Great overall experience at PureGym Chatham. The gym is clean, well-maintained, and has a good range of equipment. Staff are friendly and helpful, and the environment feels welcoming and motivating. A... See more
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Location
Switch locationLeviathan Way, ME4 4LL Chatham, GB
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I use my local gym in the off peak hours therefore there’s always sufficient amount of equipment to complete my workout. However i truly believe my workout would be much more pleasant if I didn’t... See more
Spent so much money on an upgrade and new equipment but didn't bother think of maintenance for existing equipment which is creaking or doesn't work. Lockers for example many still not working or semi... See more
Company replied
My experience was about the equipments, this was my first impression, there are so many equipments which you can use for all type of exercises, staff are very helpful if you need help, also the mixtur... See more
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Company details
About PureGym UK - Chatham
Written by the company
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Leviathan Way, ME4 4LL, Chatham, United Kingdom
3.7
Average
97 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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Great overall experience at PureGym…
Great overall experience at PureGym Chatham. The gym is clean, well-maintained, and has a good range of equipment. Staff are friendly and helpful, and the environment feels welcoming and motivating. A few minor improvements could make it perfect, but overall I’d definitely recommend it to friends and colleagues.
9 February 2026
Unprompted review
Reply from PureGym UK - Chatham
Hi Muhammad- Thanks for taking the time to leave this review, we're delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout and we love being able to help and chat to members when given the opportunity to do so. We are really happy to hear you enjoy using the gym overall and would recommend us to others! If you have anything feedback you would like to discuss further, please do not hesitate to reach out to the Gym Manager who will be happy to help! Thanks, PureGym
Reply from PureGym UK - Chatham
Hi Kevin, thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. We are really happy to hear you enjoy using the gym overall! Thanks, PureGym
Nice gym looks over the river
Nice gym looks over the river. Has good equipment and variety.
4 November 2025
Reply from PureGym UK - Chatham
Hi Darran - Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It would be great to know where we can improve, please do let us know! Thanks, PureGym
Easy to join, impossible to leave
The gym is really good. Has plenty of equipment. Not too happy that the parking has dropped from 3 hours to 2. But they make it so hard if you want to stop your membership. You should just be able to do it on the app
12 January 2025
Reply from PureGym UK - Chatham
Hi Liam - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We know how important flexibility is to our members and therefore, are a no contract gym. You can cancel your membership anytime or make any changes, at any point! We are really happy to hear you enjoy using the gym! Thanks, PureGym
Unwelcoming Public Shaming by Instructor
I attended the 7:30pm STEP session on June 11 and was 12 minutes late due to extenuating circumstances. Tara Pullan publicly lectured me in front of the entire class, which felt embarrassing and inappropriate. Late arrivals should be handled privately or with a compassionate policy, not by shaming someone in public. This incident has made me hesitant to return.
I attempted to raise this issue with the staff and filed a formal complaint several months ago, but I have not received any response in five months. The lack of follow-up has been discouraging and adds to my disappointment with how concerns are handled.
11 June 2025
Unprompted review
Reply from PureGym UK - Chatham
Hi there - Thank you for taking the time to leave this review, we are sorry to see this is 2 stars. We understand from speaking to the gym management team, that there had been a full investigation into the concern you had raised. If you do need to discuss this any further, please reach out to the gym management team who will be happy to discuss. Thanks, PureGym
Reply from PureGym UK - Chatham
Hi Reg - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! 🙌 We aim to make rejoining as smooth and hassle-free as possible, so it’s fantastic to hear that the process was quick and easy for you. We’re excited to have you back as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym
If you like a gym to be extremely hot…
If you like a gym to be extremely hot this is for you and with the gym being hot comes the smells from people (obviously) I was on the treadmill and excited every time someone walked pass me to cause a breeze. Along with that there is just two benches for doing free weights....i couldn't believe it for the size of the gym that is very poor. Thankfully i only paid half price for the month i wont return its just too hot for the same price The Gym Group is much cooler and has more equipment i.e benches.
28 September 2025
Unprompted review
Reply from PureGym UK - Chatham
Hi Kellie - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Temperatures in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers. Thanks, PureGym
Reply from PureGym UK - Chatham
Hi Gidion - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment/kit so that members have a variety of ways to workout. It’s great to see your positive comments! Thanks, PureGym
Friendly and spacious gym
Spacious, light, lots of kit. Lovely view over the docks at the back, and helpful team
15 September 2025
Unprompted review
Reply from PureGym UK - Chatham
Hi Sarah - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear you enjoy using the gym! Thanks, PureGym
Very helpful understood what I needed…
Very helpful understood what I needed now signed up
6 August 2025
Reply from PureGym UK - Chatham
Hi Wes - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! It's great to hear you found the sign up process easy and straightforward, that's exactly what we aim for. We have lots of information for our members readily accessible for when and if they need it, this can all be accessed through our help centre: https://www.puregym.com/help-centre/ and there is useful information also available within the PureGym app. We hope you enjoy your new membership! Thanks, PureGym
Only 2 hours car park
23 June 2025
Reply from PureGym UK - Chatham
Hi Kristina - Thank you for taking the time to leave this review, we always appreciate member feedback and we are sorry to see that this is 1 star. At Chatham PureGym, we have an arrangement whereby members are able to receive 2 hours free parking when entering their registration into the tablet in gym. We are always looking to offer free parking where possible. Thanks, PureGym
Hassle Free
Have non standard membership in that I get free entry as a Parkinsons sufferer.
