PureGym UK - Doncaster Reviews 117

TrustScore 4 out of 5

3.9

Unit 4, Centurian Retail Park, DN5 9TP Doncaster, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Callum is one of the most single handedly nice guys I've ever had as a PT. The bloke genuinely cares and pushes you to an excellent level. I've previously had experiences with trainers who haven't n... See more

Company replied

Rated 4 out of 5 stars

I was invited by a member to train here with him. I thought the gym was great, especially for Hyrox training as they have the sled you can push and pull. it seems very self automated, from the keyco... See more

Company replied

Rated 1 out of 5 stars

Place is awful, same bit of equipment 4 times. No variations of different machines, little to no attachments for the cables. No new additions in a full year despite members paying monthly. The staff a... See more

Company replied

Rated 4 out of 5 stars

Good equipment. Other gyms I visit have blue roll and cleaning sprays dotted around to wipe down equipment after use. I think this should be looked at as people (including me) can often leave sweat on... See more

Company replied


Company details

  1. Gym
  2. Fitness Center

About PureGym UK - Doncaster

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Unit 4, Centurian Retail Park, DN5 9TP, Doncaster, United Kingdom

3.9

Great

TrustScore 4 out of 5

117 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Well here we are again thinking pure…

Well here we are again thinking pure gym is different but when it comes too cancelling your membership their is no clear way too do this just running you around in circles clicking buttons that have no affect just returns you too the start process yes you can and i have cancelled by direct debit but just poor

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Great instructor who guided us through…

Great instructor who guided us through the class really well. Considering the fact she is new to the role, she explained everything clearly.

23 February 2026
Unprompted review
PureGym UK - Doncaster logo

Reply from PureGym UK - Doncaster

Hi Richard, thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we are really happy to hear of your recent class experience! We're proud to have such a dedicated and proactive team and your feedback means a lot! Looking forward to seeing you back in class soon! Thanks, PureGym

Rated 5 out of 5 stars

They always deliver

4 December 2025
PureGym UK - Doncaster logo

Reply from PureGym UK - Doncaster

Hi Damian. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 5 out of 5 stars

Our first visit today we approached a…

Our first visit today we approached a gym assistant Bailey He was excellent and very helpful showed us the equipment and how to use it we were very impressed

28 January 2026
Unprompted review
PureGym UK - Doncaster logo

Reply from PureGym UK - Doncaster

Hi Steve- Thanks for taking the time to leave this review, we're delighted to see this is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we're glad to hear that your experience of this has been positive! We are really happy to hear you enjoy using the gym overall and we look forward to seeing you back soon! Thanks, PureGym

Rated 1 out of 5 stars

Failed to turn up for induction

I joined Pure Gym on line, booked an induction at Doncaster, turned up a bit nervous, went to vending machine where I was advised to meet a staff member, appointment had been confirmed by email, waited half hour, nobody turned up, felt totally out of place and worthless. Because of this I ended my membership straight away, got my money back with a worthless very quick email from Pure Gym which did contain the word sorry, but no offer to look into the issue or any sincerity.

25 November 2025
Unprompted review
PureGym UK - Doncaster logo

Reply from PureGym UK - Doncaster

Hi Jonathan - Thank you for taking the time to leave this review. We are sorry to hear of this first experience accessing the gym. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time etc.) so this can be investigated, and your gym manager will be able to have a look into any queries you may have on accessing the gym. Thanks, PureGym.

Rated 4 out of 5 stars

Good overall

Space lots of

10 December 2025
PureGym UK - Doncaster logo

Reply from PureGym UK - Doncaster

Hi Stuart. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 4 out of 5 stars

Recommended for Hyrox training

I was invited by a member to train here with him. I thought the gym was great, especially for Hyrox training as they have the sled you can push and pull. it seems very self automated, from the keycode login to not actually seeing or talking to any gym instructors. For me this was absolutely fine but this may be a challenge for people less familiar with gym equipment. Overall it was a good experience.

8 November 2025
PureGym UK - Doncaster logo

Reply from PureGym UK - Doncaster

Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment/kit so that members have a variety of ways to workout. There will be times where the gyms will be unstaffed, however when the gym is staffed, our team are always happy to help! We love being able to help and chat to all members when given the opportunity to do so. We are really happy to hear you enjoyed using the gym overall and we wish you all the best with your continued health and fitness goals! Thanks, PureGym

Rated 5 out of 5 stars

Nice clean personel all the time smile…

Nice clean personel all the time smile nice place to gymnastick

11 October 2025
PureGym UK - Doncaster logo

Reply from PureGym UK - Doncaster

Hi Dawid - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to see your positive comments! Thanks, PureGym

Rated 5 out of 5 stars

High recommend!

