Thanks for taking the time to leave this review, we are delighted to see it's 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so; it is great to hear about your experience with the team at Guildford!
Hope you continue to enjoy your time with us! Thanks, PureGym
Reply from PureGym UK - Guildford
Hi Callum. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Excellent easy to use service and…
Excellent easy to use service and excellent facilities. Very helpful staff too.
20 January 2025
Reply from PureGym UK - Guildford
Hi Vinny – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.
Great gym
It was a nice gym, easy to navigate, and the equipment was in good condition and well kept. There was plenty of room And equipment to participate in which ever sort of exercise program one wanted to do.
Although we were just visiting for the week, I won’t hesitate to return if we’re in the area again
I would’ve given it five stars, but that implies perfection. And there’s always room for improvement somewhere.
30 December 2024
Reply from PureGym UK - Guildford
Hi Chris - Thank you so much for taking the time to leave a review. We always value feedback from our members and are glad to hear you're happy with the space available in the gym.
We strive to create an environment where everyone can comfortably work out without feeling crowded, so it’s great to know that’s been your experience. We're thrilled that you enjoy using the gym, and we’ll continue working to provide a spacious and welcoming atmosphere. Thanks again, PureGym.
Staff are really friendly and helpful
Staff are really friendly and helpful. The classes are fun. The gym is clean and tidy.
7 January 2025
Reply from PureGym UK - Guildford
Hi there – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.
Friendly
Friendly, cheerful and informative. All I would expect from an induction at Guildford
28 December 2024
Unprompted review
Reply from PureGym UK - Guildford
Hi William - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.
It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.
Simple and easy!
8 December 2024
Reply from PureGym UK - Guildford
Hi Austin - Thank you for taking the time to share your thoughts! We really value member feedback and always take it on board. It’s great to hear that you had a smooth and easy experience joining us. Have a great time with your workouts! Thanks, PureGym.
Reply from PureGym UK - Guildford
Hi there - Thank you so much for sharing your feedback, we always value and take into consideration what our members have to say.
We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym.
it was pretty good
28 November 2024
Reply from PureGym UK - Guildford
Hi Will - Thank you for taking the time to leave this review! We are really happy to see you enjoy using the gym! Is there anything that you feel we are doing really well with? We’d love to see what we’re doing right and what we can improve on! Thanks, PureGym
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.