Forget to renew so when access was refused by entry gate I spoke to Bailey. dep manager at Chatham, & he contacted helpdesk & sorted it out for me.
19 June 2025
Reply from PureGym UK - Chatham
Hi Michael. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Disappointed – hidden costs and poor parking setup
I joined PureGym Dockside recently and have been left feeling disappointed and frustrated.
Firstly, there was a “No joining fee” sign clearly advertised in the gym window, yet there was no option to redeem this offer on the website – I ended up having to pay a joining fee unnecessarily. It felt misleading and poorly communicated.
But my biggest issue is with the car park. There’s now a new policy where anyone who parks for more than an hour is charged – which, if you go 4–5 times a week like I do, effectively doubles the cost of your gym membership.
Who on earth can park, go to the gym, work out, and shower in under an hour? It’s completely unrealistic.
I would expect PureGym to have negotiated some kind of arrangement with the Dockside centre to support their members. As it stands, I’m seriously considering switching to a more premium gym that at least includes free parking – because with the added cost, PureGym no longer feels like good value.
FYI the parking fees were not there when i joined
2 May 2025
Reply from PureGym UK - Chatham
Hi Bobby, thanks for leaving us this review. We are sorry to see this is 1 star.
We are sorry to hear of your experience. It's important to us to receive member feedback, so that we can continue to improve the service we offer our members.
We would really appreciate if you could get in touch directly to provide more information on your PureGym experience, and any areas you feel we could improve, to make sure you have a 5* experience with us.
You can either have a chat to your Gym Manager, or contact our Member Services team on member.services@puregym.com. We look forward to hearing from you!
Thanks, PureGym
Would recommend PureGym
Reasonably priced, equipment readily available , clean and like the fact can go anytime that fits in with my day. Only criticism I would have is the staff not friendly or approachable and sit around the table together chatting
23 May 2025
Unprompted review
Reply from PureGym UK - Chatham
Hi Sharon - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We know that everyone likes to workout at different times whether that be due to work commitments or due to personal preference; being open 24/7 means we can provide for everyone, anytime, anywhere! We are really happy to hear you enjoy using the gym! Thanks, PureGym
yet another timetable change
I really enjoy attending the gym, the classes in particular. Shannon has built a great core loyal following to her morning classes. The early crew if you like obviously train in the morning as it suits to do her classes before work, and most evening classes clash with finishing work and arriving on time to the class, plus after a full day at work attending a gym class afterwards is not really what we want to do. The timetable only recently changed in the gym, thankfully not the days but still took some getting use to as classes changed. We have now been informed that there will be yet another change to Shannon's morning classes on a Monday where most of us attend both the 6.15am and 7am. This hasn't gone down well with the core followers including myself. To uproot an established well attended class to the evening makes no sense, also that Shannon's class is the only one being changed. ! Wouldn't it make more sense to move one of the newer less established classes run by newer PT's as it would cause less disruption. We know Shannon has no issue doing her morning classes and prefers it so it seems like the change isn't in the best interest of the PT or those who religiously attend her classes. Shannon is one of your most popular PT's with a great morning following, we seek out her morning classes which is why the attendance dropped when she was on leave for a week. I know collectively the morning group are not happy with this change and would ask that you also listen and consider the feedback from her class followers when making decisions to change things that impact on multiple people. I'm not saying things don't ever need to evolve, but there does need to be some rationale behind it that benefits both the PT and their class followers and from what we see Shannon was happy with her mornings and she is the only one having to change at the determent of her class followers and her. Very much if its not broken no need to fix it. If anything the change will impact on gym usage/ occupancy in a negative way.
14 April 2025
Unprompted review
Reply from PureGym UK - Chatham
Hi there - Thank you for your feedback. We value all input from our members and are currently reviewing the comments shared about our classes. We're committed to continuously improving and will be working to enhance our offerings based on the feedback we've received. We appreciate your patience and support as we strive to provide the best experience possible.
If you have any other specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Payments have come out for my…
Payments have come out for my membership but the app says my membership has expired and I need to rejoin
14 December 2024
Reply from PureGym UK - Chatham
Hi there! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
If recently re-joined or changed your membership please log out and back into the App so fully up to date.
Any issues logging into your Members Area you can reach out to our Member Services team via email or socials for further assistance! Thanks, PureGym
Reply from PureGym UK - Chatham
Hi Ashley - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.
It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.
Reply from PureGym UK - Chatham
Hi there! Thanks for taking the time to leave this review, we are happy to see this is 4 stars. It is great to see you also could sign up on our UNIDAYS promotion.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. Enjoy your membership with us! Thanks, PureGym
Good value for money
Good value for money,
Has the equipment to help train for hyrox although does need a rope for the sled.
Would recommend
23 January 2025
Unprompted review
Reply from PureGym UK - Chatham
Hi Victoria - Thank you for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. We are really happy to hear you enjoy using the gym! Thanks, PureGym.
false accusations on ‘sharing my pin’ leading to suspension for no reason
false accusations on ‘sharing my pin’. I’ve been saying that no one has used it while they didn’t believe me and suspended my account for half of the membership.
8 January 2025
Reply from PureGym UK - Chatham
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.
Could you please get in touch directly with the Gym Manager to provide more information they can have a discussion over the gym rules with you and look to remove the suspension for you. Thanks, PureGym.
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