21 August 2025
PureGym UK - Doncaster logo

Reply from PureGym UK - Doncaster

Hi Jordan - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym and would recommend us to others! Thanks, PureGym

Rated 1 out of 5 stars

Place is awful

Place is awful, same bit of equipment 4 times. No variations of different machines, little to no attachments for the cables. No new additions in a full year despite members paying monthly. The staff are basically non existent, huge amount of wasted space which could've been utilised better but atleast there's 15 treadmills.

26 July 2025
PureGym UK - Doncaster logo

Reply from PureGym UK - Doncaster

Hi. Thanks for taking the time to leave this review, we're sorry to see it's 1 star.

It's important to us to receive member feedback, so that we can continue to improve the service we offer our members.

We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio.

We would really appreciate if you could get in touch directly to provide more information on your PureGym experience, and any areas you feel we could improve.

You can either have a chat to your Gym Manager, or contact our Member Services team on member.services@puregym.com who will be happy to discuss this further with you.

We hope to hear from you soon.

Thanks, PureGym

Rated 5 out of 5 stars

Best gym in Doncaster!

I've been to a few gyms in Doncaster, and Pure Gym is by far the best one!

13 July 2025
Unprompted review
PureGym UK - Doncaster logo

Reply from PureGym UK - Doncaster

Hi Matthew. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Just started going with my partner who…

Just started going with my partner who is a member fantastic gym.

29 June 2025
PureGym UK - Doncaster logo

Reply from PureGym UK - Doncaster

Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Great facility

Very accessible, decent free weights area

25 May 2025
PureGym UK - Doncaster logo

Reply from PureGym UK - Doncaster

Hi Andrew - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to see your positive comments! Thanks, PureGym

Rated 5 out of 5 stars

Very Easy to sign up

Very Easy to sign up. No hassle. Thanks

29 April 2025
PureGym UK - Doncaster logo

Reply from PureGym UK - Doncaster

Hi Christopher - Thank you so much for sharing your feedback, we are delighted to see this is 5 stars. We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym

Rated 5 out of 5 stars

Good gym good facilities nice atmosphere

Good gym good facilities nice atmosphere

10 May 2025
Unprompted review
PureGym UK - Doncaster logo

Reply from PureGym UK - Doncaster

Hi Gary - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 5 out of 5 stars

Great Gym

Great Gym, lots of availability of equipment and helpful staff

23 March 2025
Unprompted review
PureGym UK - Doncaster logo

Reply from PureGym UK - Doncaster

Hi Shelly! Thanks for taking the time to leave this 5 star review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We do our very best to provide a wide range of kit so that members have a variety of ways to workout. Enjoy your next workout! Thanks, PureGym

Rated 5 out of 5 stars

pleasant experience

pleasant experience.
struggled using pass code for entering the gym as It was my first visit there. Helped by a kind staff member.

16 March 2025
PureGym UK - Doncaster logo

Reply from PureGym UK - Doncaster

Hi Robert – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.

Rated 5 out of 5 stars

I didn't experience any problems…

I didn't experience any problems during my joining session.

20 February 2025
PureGym UK - Doncaster logo

Reply from PureGym UK - Doncaster

Hi Elijah - Thank you so much for sharing your feedback, we always value and take into consideration what our members have to say.

We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym.

Rated 4 out of 5 stars

Lots of mirrors staff very helpful

Lots of mirrors staff very helpful

18 February 2025
Unprompted review
PureGym UK - Doncaster logo

Reply from PureGym UK - Doncaster

Hi Phil – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.

Rated 5 out of 5 stars

NICELY LAID OUT GYM EXCFELLENT…

NICELY LAID OUT GYM EXCFELLENT FACILITIES. LOVE THE SECURE SIGNING IN STOPS UNWANTED PEOPLE ENTERING

24 January 2025
Unprompted review
PureGym UK - Doncaster logo

Reply from PureGym UK - Doncaster

Hi Christopher - Thank you for taking the time to leave this review, we always appreciate and take on member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym.

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